PCN

Claire2373

Yes I believe so, its Lidl who are the problem, they aren't having an exemption list anymore but failed to tell the people who are on it, I'm probably one of many this has happened to 

Coupon-mad

Are you sure it's ParkingEye and not Athena? 

I've already told you that this is illegal and what to say in reply about the Equality Act (if you have a medical need).  You must respond again and tell them about the Equality Act breach if you have protected characteristics.

Claire2373

I have emailed 3 times now, I didnt quote the equality act, but they just said I needed to appeal as there was basically nothing they could do 

Claire2373

Yes definitely parking eye 

Half_way

is this car park shared with other retailers?

Claire2373

No just lidl

Half_way

Get back to lidl, mention that you require extra time to complete your shop as a customer with a  disability as this is a reasonable adjustment they should be making as per the equality act.
tell them that you potentially had an exemption and ask why they are now allowing a system - timed sessions via ANPR cameras that are discriminatory by there nature as the current system does not make any allowances.
 A reasonable adjustment would be for a member of staff to check the car park for evidence that an occupant of an overstaying vehicle  has a disability when the system flags a vehicle has overstayed.
Or dor lidl to cease using discriminatory systems such as  timed ANPR in their car parks

As far as I know, ANPR is not permitted to be used in council car parks in the same way that its used on private land

Umkomaas

Coupon-mad said:

Are you sure it's ParkingEye and not Athena? 

I think Athena has more or less disappeared. It may have been swallowed by One Parking Solution. 

Ralph-y

can you please tell us where this Lidl is ?

Ralph

Coupon-mad

Half_way said:

Get back to lidl, mention that you require extra time to complete your shop as a customer with a  disability as this is a reasonable adjustment they should be making as per the equality act.
tell them that you potentially had an exemption and ask why they are now allowing a system - timed sessions via ANPR cameras that are discriminatory by there nature as the current system does not make any allowances.
 A reasonable adjustment would be for a member of staff to check the car park for evidence that an occupant of an overstaying vehicle  has a disability when the system flags a vehicle has overstayed.
Or dor lidl to cease using discriminatory systems such as  timed ANPR in their car parks

As far as I know, ANPR is not permitted to be used in council car parks in the same way that its used on private land

As above but mentioning the law: the Equality Act 2010 and ask the person responding to refer this formal discrimination complaint to their Legal Department because Lidl appear not to understand what 'reasonable adjustments' of time mean.   Attach proof of your need (your medical condition or Blue Badge or whatever).

This has been tested by DMUK, a disability charity, for a couple of Councils (Lincoln and Norwich, who now have to allow more time for disabled people) and the same duty applies to Service Providers on private land.  End by saying that you will sue Lidl and/or ParkingEye if they continue to unlawfully refuse to make reasonable adjustments of time for you and state that ParkingEye are well aware of this requirement because at some car parks they offer extra time on the signage, and neither firm has any excuse for discrimination and arbitrarily removing the previously granted exemption.

Copy in enforcement@parkingeye.co.uk and include the PCN number xxxxxx/xxxxxx and your VRM in the subject line, to make it easy for P/Eye to exempt your car now and in future, which they will in my experience.