Land rover

lordmountararat

I know these are prestige cars, but my sister has had no end of trouble with her Discovery. Much better to buy Japanese/Korean with long warranties rather than the pathetic three years you get with most European cars, imho.

jimjames

neilmcl said:

AdrianC said:

Kellybyfield said:

I need help!
I got my Land rover discovery sport end of Sept 2019, is now 3yrs old. I've only had car for 18mths I took it out on pcp.
When sold the car I was told it had been serviced before hand turns out was serviced the March before. Still not gone over 20, 000 miles booked my car in 2 weeks before breaking down.
No service light had come on.
Car hadn't left our town as been in lockdown for 7mths of time having car. 
Car went onto limp mode, starting puffing white smoke. 
Turns out the DPF and TURBO and ENGINE !! Have all blown??!! 
At first I was offered good will gesture for dpf and turbo of 80% of the £6000 QUOTED this was before they notified me of engine failure. 
Engine is 16,000 to REPLACE!! 
THEY ARE NOW PASSING THE BUCK AS NO ONE WANTS TO TAKE RESPONSIBILITY FOR CAR FAILURE! HOW CAN I BE LIABLE FOR A REGION OF £25,000 CAR FAILURES WHEN I DON'T OWN THE CAR, IT WAS NOT DUE A SERVICE AND HAD OIL, WATER, ADBLUE ETC.. ALL CHANGED REGULARLY. 
THIS HAS BEEN GOING ON SINCE BEGINNING OF MARCH. 
I'M STILL PAYING FOR MONTHLY PCP AND INSURANCE £450 A MONTH AS A HAIRDRESSER I'VE NOT WORKED AND THIS HAS CAUSED ME SUCH DISTRESS. 
I FEEL I NEED PROPER HELP AND GUIDENESS AND CANNOT GO TO MOTOR OBNINSMAN UNTILL I HAVE WRITTEN ANSWERS DUE BY 17TH MAY. 

CAN I HAVE SOME ADVICE P PLEASE. THANK YOU 

Short version...
You bought an 18 month old car 18 months ago. It is now out of warranty. What mileage at purchase?
The car hasn't had anything but short journeys for the last seven months.
It has averaged less than 7k/year over the three years since it was new, probably far less in the last year.
It had been serviced at ~1yo, not within 6mo of purchase - you didn't raise that as a query at the time. What mileage at that service?
It hasn't been serviced in the last two years.
You say oil/water/adblu have been changed, but I suspect you mean checked.
I presume oil level was good at the time of the failure. When had it last been checked?

Correct?

Yes, it's your car, but no, you don't own it. The financier does.
You need to buy it off them or return it in good condition, so - yes - it breaking is your problem.
There is no legal obligation on the manufacturer to offer goodwill, especially if there may be question marks over the service history.

The OP hasn't said how old the car was when they bought it and the warranty may have finished now but we don't know if that was the case when the faults occurred and were reported. We need more info from the OP.

They said the car is 3 years old and they've owned for 18 months so it's just maths to work out it was 18 months old when they got it.

BOWFER

lordmountararat said:

I know these are prestige cars, but my sister has had no end of trouble with her Discovery. Much better to buy Japanese/Korean with long warranties rather than the pathetic three years you get with most European cars, imho.

There are lots of perfectly satisfied owners out there, remember.
And there's no denying, in terms of desirability, the LR products are light years ahead of the Japanese/Korean cars.
We had a Kia Sportage from 2017-2020 and were prepared to get another one, until we found out we could get an Evoque for not much more money.
No contest, the Evoque is a far, FAR nicer place to be than a Sportage/Tucson/CRV etc.

BOWFER

daveyjp said:

BOWFER said:

neilmcl said:

BOWFER said:

So before buying it in September 2019, the last service was March 2018 or March 2019?
March 2018 is a problem as the car should be serviced every year to comply with warranty.

Not necessarily, a lot of cars are on variable service intervals these days.

What is the relevance of this comment when we know the car's make and we know the service intervals are yearly?

JLR DPF diesels used to be annually, or earlier if the indicator advised a service was due.

In my case this was far less than a year as my annual mileage dropped from 20,000 with lots of motorway to below 10,000, mainly urban.  The regular DPF regens and oil dilution brought the oil change interval to about 5,000 miles.

Out of interest how did you know the intervals dropped to 5000 miles?
Did the car tell you, or the dealer?
As with most others, our Evoquie mileage is only roughly half what we expected 2020/2021 and it's been mostly urban too.
Although it did get a 300 miles motorway drive at the weekend and is getting another in 2 weeks.

daveyjp

The car had a 'miles to service' indicator.

tedted

regen wont happen if the dpf is blocked

macman

BOWFER said:

lordmountararat said:

I know these are prestige cars, but my sister has had no end of trouble with her Discovery. Much better to buy Japanese/Korean with long warranties rather than the pathetic three years you get with most European cars, imho.

There are lots of perfectly satisfied owners out there, remember.
And there's no denying, in terms of desirability, the LR products are light years ahead of the Japanese/Korean cars.
We had a Kia Sportage from 2017-2020 and were prepared to get another one, until we found out we could get an Evoque for not much more money.
No contest, the Evoque is a far, FAR nicer place to be than a Sportage/Tucson/CRV etc.

Not if much of that time is spent up on a ramp at the local dealers...
I'm amazed JLR even offered 80% originally given the missing service: it appears that the OP never checked the service record before purchase, or after: this only came to light when the failure happened.

BOWFER

macman said:

BOWFER said:

lordmountararat said:

I know these are prestige cars, but my sister has had no end of trouble with her Discovery. Much better to buy Japanese/Korean with long warranties rather than the pathetic three years you get with most European cars, imho.

There are lots of perfectly satisfied owners out there, remember.
And there's no denying, in terms of desirability, the LR products are light years ahead of the Japanese/Korean cars.
We had a Kia Sportage from 2017-2020 and were prepared to get another one, until we found out we could get an Evoque for not much more money.
No contest, the Evoque is a far, FAR nicer place to be than a Sportage/Tucson/CRV etc.

Not if much of that time is spent up on a ramp at the local dealers...

Obviously, but it would be silly for you to say it's a certainty.
It's not like these Korean/Japanese cars are exempt from problems, google "Kia sportage steering rack" and you'll see.
Ours was starting to display the issue just before it went back to the lease company and, despite the 7 year warranty, it's by no means certain Kia will pay the huge charge for a new rack. 
Many owners with the issue are reporting big fights with Kia and/or paying themselves.

Supersonos

BOWFER said:

lordmountararat said:

I know these are prestige cars, but my sister has had no end of trouble with her Discovery. Much better to buy Japanese/Korean with long warranties rather than the pathetic three years you get with most European cars, imho.

There are lots of perfectly satisfied owners out there, remember.
And there's no denying, in terms of desirability, the LR products are light years ahead of the Japanese/Korean cars.
We had a Kia Sportage from 2017-2020 and were prepared to get another one, until we found out we could get an Evoque for not much more money.
No contest, the Evoque is a far, FAR nicer place to be than a Sportage/Tucson/CRV etc.

Very true.  I'm currently on my fifth Land/Range Rover in a row.  I'm aware of the surveys and reliability issues, although I've personally never had any major problems (rattles and creaks on a 2010 Evoque but that's it).

I often look at all other makes of car, but Land Rovers just have a certain quality and presence that no other car does.  

BOWFER

I'm always a little sceptical of these surveys anyway.
I can't help thinking 'customer expectation' comes into play a lot, and someone spending £45K on a Land rover/BMW/Audi is going to be more critical of minor problems than someone who's bought a cheaper 'white goods' car.