Vodafone said I have comitted FRAUD

Iamthesmartestmanalive

Yes but if your monitoring them in view to making a complaint then its likely third parties could become involved

marky_b_2

Iamthesmartestmanalive wrote: »

You cant record calls without their prior permission

As for the thread, again I think its a retard in the call centre who doesnt understand the comments

I very much doubt they are accusing you of fraud, simply its an issue their fraud department deal with

I really hope that's all this is but I have to take the guys word the now and he did say that the records state that I have committed fraud.

Keeps yous informed when I get an update

Intasun32

Iamthesmartestmanalive wrote: »

You cant record calls without their prior permission ...

You don't need their permission but I do tell them that the call is being recorded. If they are not happy then I ask to be transfered to a supervisor. Although it seem according to Ofcom there is no need to tell them, thanks Expresso.


From the Ofcom Web site


*Can I record telephone conversations on my home phone?

Yes. The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use. Recording or monitoring are only prohibited where some of the contents of the communication - which can be a phone conversation or an e-mail - are made available to a third party, ie someone who was neither the caller or sender nor the intended recipient of the original communication. For further information see the Home Office website where RIPA is posted.

[FONT=Arial, Helvetica, sans-serif]*Do I have to let people know that I intend to record their telephone conversations with me?[/FONT]

[FONT=Arial, Helvetica, sans-serif]No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording. [/FONT]

webtalk

Intasun32 wrote: »

[FONT=Arial, Helvetica, sans-serif]*Do I have to let people know that I intend to record their telephone conversations with me?[/FONT]

[FONT=Arial, Helvetica, sans-serif]No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording. [/FONT]

Doesn't this mean that you can't use it in a court of law???

Mark, I'd prepare a "Letter to the Editor" (of The News of the World maybe ) and send it to them recorded delivery. In my covering letter I'd say that if the matter was not resolved to my satisfaction within five working days of the letter being signed for, I would be sending the letter plus a copy of my covering letter to several newspapers and mobile phone magazines.

I suggest you call Trading Standards.

MrRincewind

You can record the call, But what OFCOM says is that unless you ask the persons permission to be recorded then it has no legal use what so ever, So it rather makes the recording useless,

I`d be wary of giving my permission to be recorded if i was in their situation, Whats to say that the recording does`nt get edited after the call to favour the callers point of view**, That would be a worry of mine if i was in such a situation, there`s plenty of software out there to edit recordings,

Good luck to the OP with this case, seems totally out of order by voda, hope you get it sorted,

** not inferring any of the posters here would edit recordings,

diamonds

" intending " to use it it for third party

now if you record all your calls then your intention is a record of calls for your own references/record

should you have problems with the company forward them a copy of the recording, they are then aware of the recording - if they then fail to sort it on your proof in that recording you dont ask to ask thier permission for anything

they are then aware of the recordings existence and it is upto them to proceed with court action against you to stop you using the said recording in court/obudsman proceedings but you HAVE to make them aware you are handing that recording to a third party for investigation of your complaint, thus completing your legal obligations of the recording release from your personal records, a recorded delivery letter to thier registered UK office
( see https://www.companieshouse.gov.uk ) stating you ARE informing them of your intention to pass the data/recording onto a 3rd party as of the letter date and on reciept of that letter you have met your legal obligation to inform
" VODA " of your actions .......this is absolute must !

you may need to provide evidence to court should Voda or any other company if said company state to obudsman.court of law THAT you never informed them of your intention to release recording - basically the company could delay you using law to protect them if they state you

1) didnt give them the required information and denied them the legal right to block release of the recording to a 3rd party via a court of law

by

2) not informing them of your intention to transfer recording to 3rd party

if they fail to take this legal action to block you releasing the recording to a third party after you have informed them so - the recording could then be used EVEN in a court of law against said company

Intasun32

MrRincewind wrote: »

You can record the call, But what OFCOM says is that unless you ask the persons permission to be recorded then it has no legal use what so ever, So it rather makes the recording useless,

I`d be wary of giving my permission to be recorded if i was in their situation, Whats to say that the recording does`nt get edited after the call to favour the callers point of view**, That would be a worry of mine if i was in such a situation, there`s plenty of software out there to edit recordings,

Good luck to the OP with this case, seems totally out of order by voda, hope you get it sorted,

** not inferring any of the posters here would edit recordings,

We have our conversations recorded daily, for example when dealing with mobile phone networks, utility companies, most government agencies and lots of other companies. What is the phrase they use ? 'For training purposes', Crap! To record an important conversation, especially when involved in a dispute is an important tool and safeguard.

I do agree with your point regarding the editing of the conversation, but it's no different as I found where the company in question informed me that the recording of the call I needed had been deleted but could give no reason why. These companies cannot have it all their own way, the law is there to protect and assist both parties. Let us use it.

diamonds

any recorded call is DATA, under Data Protection Act it cannot be deleted within 6 years of its " conception " and like all your personal DATA must not be given to anywhere outside the said company ( EXCEPTION : any criminal enforcement agency whom would need to obtain court order to obtain
any/all of your data from said company )


always tick/untick the box that requests sharing your personal information outside said company

Orange website - complete you order and you dont even get a choice, only check box is agreeing to Orange's T&C

Orange only pass your info on to authorised Orange dealers ( whos to say what they do with it ? ) - but onus is on you the ~Orange customer - YOU have to call 150 and request your private information does not leave Orange's inhouse computer systems

Hopefullyuseful1

marky_b wrote: »

Hi, Looking for some advice please regarding vodafone.

I was one of the lucky ones that got the N95 on the 18 month contract with 15 months half price @ £13.50 and 3 months @ £27 direct from vodafone. I have an email from vodafone confirming the price plan so this defo is not a mistake.

Well on top of that I referred 3 people from this board and we where due to get £50 each after the fourth payment has being paid. I have an email from vodafone confirming the refer a friends@ £50 each so this defo is not a mistake.

Anyway I have been getting the run around from vodafone over the last weeks regarding the payments with them looking into and promising to phone back etc...

WELL I have just being on the phone for over 1 hour and the crux of the conversation is them saying that they will not pay me the money AS I HAVE COMITTED FRAUD as that is the message on the computer system.

!!!!!!, vodafone gave me the deal, I do not work for vodafone and I don't know anyone who does work for them, I got the deal from this board and all the referals where done over the phone with 3 people taking out the same deal as me.

Where has this FRAUD being comitted?

I am livid that they have this in my account notes.

They said it is being investigated and that a manager will call me back within 48 hours( I right).

Where do I stand here:
a: regarding the fraud
b: cancelling my contract at no penalty to me

Thanks

Ps sorry for the rant:mad::mad::mad:

Hi Marky,

I am sorry to hear about your recent contact with Vodafone. I really want to help you to sort this out. In order for me to do this I will need to have a look at your account. Please can you contact me using the Vodafone online contact us form here.

Be sure to fill in all the information it asks for so that i can access your account without the need to ask for more information. If you include the code FIT135 in the body of the email it will ensure it comes through to my team. Please also provide a brief description of the issue or paste a link to your post here to save you time.

Hope to hear form you soon so we can get this all resolved for you.

Hope this helps.

Hopefully Useful
Vodafone UK

Intasun32

Hopefullyuseful1 wrote: »

....Hope to hear form you soon so we can get this all resolved for you.

Hope this helps.

Hopefully Useful
Vodafone UK

Marky_b,

Seems like your postings have managed to get the attention of the 'VF forums SWAT team'.

Before you make any further contact with VF, remember all the grief this has caused you, also don't forget that VF has accused you of fraudulant activities without providing you with any written or verbal proof. Give either Consumer Direct a call or your local CAB and take further advice as in my opinion and a few others here, for what it is worth, VF have over stepped the mark.

I think that you deserve not only an apology but compensation, and I dont mean a months line credit or a ringtone, to cushion all the problems that VF has caused you.

Think on it you have a good case here!