Rescuemycar Car Breakdown Discussion

Suzych

Just git my renewal and after a quick call to Rescue my car I got national cover for £9.52 cheaper than my local breakdown cover renewal price. 

National cover £18.38
quite pleased! 

guitatistanime

Removing excess from my policy reduced the price! Although some of the horror stories on here are worrying me that I've made the wrong decision taking this cover out over a bigger known name!!

MidlandsGlory

We use them for two cars every year, two policies. Only had one evening breakdown once but the mechanic recovered the car to a dealership near our home so it could be looked at by them when they opened in the morning. He did look at the car first but not much you can do with a broken clutch cable.

Its one of those annoying companies that assume you want auto renew, a practice which I detest. But its possible to cancel it online.

Never renew!! it always comes in a lot dearer than first year. You can take a policy on a specific vehicle (any driver) not a specific driver so it doesn't matter who's name the policy is in. We take out fresh policies each year and rotate around who's name/email its in. Using Topcashback each time. They are very reliable payer of cashback, typically a £5. Often makes it sub £20 even with the no excess option selected.

NJP100

My wife was caught out by the "10 mile" limitation on recovery over the weekend (tyre destroyed by a submerged pothole, so no chance of a roadside repair). I arranged the policy last year, and I don't recall that limitation being prominent. The wording is below. The service itself was very good, both on the phone and the recovery firm. But the excess and the extra charge added up to £47 additional. Something to keep in mind!!

• If roadside assistance is not available or in the Recovery Operator’s opinion, a temporary repair is not possible, we will arrange and pay the costs of transportation of up to 7 passengers, including the driver, to be recovered to a single destination within 10 miles of the incident.

NJP100

Dave3291 makes an excellent point. No insurance should be judged on ease of sale. What you are buying is a product designed to solve problems, should you run into them. It is not a fridge!

MalMonroe

NJP100 said:

Dave3291 makes an excellent point. No insurance should be judged on ease of sale. What you are buying is a product designed to solve problems, should you run into them. It is not a fridge!

This is very true. And I always check and double check that everything I would need if I broke down is included in breakdown cover I buy. Nothing worse than being left stranded somewhere because 'sorry, that's not in your agreement'. Been there, done that and learned from the experience. Cheaper is not always better. 

theshed

NJP100 said:

Dave3291 makes an excellent point. No insurance should be judged on ease of sale. What you are buying is a product designed to solve problems, should you run into them. It is not a fridge!

Indeed. Don't know about others but I often receive an Email from companies asking to rate on TrustPilot or Google within days of taking out the product.
Reviews like this can only be based on the selling/buying experience. I usually state this on any review.

Cavemonster40612

Used rescuemycar twice in the last couple of months.  First occasion wife (solo female) broke down with engine fault.  Wet, cold night, recovery promised in 2 hours which got later and later, ended up being over 4 hours before recovery driver appeared.  Second occasion, I broke down, red engine fault.  Promised 2 hours, ended up being 4 hours.  Not impressed at all and when I called to ask what their target recovery time was, I was rebuffed with gibberish about there is no target time....I'm sure some timings were mentioned in selling pitch ads, apparently not.... I won't be renewing, more for the way my enquiry/complaint was handled than anything.

Kevin89

Got a puncture April this year. Got spare out but when fitted realised problem with that too!

 Rescue my car refused to come out. Be aware their small print requires you to either have fully functioning spare or the tyre gel...or you're on your own!

andre_gilleard

Hi,
we had RescueMyCar last year....never again.
On the way home from Devon on a bank holiday we were towing a caravan and the engine died.
We called RMC and were told there was a breakdown contractor available in 2hrs, but they'd try and find sooner.
After a while RMC had not updated us (as promised) so we called them only to be told the 2hr slot had gone and they were trying to find a recovery truck. We were phoning them for 7hrs for updates. 

My wife, two kids and a dog spent 7hrs on the hard shoulder of the M5 before eventual recovery.
We stood on the hard shoulder for 7hrs and were exhausted from watching the oncoming traffic in case someone drifted onto the hard shoulder and hit our car. Being there 7hrs the risk was increasing, especially in the dark. 

We demanded a policy premium refund from RMC because their failure was that they were not prepared for the bank holiday weekend (it appeared to us they had limited staff) and they failed to book the original 2hr slot (the recovery truck said they COULD have done that, and then could have cancelled the booking if RMC had found another recovery company sooner than 2hrs). They refused any refund etc and denied any fault.

Traffic was slow and being the M5 there was standing traffic at various points but RMC claimed they could not get to us due to traffic jams.....a lie.

 Appalling customer service. We've now gone with the AA.