Octopus Tracker

Peco141

bristolleedsfan said:

Peco141 said:

So I'm somewhat regretting signing up to a 2 year fixed last month and paying an additional £105 on my monthly payments compared to the previous 10 years as we watch interest rates fall. 

I take it I my only option is to suck it up and live with it?

8th April you posted "I've joined the Tracker waiting list"

I've totally posted about a mortgage situation on the energy forum like absolute bafoon!

mrochester

I’ve had an email to say my wait is up. I have now switched to Octopus and despite the fact I emailed them back once I had switched (last Friday, 21 April) I have not yet been moved onto the tracker tariff. Does anyone know how long it usually takes them to move you over once you are at the top of the list?

Many thanks. 

Alnat1

Give them a ring and ask.

mrochester

Alnat1 said:

Give them a ring and ask.

Thought someone else may have had the same experience and be able to provide an answer rather than me ringing to ask. 

bristolleedsfan

mrochester said:

Alnat1 said:

Give them a ring and ask.

Thought someone else may have had the same experience and be able to provide an answer rather than me ringing to ask. 

Elsewhere someone was told after being on waiting list for a few months need to be a Octopus customer on waiting list to be considered an eligible customer.

You do whatever email from Octopus suggested you do, if necessary contact them again as has been suggested.

mrochester

bristolleedsfan said:

mrochester said:

Alnat1 said:

Give them a ring and ask.

Thought someone else may have had the same experience and be able to provide an answer rather than me ringing to ask. 

Elsewhere someone was told after being on waiting list for a few months need to be a Octopus customer on waiting list to be considered an eligible customer.

You do whatever email from Octopus suggested you do, if necessary contact them again as has been suggested.

Their email doesn’t suggest you need to be an existing customer to be eligible and that they’ll move you across once you’ve switched to Octopus. 

“ It doesn’t look like you have an Octopus account connected to the email on the waitlist. If you’re not a customer yet, switch to Octopus on a standard tariff at https://octopus.energy/.

Once you’ve done that, email me to let me know and I can help you move to Tracker.

”

bristolleedsfan

mrochester said:

bristolleedsfan said:

mrochester said:

Alnat1 said:

Give them a ring and ask.

Thought someone else may have had the same experience and be able to provide an answer rather than me ringing to ask. 

Elsewhere someone was told after being on waiting list for a few months need to be a Octopus customer on waiting list to be considered an eligible customer.

You do whatever email from Octopus suggested you do, if necessary contact them again as has been suggested.

Their email doesn’t suggest you need to be an existing customer to be eligible and that they’ll move you across once you’ve switched to Octopus. 

“ It doesn’t look like you have an Octopus account connected to the email on the waitlist. If you’re not a customer yet, switch to Octopus on a standard tariff at https://octopus.energy/.

Once you’ve done that, email me to let me know and I can help you move to Tracker.

”

"You do whatever email from Octopus suggested you do, if necessary contact them again as has been suggested"

TheElectricCow

mrochester said:

I’ve had an email to say my wait is up. I have now switched to Octopus and despite the fact I emailed them back once I had switched (last Friday, 21 April) I have not yet been moved onto the tracker tariff. Does anyone know how long it usually takes them to move you over once you are at the top of the list?

Many thanks. 

It seems like the lights are on but nobody’s home at the Octopus email help desk recently - a few people have reported poor wait times generally when contacting them by email at the moment.

Apparently the best way to get in touch with them right now is by phone call or Twitter for some reason, if you’re willing/able to use either of those methods.

pearl123

I've found that contacting Octopus, via twitter brings the fastest response.

lesae

bristolleedsfan said:

[Deleted User] said:

KTF said:

[Deleted User] said:

Alnat1 said:

My V3 gas ends 17th June. The app now shows a countdown icon - 52 days left but no contact from Octopus about it yet.

Sit on your hands. Do nothing and it will just extend for a further year on your present tariff version.

Mine ends on June 3 and I received a renewal email last week. It said if you dont reply saying you want to remain on Tracker then you will be moved to Flexible so I would not assume you will stay on Tracker as the default response.

They must have changed their emails. This is what I received:

I did nothing and I am still on the old tariff version.

v3 renewal emails have known to have different renewal process than v1 and v2 which was why Griffindog specifically asked question relating to v3 renewals

It's not just 2 and 3 it has changed for. I'm on V1 which ends 31 May and they have said I'll roll onto Flexible unless I ask to remain on Tracker. No mention it being the same tariff though.