PCN

Claire2373

Hi, I need your help please. I received  a PCN at Lidl in Gainsborough as I'd been there for 2 hours. But as far as I knew I was on the exemption list and allowed to park there for 3 hours. I still have the email from nearly 3 years ago saying this, but having contacted Lidl today they said they can no longer have an exemption list as it is unfair to other customers. But they didn't tell me this, thanks 

Coupon-mad

Escalate it to the CEO of LIDL because if you meet the definition of disability they MUST MUST MUST allow you more time if needed.  By law (the Equality Act 2010).

Ralph-y

try google 'CEO Email'

Ralph

Claire2373

Thanks I'll email 

D_P_Dance

Complain to your MP, write bad stuff on Lidl's Facebook page

Claire2373

I emailed Ceo and this was the reply I got 

Re: Parking Charge Notice

Thank you for contacting our CEO. I have been asked to reply to you on his behalf.

I was so sorry to learn that you received a parking charge. I appreciate this must be very frustrating for you.

In order to ensure our customers are able to park without waiting for a space we have Car Park Management in place with time restrictions on length of stay.

You can appeal the parking charge you have received. This appeal would need to be placed in writing by yourself. Doing so allows you to retain your right to formally appeal any decisions made.

Details of the appeals procedure can be found on the reverse of the Parking Charge Notice you received.

When raising your appeal please include the following information:

    Parking Charge Notice Number
    Vehicle Registration Number

To further support your appeal please attach / enclose any of the applicable following documents:

    Lidl store receipt or proof of shopping with us
    Disabled badge holder evidence
    Further documentation which may support your case

The Car Park Management Company will then conduct your appeal and communicate the outcome to you directly in writing.

We hope that your appeal is brought to a speedy conclusion.

Thank you for contacting us.

Yours sincerely,
For and on behalf of Lidl Great Britain Limited

Hannah Byers
Customer Service

Redx

That didn't address any of your concerns and didn't even mention the Equality Act at all

Which Parking company issued the PCN ?

Claire2373

It was parking eye 

Le_Kirk

Receives e-mail complaint from customer, lifts corner of carpet, sweeps it under carpet, lays carpet down - next please!  You would almost think that Lidl no longer wanted your custom, nor that of your friends or family.

Claire2373

They were really good about it in 2018 when I first complained as I had a pcn then when they put me on the exemption list because I said I needed longer than 90 mins to shop. But now it seems they don't care. 

Redx

have Parking Eye complied with POFA on the current pcn ? yes/no ????