Octopus Tracker

vic_sf49

MultiFuelBurner said:

We accepted that our last strange 8 day billed length was to do with our smets 1 meters being replaced with a smets2 meter so was ok with them averaging our usage and cost out as there may well be 30 minute data appearing to be missing due to the power being off for that meter change.

I have just noticed that we have had some money go out of our account today so just waiting for the bill to appear to see what they have done this month. How long does it take for the bill to appear for everyone else on tracker. Seems strange it's money out first then bill.

My direct debit is 1st of the month.

Billing says it covers the periods below, and differs by a day or two or three.. BUT... usage on my bill is only for the preceeding calendar month.

I was notified by email of my most recent bill on the 04 Oct, and that bill covered 01-30 Sep.

t0rt0ise

My gas bill on tracker has always been fudged, they have never used the actual readings. Looking at the missed data website, there is a fair bit. Much of it is for the half hour from 23.30. I wonder what happens at that time to mess up my meter. Annoying but at least my electricity meter works and my usage from day to day varies more there so more important that my actual usage is used.

Qyburn

MultiFuelBurner said:

I have just noticed that we have had some money go out of our account today so just waiting for the bill to appear to see what they have done this month. How long does it take for the bill to appear for everyone else on tracker. Seems strange it's money out first then bill..  

Our bill for 1st to 30th September was sent on 2nd October,  direct debit will be taken on 17th.

Check your balance history, that payment might relate to an earlier bill.

Or do you mean a balance change, not an actual payment?

Spoonie_Turtle

Qyburn said:  

Spoonie_Turtle said: 

Or does it bork something in the half-hourly data for the period of the power cut instead of just coming back with 0 for the time you had no power?

I don't know what the supplier actually received, but Octopus data export show those time slots missing rather than zero. 

Thanks, that's what I didn't know and makes sense now.

So if they do receive that same data, presumably the billing system can't compensate for that - it either goes by half-hourly data OR index readings, it can't reconcile both to validate that most of those missing periods should be 0 and fill in the gaps when power went off and returned. 

And noted, the point someone posted about this being a beta tariff.  It's just handy to understand the possible reasons behind certain things.

MultiFuelBurner

Qyburn said:

MultiFuelBurner said:

I have just noticed that we have had some money go out of our account today so just waiting for the bill to appear to see what they have done this month. How long does it take for the bill to appear for everyone else on tracker. Seems strange it's money out first then bill..  

Our bill for 1st to 30th September was sent on 2nd October,  direct debit will be taken on 17th.

Check your balance history, that payment might relate to an earlier bill.

Or do you mean a balance change, not an actual payment?

Yep all good the money taken was off our credit balance the bill just arrived by email.

Good news it's wasn't an averaged bill but was our actual usage for each day. As expected though as they did upgrade our smets 1 to a smets 2 smart meter the day before this billing period started

[Deleted User]

As expected though as they did upgrade our smets 1 to a smets 2 smart meter 

Did they change the meters or carryout an OTA update? If the matter, your meters are not SMETS2. They are SMETS1 meters enrolled on and adopted by the DCC to use the industry parlance.

MultiFuelBurner

[Deleted User] said:

As expected though as they did upgrade our smets 1 to a smets 2 smart meter 

Did they change the meters or carryout an OTA update? If the matter, your meters are not SMETS2. They are SMETS1 meters enrolled on and adopted by the DCC to use the industry parlance.

Changed meters from Elster AS300P to a Toshiba Kaifa MA120.

[Deleted User]

Toshiba Kaifa MA120

Toshiba is the comms hub, and Kaifa is one of Octopus’ preferred meters. Has had firmware issues in the past.

Pat38493

[Deleted User] said:

As expected though as they did upgrade our smets 1 to a smets 2 smart meter 

Did they change the meters or carryout an OTA update? If the matter, your meters are not SMETS2. They are SMETS1 meters enrolled on and adopted by the DCC to use the industry parlance.

By the way, my meters are old SMETS 1 meters originally installed by British Gas with Clariant coms hub.

From what I can tell, the electric meter is pretty reliable - have not seen any missing slots since I joined Octopus.

The gas meter is a different story - missing half hour slots on various days - seems to happen on average about once a week for a few hours.  (BRIGHT support guy told me that the gas meters from BG at that time are not up to much and data regularly goes awol).

My impression from this and other threads I've perused, is that with gas, if there is even a single missing 30 minute slot in your gas usage for the month, your usage is spread over the entire month using the industry formula.

With electric, I got the impression that it's just that one day that is billed at SVR rather than the whole month if there is a missing slot but this didn't happen to me yet so I can't be sure.

MultiFuelBurner

[Deleted User] said:

Toshiba Kaifa MA120

Toshiba is the comms hub, and Kaifa is one of Octopus’ preferred meters. Has had firmware issues in the past.

Well that is joyful got any links to that lol