Wrong Colour Carpet Delivered

pinkshoes

If you are sure it is wrong, you are just going to have to be firmer with them. Get someone to come round and inspect the carpet and compare it with the photos.

BUT... I have a pale grey carpet in my study and I took some photos earlier to sell some stuff on Facebook and it actually looks a beige/brown colour in the photos. The photo was taken with the items near the wall so away from natural light. Here is the colour from the photo:

It is definitely pale grey carpet. Here is a photo taken of the bit next to the window (not in direct sunlight):


So as you can see... it is quite feasible that the carpet looked COMPLETELY different in the show room.

So those saying go to Specsavers for people mentioning the colour being due to the lighting, here is a clear example how natural light and room lighting can make a carpet look VERY different.

Fosterdog

pinkshoes said:

If you are sure it is wrong, you are just going to have to be firmer with them. Get someone to come round and inspect the carpet and compare it with the photos.

BUT... I have a pale grey carpet in my study and I took some photos earlier to sell some stuff on Facebook and it actually looks a beige/brown colour in the photos. The photo was taken with the items near the wall so away from natural light. Here is the colour from the photo:

It is definitely pale grey carpet. Here is a photo taken of the bit next to the window (not in direct sunlight):


So as you can see... it is quite feasible that the carpet looked COMPLETELY different in the show room.

So those saying go to Specsavers for people mentioning the colour being due to the lighting, here is a clear example how natural light and room lighting can make a carpet look VERY different.

My bedroom carpet also has a drastic colour difference depending on the light, it is actually a cream carpet and in natural light it looks cream, with the room light on it has a grey tinge to it and if you stand out on the landing looking in it looks grey but once in the room it looks cream.

TaupeGB

Thanks for your replies.
I understand, God knows I do, that sometimes carpet can look very different in certain light settings. However, the carpet delivered to me is not the carpet I ordered. It is a completely different colour, shade and mix of fibres 

Pollycat

TaupeGB said:

Thanks for your replies.
I understand, God knows I do, that sometimes carpet can look very different in certain light settings. However, the carpet delivered to me is not the carpet I ordered. It is a completely different colour, shade and mix of fibres 

You didn't seem so sure it was the wrong carpet in your second post.

Aylesbury_Duck

TaupeGB said:

Thanks for your replies.
I understand, God knows I do, that sometimes carpet can look very different in certain light settings. However, the carpet delivered to me is not the carpet I ordered. It is a completely different colour, shade and mix of fibres 

Why are you now so certain when you weren't before?

If you're sure, send the shop a letter before action and threaten them with court.  If you're not happy with the carpet, you should do something about it.  If you're not sure, you have no alternative but to wait until the shop is open again.

TaupeGB

"If you're sure, send the shop a letter before action and threaten them with court"

Thanks.
I'm going to send another email. 

m0bov

How did you pay for the carpet? What is on the invoice or receipt?

TaupeGB

Cash
Invoice says paid 

powerful_Rogue

TaupeGB said:

"If you're sure, send the shop a letter before action and threaten them with court"

Thanks.
I'm going to send another email. 

Letter before action, not email.

Ask for a free certificate of postage when you send it. Better to cover all bases.

However only do this if you're going to follow through with the threat and are aware of what it entails.

bengal-stripe

So you have two rolls of carpet next to each other, how did you point out which one you wanted? You might have wanted the left one and the seller presumed you wanted the right one. You said the carpets had no colour/merchandise number. What does the receipt say, how is the merchandise described, just with a generic 'carpet' and the specified size? In an ideal world you would have gotten a sample, then you could easily prove what you did or did not order. If you were to go to court, how will you prove it was the seller and not you who made the mistake?

It might be nothing more than a miscommunication between two parties.