Advice : Currys - 5 year TV Warranty - Replacement Like to Like TV ?

abeezar

Hi

Bough a Samsung 65 inch 9 Series TV in May 2017which was on offer for £1200. After 2 days the price went up to £1899.

In Dec 2020- I had Red lines on edge of the TV, which Currys TeamKnowHow took for repair but it seems Samsung does not have the part ( Screen) so they have written off and offered a £999 voucher or offer a sub-standard TV.

I have raised a dispute with them and still waiting to hear ....that I would like a "Like to Like TV" as the similar 9 series TV is £1899 ( mine old TV had One connect box/60W 5.1). Although I may have paid low it is still a £1899 TV which they were selling after.

Can you guys advise what are my chances and what if they still don't agree can I take them to small claims court?

Thanks in Advance

ruthber

You have had a generous offer, after all you Tv is 3 and a half years old. I would accept the voucher

Penguin_

You paid £1200 - it's immaterial how much the TV cost 2 days after you purchased it. You have had the TV for a fair while & I think £999 is an excellent offer. 

JJ_Egan

Like for like  3 year old tv is going to depend upon the actual terms of the warranty ,you need to read it first .

Like for like is hardly going to be a new TV for a 3 year old TV in the warranty terms .

Personal opinion take the £999 .

HHH

If the product cannot be repaired, we will replace it with a TV of equivalent specification

Hasbeen

Grab it before they change their mind.

getmore4less

May 2017 is probably a 2016 model

Which model did you buy? 

Have you compared to current 65"? 

TV quality will have move on but if a key feature  "connect one" is not available on the newer better TV there is room to consider negotiation to one that does offer it. 

If not available on any new TV £1k is a good offer.. 

abeezar

Currys offered another £200. So in total £1200 gift voucher - the same what I paid initially.

Now looking to buy another one from CURRYS only... there is a samsung promotion for £200 so anyone would like to refer me or get referred + 10% promotion at the moment

roddydogs

Grab the cash and go to Richer sounds and get a 6 yr gtee.

abeezar

roddydogs said:

Grab the cash and go to Richer sounds and get a 6 yr gtee.

its a gift voucher. I need to use it at currys

JJ_Egan

Try the referrers section of the board .

roddydogs

abeezar said:

roddydogs said:

Grab the cash and go to Richer sounds and get a 6 yr gtee.

its a gift voucher. I need to use it at currys

My bad happy christmas.