Land rover

Kellybyfield

I need help!
I got my Land rover discovery sport end of Sept 2019, is now 3yrs old. I've only had car for 18mths I took it out on pcp.
When sold the car I was told it had been serviced before hand turns out was serviced the March before. Still not gone over 20, 000 miles booked my car in 2 weeks before breaking down.
No service light had come on.
Car hadn't left our town as been in lockdown for 7mths of time having car. 
Car went onto limp mode, starting puffing white smoke. 
Turns out the DPF and TURBO and ENGINE !! Have all blown??!! 
At first I was offered good will gesture for dpf and turbo of 80% of the £6000 QUOTED this was before they notified me of engine failure. 
Engine is 16,000 to REPLACE!! 
THEY ARE NOW PASSING THE BUCK AS NO ONE WANTS TO TAKE RESPONSIBILITY FOR CAR FAILURE! HOW CAN I BE LIABLE FOR A REGION OF £25,000 CAR FAILURES WHEN I DON'T OWN THE CAR, IT WAS NOT DUE A SERVICE AND HAD OIL, WATER, ADBLUE ETC.. ALL CHANGED REGULARLY. 
THIS HAS BEEN GOING ON SINCE BEGINNING OF MARCH. 
I'M STILL PAYING FOR MONTHLY PCP AND INSURANCE £450 A MONTH AS A HAIRDRESSER I'VE NOT WORKED AND THIS HAS CAUSED ME SUCH DISTRESS. 
I FEEL I NEED PROPER HELP AND GUIDENESS AND CANNOT GO TO MOTOR OBNINSMAN UNTILL I HAVE WRITTEN ANSWERS DUE BY 17TH MAY. 

CAN I HAVE SOME ADVICE P PLEASE. THANK YOU 

daveyjp

Land Rover are usually bottom of the reliability surveys for a reason and it could be argued the staff are so hardened to it their whole system is set up to avoid paying out for anything if it can be avoided.  

You are rightly upset, but you need a far calmer approach than your post if you want to get a result. 

Stick to facts.

neilmcl

Presumably this has all happened whilst the car was still under warranty?

It all comes down to how these faults have occurred. It can be argued that through lack of use and only driving short distances you would be responsible for any DPF problems but the turbo and engine problems sound like more of an inherent fault but if you want to exercise your consumer rights, under the Consumer Rights Act 2015, you will have to prove that these faults existed at the time of sale rather than be being caused by yourself. The finance co are equally liable, as well as being the owner of the car, so you need to speak to them about this as well.

Supersonos

Kellybyfield said:

HOW CAN I BE LIABLE FOR A REGION OF £25,000 CAR FAILURES WHEN I DON'T OWN THE CAR
 

You do own it.  Just because you borrowed the money to buy it doesn't mean the car isn't yours.

That would be like  my roof falling in and expecting my mortgage provider to fix it. 

daveyjp

Supersonos said:

Kellybyfield said:

HOW CAN I BE LIABLE FOR A REGION OF £25,000 CAR FAILURES WHEN I DON'T OWN THE CAR
 

You do own it.  Just because you borrowed the money to buy it doesn't mean the car isn't yours.

That would be like  my roof falling in and expecting my mortgage provider to fix it. 

She may be registered keeper, but ownership is probably with the finance company and they are jointly responsible as mentioned in previous post.

AdrianC

Kellybyfield said:

I need help!
I got my Land rover discovery sport end of Sept 2019, is now 3yrs old. I've only had car for 18mths I took it out on pcp.
When sold the car I was told it had been serviced before hand turns out was serviced the March before. Still not gone over 20, 000 miles booked my car in 2 weeks before breaking down.
No service light had come on.
Car hadn't left our town as been in lockdown for 7mths of time having car. 
Car went onto limp mode, starting puffing white smoke. 
Turns out the DPF and TURBO and ENGINE !! Have all blown??!! 
At first I was offered good will gesture for dpf and turbo of 80% of the £6000 QUOTED this was before they notified me of engine failure. 
Engine is 16,000 to REPLACE!! 
THEY ARE NOW PASSING THE BUCK AS NO ONE WANTS TO TAKE RESPONSIBILITY FOR CAR FAILURE! HOW CAN I BE LIABLE FOR A REGION OF £25,000 CAR FAILURES WHEN I DON'T OWN THE CAR, IT WAS NOT DUE A SERVICE AND HAD OIL, WATER, ADBLUE ETC.. ALL CHANGED REGULARLY. 
THIS HAS BEEN GOING ON SINCE BEGINNING OF MARCH. 
I'M STILL PAYING FOR MONTHLY PCP AND INSURANCE £450 A MONTH AS A HAIRDRESSER I'VE NOT WORKED AND THIS HAS CAUSED ME SUCH DISTRESS. 
I FEEL I NEED PROPER HELP AND GUIDENESS AND CANNOT GO TO MOTOR OBNINSMAN UNTILL I HAVE WRITTEN ANSWERS DUE BY 17TH MAY. 

CAN I HAVE SOME ADVICE P PLEASE. THANK YOU 

Short version...
You bought an 18 month old car 18 months ago. It is now out of warranty. What mileage at purchase?
The car hasn't had anything but short journeys for the last seven months.
It has averaged less than 7k/year over the three years since it was new, probably far less in the last year.
It had been serviced at ~1yo, not within 6mo of purchase - you didn't raise that as a query at the time. What mileage at that service?
It hasn't been serviced in the last two years.
You say oil/water/adblu have been changed, but I suspect you mean checked.
I presume oil level was good at the time of the failure. When had it last been checked?

Correct?

Yes, it's your car, but no, you don't own it. The financier does.
You need to buy it off them or return it in good condition, so - yes - it breaking is your problem.
There is no legal obligation on the manufacturer to offer goodwill, especially if there may be question marks over the service history.

BOWFER

So before buying it in September 2019, the last service was March 2018 or March 2019?
March 2018 is a problem as the car should be serviced every year to comply with warranty.

AdrianC

daveyjp said:

She may be registered keeper, but ownership is probably with the finance company and they are jointly responsible as mentioned in previous post.

Indeed they would be CRA jointly responsible.

But what CRA liability is there for an out-of-warranty car that's had a sulk 18 months post-purchase, with potential service history questions, and a usage pattern that's very likely to lead to DPF issues?

BOWFER

I'd guess Land Rover are looking at the low usage and thinking the DPF may have contaminated the oil, which wasn't changed when it should be.
Contaminated oil = turbo failure = bits of turbo flying into the engine =  engine failure.

tedted

how does the dpf contaminate the oil?

neilmcl

Supersonos said:

Kellybyfield said:

HOW CAN I BE LIABLE FOR A REGION OF £25,000 CAR FAILURES WHEN I DON'T OWN THE CAR
 

You do own it.  Just because you borrowed the money to buy it doesn't mean the car isn't yours.

That would be like  my roof falling in and expecting my mortgage provider to fix it. 

No they don't. The car is under a PCP agreement and as such ownership rests with the finance provider until which time the final payment is made and the finance settled. The finance provider are equally and severally liable under the terms of the Consumer Credit Act if there's a breach of contract.