Land rover

BOWFER

tedted said:

how does the dpf contaminate the oil?

If the DPF gets too clogged, active regeneration can't take place and the extra diesel that's used to trigger the regeneration dribbles down and finds its way into oil.
So you end up with diesel-infected oil.
Manufacturers will often recommend more frequent oil changes for diesels that do low mileage.

neilmcl

BOWFER said:

So before buying it in September 2019, the last service was March 2018 or March 2019?
March 2018 is a problem as the car should be serviced every year to comply with warranty.

Not necessarily, a lot of cars are on variable service intervals these days.

neilmcl

AdrianC said:

Kellybyfield said:

I need help!
I got my Land rover discovery sport end of Sept 2019, is now 3yrs old. I've only had car for 18mths I took it out on pcp.
When sold the car I was told it had been serviced before hand turns out was serviced the March before. Still not gone over 20, 000 miles booked my car in 2 weeks before breaking down.
No service light had come on.
Car hadn't left our town as been in lockdown for 7mths of time having car. 
Car went onto limp mode, starting puffing white smoke. 
Turns out the DPF and TURBO and ENGINE !! Have all blown??!! 
At first I was offered good will gesture for dpf and turbo of 80% of the £6000 QUOTED this was before they notified me of engine failure. 
Engine is 16,000 to REPLACE!! 
THEY ARE NOW PASSING THE BUCK AS NO ONE WANTS TO TAKE RESPONSIBILITY FOR CAR FAILURE! HOW CAN I BE LIABLE FOR A REGION OF £25,000 CAR FAILURES WHEN I DON'T OWN THE CAR, IT WAS NOT DUE A SERVICE AND HAD OIL, WATER, ADBLUE ETC.. ALL CHANGED REGULARLY. 
THIS HAS BEEN GOING ON SINCE BEGINNING OF MARCH. 
I'M STILL PAYING FOR MONTHLY PCP AND INSURANCE £450 A MONTH AS A HAIRDRESSER I'VE NOT WORKED AND THIS HAS CAUSED ME SUCH DISTRESS. 
I FEEL I NEED PROPER HELP AND GUIDENESS AND CANNOT GO TO MOTOR OBNINSMAN UNTILL I HAVE WRITTEN ANSWERS DUE BY 17TH MAY. 

CAN I HAVE SOME ADVICE P PLEASE. THANK YOU 

Short version...
You bought an 18 month old car 18 months ago. It is now out of warranty. What mileage at purchase?
The car hasn't had anything but short journeys for the last seven months.
It has averaged less than 7k/year over the three years since it was new, probably far less in the last year.
It had been serviced at ~1yo, not within 6mo of purchase - you didn't raise that as a query at the time. What mileage at that service?
It hasn't been serviced in the last two years.
You say oil/water/adblu have been changed, but I suspect you mean checked.
I presume oil level was good at the time of the failure. When had it last been checked?

Correct?

Yes, it's your car, but no, you don't own it. The financier does.
You need to buy it off them or return it in good condition, so - yes - it breaking is your problem.
There is no legal obligation on the manufacturer to offer goodwill, especially if there may be question marks over the service history.

The OP hasn't said how old the car was when they bought it and the warranty may have finished now but we don't know if that was the case when the faults occurred and were reported. We need more info from the OP.

neilmcl

AdrianC said:

daveyjp said:

She may be registered keeper, but ownership is probably with the finance company and they are jointly responsible as mentioned in previous post.

Indeed they would be CRA jointly responsible.

But what CRA liability is there for an out-of-warranty car that's had a sulk 18 months post-purchase, with potential service history questions, and a usage pattern that's very likely to lead to DPF issues?

Just because the car is over 3 years old and has been "owned" by the OP for 18 months doesn't automatically mean the CRA doesn't apply, far from it.

k3lvc

@Kellybyfield where did the car come from ? Is it an approved used LR with PCP via them or a 'car supermarket' with 3rd party PCP ? You've obviously more chance with resolving if the former than the latter.

At the end of the day it's your responsibility to get it fixed - whilst you may get some help from finance co/manufacturer if you can prove that there is some fundamental fault with the car if it's jus the case that you've bought badly and not maintained it then the onus is on you and your £450pm insurance bill is probably the least of your issues

daveyjp

However this turns out it does demonstrate why anyone thinking of buying a used car on PCP needs to consider the ramifications if the vehicle suffers a major failure with no warranty in place.

It can get very expensive very quickly.

BOWFER

neilmcl said:

BOWFER said:

So before buying it in September 2019, the last service was March 2018 or March 2019?
March 2018 is a problem as the car should be serviced every year to comply with warranty.

Not necessarily, a lot of cars are on variable service intervals these days.

What is the relevance of this comment when we know the car's make and we know the service intervals are yearly?

AdrianC

tedted said:

how does the dpf contaminate the oil?

Not an uncommon problem with failed regenerations.

It's a known problem with many diesels given low-speed, short-journey, never-warm usage - including the early Ingenium engines, such as in the OP's.

daveyjp

BOWFER said:

neilmcl said:

BOWFER said:

So before buying it in September 2019, the last service was March 2018 or March 2019?
March 2018 is a problem as the car should be serviced every year to comply with warranty.

Not necessarily, a lot of cars are on variable service intervals these days.

What is the relevance of this comment when we know the car's make and we know the service intervals are yearly?

JLR DPF diesels used to be annually, or earlier if the indicator advised a service was due.

In my case this was far less than a year as my annual mileage dropped from 20,000 with lots of motorway to below 10,000, mainly urban.  The regular DPF regens and oil dilution brought the oil change interval to about 5,000 miles.

AdrianC

neilmcl said:

AdrianC said:

daveyjp said:

She may be registered keeper, but ownership is probably with the finance company and they are jointly responsible as mentioned in previous post.

Indeed they would be CRA jointly responsible.

But what CRA liability is there for an out-of-warranty car that's had a sulk 18 months post-purchase, with potential service history questions, and a usage pattern that's very likely to lead to DPF issues?

Just because the car is over 3 years old and has been "owned" by the OP for 18 months doesn't automatically mean the CRA doesn't apply, far from it.

Indeed. But it DOES mean the onus is on the OP to prove that the fault was present at the time of purchase... and that the fault is not one that's reasonable to expect for a vehicle of that age/apparent condition... which includes an iffy service history, low mileage, and very low recent use.