Simplicity Energy - Ceasing to Trade

olip74

Shedman said:

Chatted to BGE again today and got another story...they are suggesting that I should leave it to 22nd to apply for switch away so that everything has been setup.  But as they are showing on databases as supplier (and my account with them says I'm on. Supply from 16th as well) there shouldn't be any reason for rejections (didn't have it with the YE to SP situation when I switched away as soon as SP were showing as supplier on database).  I think I'll get NR and SO just to keep reapplying (if they are prepared to) as it sounds like rubbish to me.

I've been having similar issues switching to Neon Reef, rejected twice despite my account showing I've been with BGE since 16/02. I used your referral code so keep your fingers crossed! Have you been able to register your account in the portal yet? I just get an error:
"AccountNumber and PostCode do not match those of an existing customer"
I'll keep plugging away. My gas is going to Utility Point, which I understand is pretty much the same company, just one rejection so far, waiting to hear about second try. This is complicated by the fact I had SMETS2 meters installed by Simplicity in January and the new gas meter hasn't been registered yet. I've supplied details to BGE so hopefully they can update the details before I'm switched.

Notnewnotold

Shedman said:

Notnewnotold said:

Shedman said:

Notnewnotold said:

Yes I've just been told that the switch was from the 15th and my simplicity tariff applied up till that date, hopefully getting an email any time now with the new details. Not holding my breath!

Interesting seeing as I was told that we would be charged on the BGE Simplicity Promise tariff from 31st.....look forward to hearing what your email says

I edited my post up thread. Email was basic and I can't login as they got my email address wrong from simplicity (apparently) so will be a couple more days before I can get in. But tariff was confirmed over chat - 2.93p gas, 17.17p Electric. Not as awful as I was expecting, but not enough to make me want to switch immediately if energy costs could come down again after winter...

So the bit about being on Simplicity tariff till 15th was wrong?  I suspect they meant the new Simplicity Promise tariff, which you now seem to have your rates for.

All I have at the moment is chat transcripts saying that i am on my Simplicity tariff until the 15th, and what the new BGE tariffs are. 

When I can get into my BGE account, we'll see if that holds water!

Shedman

olip74 said:

Shedman said:

Chatted to BGE again today and got another story...they are suggesting that I should leave it to 22nd to apply for switch away so that everything has been setup.  But as they are showing on databases as supplier (and my account with them says I'm on. Supply from 16th as well) there shouldn't be any reason for rejections (didn't have it with the YE to SP situation when I switched away as soon as SP were showing as supplier on database).  I think I'll get NR and SO just to keep reapplying (if they are prepared to) as it sounds like rubbish to me.

I've been having similar issues switching to Neon Reef, rejected twice despite my account showing I've been with BGE since 16/02. I used your referral code so keep your fingers crossed! Have you been able to register your account in the portal yet? I just get an error:
"AccountNumber and PostCode do not match those of an existing customer"
I'll keep plugging away. My gas is going to Utility Point, which I understand is pretty much the same company, just one rejection so far, waiting to hear about second try. This is complicated by the fact I had SMETS2 meters installed by Simplicity in January and the new gas meter hasn't been registered yet. I've supplied details to BGE so hopefully they can update the details before I'm switched.

I had no issues registering and logging on (one of the few things to go right with the switches this week 😅).

Have you checked the PDF that was attached to the Welcome to Neon Reef email when you signed up (have you had this ?) and verified the details they have for you, especially postcode?

Otherwise I would go on chat tomorrow and discuss it with them.  Chat is found from the main website right hand menu under Contact Us and then scroll down to the bottom of the contact page but be advised the Chat icon only seems to be there when they are on chat between 9 and 5.  I've found that at 9 I've got straight on to an advisor and they are very good at sorting things esp James.

olip74

Shedman said:

olip74 said:

Shedman said:

Chatted to BGE again today and got another story...they are suggesting that I should leave it to 22nd to apply for switch away so that everything has been setup.  But as they are showing on databases as supplier (and my account with them says I'm on. Supply from 16th as well) there shouldn't be any reason for rejections (didn't have it with the YE to SP situation when I switched away as soon as SP were showing as supplier on database).  I think I'll get NR and SO just to keep reapplying (if they are prepared to) as it sounds like rubbish to me.

I've been having similar issues switching to Neon Reef, rejected twice despite my account showing I've been with BGE since 16/02. I used your referral code so keep your fingers crossed! Have you been able to register your account in the portal yet? I just get an error:
"AccountNumber and PostCode do not match those of an existing customer"
I'll keep plugging away. My gas is going to Utility Point, which I understand is pretty much the same company, just one rejection so far, waiting to hear about second try. This is complicated by the fact I had SMETS2 meters installed by Simplicity in January and the new gas meter hasn't been registered yet. I've supplied details to BGE so hopefully they can update the details before I'm switched.

I had no issues registering and logging on (one of the few things to go right with the switches this week 😅).

Have you checked the PDF that was attached to the Welcome to Neon Reef email when you signed up (have you had this ?) and verified the details they have for you, especially postcode?

Otherwise I would go on chat tomorrow and discuss it with them.  Chat is found from the main website right hand menu under Contact Us and then scroll down to the bottom of the contact page but be advised the Chat icon only seems to be there when they are on chat between 9 and 5.  I've found that at 9 I've got straight on to an advisor and they are very good at sorting things esp James.

Cheers! I had another look. I was trying to register with the 'NR' prefix in the account field. Registered now. Do you know where can I find my referral code or do I need to wait for the supply to be switched?

Shedman

There doesn't appear to be anywhere on the account that you can see if anyone has used your code (or presumably vice versa if you have used one).  I guess if it's worked then a credit will just appear a month after the switch completes (as that seems timescale per the terms).  Let's hope they don't go bust before it's credited 🙏

If I have to go on chat tomorrow if I get rejected again I'll try and remember to ask about it.

Shedman

Looks like I'm contacting NR again tomorrow....yet another rejection.  Frustrating especially as nobody seems to know why.

mcphail

I’ve just had my switch rejected by Octopus energy.  The reason stated is that I have already tried to switch to another supplier in the last 28 days (that will be Simplicity to BG Evolve).  Looks like I’m stuck with BG evolve for 28 days before I can try to switch again !

Shedman

If that applies, and I'm not sure it does when you've been SOLRd, then the 28 days will be 28th Feb as they took over from Simplicity on 31 Jan, even if the database hasn't been updated until mid Feb.

  When I got caught with the YE to SP SOLR I was able transfer out as soon as SP were showing as supplier on database - however this was around 31Dec and given they had taken so long to get the database changed (from 6 Dec when YE went bust) it might just have hit the 28 days by coincidence by the time Simplicity tried claiming supply due to NY Day delay

Shedman

And yet another rejection for the electric switch.  On chat to BG Evolve I get given the line that it is to do with the industry and the 28 day rule and yet they confirm the gas switch is going through OK.   It doesn't make sense and there appears to be no one to contact to find out what the heck is going on. Why does one part of the industry work in one way and the other in a different way..bizarre.  Anyway guess I'll be on to NR again today.

Edit: NR are reapplying but have moved switch date forward a week, which means a further week of BGE's 'competitive' (not) tariff.  At least it's warm now here on the sunny South Coast so the usage will stay lowish.  Hopefully this application now succeeds.

olip74

Shedman said:

And yet another rejection for the electric switch.  On chat to BG Evolve I get given the line that it is to do with the industry and the 28 day rule and yet they confirm the gas switch is going through OK.   It doesn't make sense and there appears to be no one to contact to find out what the heck is going on. Why does one part of the industry work in one way and the other in a different way..bizarre.  Anyway guess I'll be on to NR again today.

Edit: NR are reapplying but have moved switch date forward a week, which means a further week of BGE's 'competitive' (not) tariff.  At least it's warm now here on the sunny South Coast so the usage will stay lowish.  Hopefully this application now succeeds.

I'm in the same boat. Gas switch to Utility Point confirmed by BGE for 10th March. However the BGE agent (and his supervisor) say they can't see anything in the system for a requested switch to Neon Reef for electricity. I've put it back to NR just now to verify the details or suggest something else to try (before I saw your post).