PCN

Coupon-mad

That reminder arrives anyway,  Ignore that.

Claire2373

ParkingEye sent a reply 

Thank you for your recent correspondence.

Please be advised appeals are not dealt with via this email address. If you wish to appeal, please follow the below procedure.

APPEALS & COMPLAINTS PROCEDURE

All appeals and complaints must be put in writing and should be forwarded to one of the addresses below. All appeals must be received within 28 days from the date of our initial correspondence. Please include all information to assist with the appeal. This may include: a store receipt from the day in question; proof of purchases via a bank statement etc. If the appeal is unsuccessful, you will be advised in writing and you will also be provided with details of the Independent Appeals Service (POPLA), their contact details and a unique appeal reference.

Please note: POPLA will not accept an appeal if you have not appealed to ParkingEye in the first instance.

D_P_Dance

Why are you telling us this? 

Claire2373

So I'll have to appeal now ?  

KeithP

Claire2373 said:

So I'll have to appeal now ?  

But that email says "If you wish to appeal...".

There is no "have to" about it.

I thought you were sending a complaint, not an appeal?

Claire2373

I did send a complaint and that was their  response  so unsure what to do now

Claire2373

Please write to: Appeals Department, ParkingEye Ltd, PO Box 117, Blyth, NE24 9EJ

Online: www.parkingeye.co.uk/appeal

Any complaints will need to be sent in writing to the above address. ParkingEye are unable to deal with complaints or appeals via email or telephone.

So I should send my complaint to the above address, but that's for appeals ?

Coupon-mad

I would.  Better than not.  Use the appeals webpage, not Royal Mail.

Claire2373

So I need to appeal on the website, as it says complaints need to be sent in writing and just say what you told me in the complaints emails  thanks 

Coupon-mad

In writing means using the appeals page they gave you. 

NO-ONE SENDS A SILLY LETTER TO PARKINGEYE BY POST.