ParkingEye Letter Before Claim & BWLegal Letter Of Claim

milo_2020

These are the signs, along with an example of the CCTV they sent me:

milo_2020

beamerguy said:

milo_2020 said:

beamerguy said:

You must get to grips with this.   You do not complete the forms so you do not send blank forms back.  This is a pre action protocol (PAP) letter and would mainly apply to those who maybe owe thousands but NOT from an invoice from PE which must be proven in court

How do you know the pictures are from CCTV, data protection comes into play here

Would you like to see them? Lol, one wasn't even her car, everyone was identifiable in the images, I know its CCTV because NPE attached the images which are clearly CCTV and state a time and date along with "LOCATION PTZ1" and various other camera names.
They also attached an image taken on the 26/1/2016.... when I questioned it they said it was a mistake, and also replied with a bunch of images circling the passenger in the queue along with this:

"Please find attached further images identifying the passenger of the vehicle. As you can see the passenger is wearing black and white shoes and off black coat, which can be noticed in the photos attached. Also, I’d like to draw to your attention, the queue, there is person in a grey T-Shirt standing on the side is still in the queue when the passenger comes back, and therefore they couldn’t have managed to enter the store before coming back to the vehicle."

CCTV as you have said is for security.  Are you saying that NPE own the CCTV ?

I believe so, see previous post for one of the images they provided along with the signs.

nosferatu1001

Easy. 

Main sign makes no mention of further terms, and dies not mention npe at all 

confusion over contracting parties 

milo_2020

This is position of the signs to the shop, car was parked between where the van and black car is in pic.

beamerguy

milo_2020 said:

beamerguy said:

milo_2020 said:

beamerguy said:

You must get to grips with this.   You do not complete the forms so you do not send blank forms back.  This is a pre action protocol (PAP) letter and would mainly apply to those who maybe owe thousands but NOT from an invoice from PE which must be proven in court

How do you know the pictures are from CCTV, data protection comes into play here

Would you like to see them? Lol, one wasn't even her car, everyone was identifiable in the images, I know its CCTV because NPE attached the images which are clearly CCTV and state a time and date along with "LOCATION PTZ1" and various other camera names.
They also attached an image taken on the 26/1/2016.... when I questioned it they said it was a mistake, and also replied with a bunch of images circling the passenger in the queue along with this:

"Please find attached further images identifying the passenger of the vehicle. As you can see the passenger is wearing black and white shoes and off black coat, which can be noticed in the photos attached. Also, I’d like to draw to your attention, the queue, there is person in a grey T-Shirt standing on the side is still in the queue when the passenger comes back, and therefore they couldn’t have managed to enter the store before coming back to the vehicle."

CCTV as you have said is for security.  Are you saying that NPE own the CCTV ?

I believe so, see previous post for one of the images they provided along with the signs.

I do not wish to be rude, just finding out the facts.   The signs show the co-op who do have CCTV
However, that is the co-op and not NPE .... YOU NEED to find out who owns the CCTV

milo_2020

nosferatu1001 said:

Easy. 

Main sign makes no mention of further terms, and dies not mention npe at all 

confusion over contracting parties 

both of them have the logo of NPE within? 

milo_2020

beamerguy said:

milo_2020 said:

beamerguy said:

milo_2020 said:

beamerguy said:

You must get to grips with this.   You do not complete the forms so you do not send blank forms back.  This is a pre action protocol (PAP) letter and would mainly apply to those who maybe owe thousands but NOT from an invoice from PE which must be proven in court

How do you know the pictures are from CCTV, data protection comes into play here

Would you like to see them? Lol, one wasn't even her car, everyone was identifiable in the images, I know its CCTV because NPE attached the images which are clearly CCTV and state a time and date along with "LOCATION PTZ1" and various other camera names.
They also attached an image taken on the 26/1/2016.... when I questioned it they said it was a mistake, and also replied with a bunch of images circling the passenger in the queue along with this:

"Please find attached further images identifying the passenger of the vehicle. As you can see the passenger is wearing black and white shoes and off black coat, which can be noticed in the photos attached. Also, I’d like to draw to your attention, the queue, there is person in a grey T-Shirt standing on the side is still in the queue when the passenger comes back, and therefore they couldn’t have managed to enter the store before coming back to the vehicle."

CCTV as you have said is for security.  Are you saying that NPE own the CCTV ?

I believe so, see previous post for one of the images they provided along with the signs.

I do not wish to be rude, just finding out the facts.   The signs show the co-op who do have CCTV
However, that is the co-op and not NPE .... YOU NEED to find out who owns the CCTV

Not taken rude, I expected much worse to be honest! Thanks for still assisting... Now I've really spilt the beans I may as well carry on!

When I first asked Co-Op about it and explained the situation they replied with this:

"Thank you for writing to our CEO Steve Murrells. My name is Gemma from the Executive Correspondence Team, and Steve has asked me to respond on his behalf.

I am very sorry to hear about the disappointing incident you experienced at the Heath Road East of England Co-op store. I do understand your concerns. 

However, the Co-operative Food store on Heath Road is run by the independent Co-operative Central England Society. This can be confusing, but the their Co-operative is its own Independent Society that works very closely with us here at Co-op Group, and even stocks the same products. However, they are still technically a completely separate business to us, as they wished to retain their independence."

I then had to ask several times for the details and for mine to be passed along, when I eventually got in contact with the independent company they ended up saying this which may answer that CCTV question?

"Good Morning

Thank you for your email regarding a parking notice that was incurred at the East of England Co-op’s Old Heath store. Some of our car parks are managed by an independent Carpark Management Company, Old Heath being one of them and is not part of the East of England Co-operative.  

They manage some of our car parks in line with their own terms and conditions stated on the signage at each location.  As an independent company they will follow the regulations and rules in place at each location and as they are independent I do not have access to the data gathered by the Car Park Management company through their CCTV systems."

The important bit I suppose is the last 3 words, THEIR CCTV SYSTEMS? 

Redx

This NPE and co-op saga smacks of previous threads we have seen on here and I think the co-op kicked them out due to a similar sc#m , possibly at this location , or a similar location

Look for similar issues with npe threads and co-op threads , or joint threads with both mentioned

You are not the first with this particular sc@m on here , we have seen it before , it may have been in the papers otr on TV too

Perhaps in Parking Wars ?

The co-op is a complicated business with many diverse arms , hence some of the confusion , if you believe it's just one single company , it's not , it's like DRG or Arcadia

milo_2020

Redx said:

This NPE and co-op saga smacks of previous threads we have seen on here and I think the co-op kicked them out due to a similar sc#m , possibly at this location , or a similar location

Look for similar issues with npe threads and co-op threads , or joint threads with both mentioned

You are not the first with this particular sc@m on here , we have seen it before , it may have been in the papers otpr on TV too

Perhaps in Parking Wars ?

This one I was lucky enough to be able to handle, and absolutely was not paying 60 pounds so my partner could get lunch in between care visits - they don't have time to wait in a queue of 12 right at the first 'lockdown'... that's 20-25 minutes! It is all a massive scam and it pisses me off that she is looking to get payday loans to pay them.... hence me handling it now. Not sure what I should do on this one, I guess wait for the actual case to go to court? In one of my letters to them and my local MP I put her wage into the email and additionally compared it to the parking charge of 52p per second she was parked, asking if they think it is excessive in that context. 

I take on board your advise on PE re negotiation, I did a quick search and couldn't see directly how I would initiate this, do I wait for the next letter or should I be contacting them now?

Redx

Not enough info to know

What you don't want is a PE Court claim pack from the CCBC in Northampton to arrive

I would be emailing them if you have the PCN reference with an offer without prejudice , starting at £60 , as an email to enforcement at parking eye , it's an email something like that , coupon mad has posted it numerous times previously in Parking Eye threads, do some searching

The npe co-op one is a well known predatory sc@m , so search for the details