NatWest Online Banking WARNING

Rosa_Damascena

I have had a dreadful experience with NatWest Bank today: every single point in the system has resulted in failure. No need to go into details other than to say if you wish to bank online smoothly and save yourself unnecessary stress stick to another provider because NatWest systems and structure are completely unfit for purpose.

eskbanker

Rosa_Damascena said:

I have had a dreadful experience with NatWest Bank today: every single point in the system has resulted in failure. No need to go into details other than to say if you wish to bank online smoothly and save yourself unnecessary stress stick to another provider because NatWest systems and structure are completely unfit for purpose.

If you want your warning to come across as something more meaningful than a general angry rant, it would obviously be helpful to supply some detail!

[Deleted User]

I just logged in and accessed my accounts no issues.

colsten

I used Natwest (and RBS) online banking and app this morning, with no problems. I have been logging in at least once a week for months on end, never had an issue. They really got their act together after their IT meltdown in 2012. Their app has recently come on in leaps and bounds and is IMO now one of the best UK banking apps.

RG2015

I have banked with NatWest for 47 years and never had a single problem. I have also used online banking for over twenty years without any issues.

Nevertheless, if there is a current problem with online banking, it would be useful to know what to look out for.

Rosa_Damascena

Well I shall be sticking to FD from now on. 25 years of banking with little to complain about, perhaps they provide a higher benchmark. NatWest's failings are basic.

elsien

Their failings might be basic, but what are they? 
Means nothing to those of us who have been using their online banking for a few years with no issue. So for your warning to have any meaning it would be more useful if you shared what the issue is. 

GeordieGeorge

Rosa_Damascena said:

Well I shall be sticking to FD from now on. 25 years of banking with little to complain about, perhaps they provide a higher benchmark. NatWest's failings are basic.

Not basic enough that you can summarize them in a few words though.

With no details I’ll put it down as user error.

GSDMum

colsten said:

I used Natwest (and RBS) online banking and app this morning, with no problems. I have been logging in at least once a week for months on end, never had an issue. They really got their act together after their IT meltdown in 2012. Their app has recently come on in leaps and bounds and is IMO now one of the best UK banking apps.

We use both too, without any issues. This morning one of them, I think it was RBS, the app had an update.

Fingerbobs

Thanks for the warning! I'll definitely avoid NatWest now, on the basis of this information. 

[Deleted User]

Sure I'll give up my 3% regular saver and £5 rewards a month on the basis of some vague nonsense. My only complaint was the card reader they sent wouldn't work properly, they sent me another and it worked fine