Octopus Tracker

Telegraph_Sam

Reward for loyalty? 
Tks for the reminder to research  the options before Feb 2025

masonic

I expect the Octopus person got mixed up between Dec 23 and Nov 22 (which was available until December 2023). Of course, we know some individuals are still on Nov 22.

Telegraph_Sam

What "logic" (?) do you think determines whether the consumer stays on an old(er) tariff than others?

FreeBear

Qyburn said:

stripling said:

Meanwhile, enjoy your Dec 2023 rate while it lasts. Octopus 'senior customer happiness' person tried to tell me it was a defunct tariff and no one was on it any more. 

Those of us who were already on on Tracker were moved onto the Dec 2023 revision in Feb 2024 and should be on it until Feb 2025.

On December 2023 V1 Tracker here. Signed up at the end of January and just missed out on the HooHaa.

stripling

masonic said:

I expect the Octopus person got mixed up between Dec 23 and Nov 22 (which was available until December 2023). Of course, we know some individuals are still on Nov 22.

No! Sadly the 🐙 (senior) happiness person had not one single clue how Tracker works. It was excruciating -  to say the least.  Somewhere back in the darker depths of this thread I think I detailed it. I was one of the original V1 Tracker peeps and she thought we had all been cheating to still be on it last winter. I had to explain it was company policy and we were only a relatively small bunch of customers. 
I realised that they have no process documents so you get different information depending on who you talk to. They don't actually train them on Tracker or Agile.  🤦🏻‍♀️

Archerychick

stripling said:

masonic said:

I expect the Octopus person got mixed up between Dec 23 and Nov 22 (which was available until December 2023). Of course, we know some individuals are still on Nov 22.

No! Sadly the 🐙 (senior) happiness person had not one single clue how Tracker works. It was excruciating -  to say the least.  Somewhere back in the darker depths of this thread I think I detailed it. I was one of the original V1 Tracker peeps and she thought we had all been cheating to still be on it last winter. I had to explain it was company policy and we were only a relatively small bunch of customers. 
I realised that they have no process documents so you get different information depending on who you talk to. They don't actually train them on Tracker or Agile.  🤦🏻‍♀️

Nope, this is my experience too. Even at complaint escalation phase I was explaining to them how the tracker tariff worked 

masonic

stripling said:

masonic said:

I expect the Octopus person got mixed up between Dec 23 and Nov 22 (which was available until December 2023). Of course, we know some individuals are still on Nov 22.

No! Sadly the 🐙 (senior) happiness person had not one single clue how Tracker works. It was excruciating -  to say the least.  Somewhere back in the darker depths of this thread I think I detailed it. I was one of the original V1 Tracker peeps and she thought we had all been cheating to still be on it last winter. I had to explain it was company policy and we were only a relatively small bunch of customers. 
I realised that they have no process documents so you get different information depending on who you talk to. They don't actually train them on Tracker or Agile.  🤦🏻‍♀️

Now you mention the V1 detail I think I remember the earlier post about it.

MP1995

Of course that's why they call both Agile and Tracker "beta" tariffs.

We all get very cheap energy and have to expect a few bumps and through our own research and this forum become much better informed than any of Octopus customer service representatives.

Not a bad price to pay imo.

We too were on Tracker v1 and saved thousands so anyone that digs the knife into Octopus after benefitting soo much just cannot be pleased.

northernstar007

question about my contract
im still on old tracker, joined nov23 with end date on app, but on statement says no end date
so which 1 will it be, will i be kicked off it and put on the new ver on my end date on app or will it just run on and on

Telegraph_Sam

I got moved to Dec 2023 v1 I suspect with the general exodus. This is what the invoice says but "price guaranteed until  Not applicable". Yet the web site says .. "ending 15 Feb 2025". Does this give me immunity from being switched to a later and more expensive version? I don't use the app