UPDATE: Moving house - Europcar admin fee & awaiting NtH from Premier Parking Solutions HELP

OnTheRoadAgain2000

Redx said:

Sounds like very good information and I believe all of it , anpr monitoring is very , very common these days

I've had a look at the complaints thread on Plan A on the NEWBIES FAQ. Most are aimed at retailers and hospitals etc. Seems a lot easier to make a complaint. Any advice on what points to hit in a complaint to three private individuals who run a car park as a side business? Their day jobs are working for companies that make security gating for leisure centres etc. Is there a good avenue of attack to go down?

Redx

Any complaint should be honest and reflect good reasons why the PCN should be cancelled !!

Authorised to be there

Poor or inadequate signage

A genuine and honest mistake

Etc

Only you know why you believe the PCN should not have been issued , you were there , nobody else was !!

It shouldn't be because you are doing or you just like parking wherever you like on any bit of land that is convenient or whatever , lol

Sometimes it is what it is and there are no excuses !! Some PCN,s are genuinely issued

OnTheRoadAgain2000

Redx said:

Any complaint should be honest and reflect good reasons why the PCN should be cancelled !!
Authorised to be there
Poor or inadequate signage
A genuine and honest mistake
Etc
Only you know why you believe the PCN should not have been issued , you were there , nobody else was !!
It shouldn't be because you are doing or you just like parking wherever you like on any bit of land that is convenient or whatever , lol
Sometimes it is what it is and there are no excuses !! Some PCN,s are genuinely issued

Okay. That I can do. There is a genuine reason. There was no signage apart from a big banner shouting about CHEAP parking for £1. A shed with a lock on it and no one around to ask. Very tiny fishing town with horribly narrow one-way roads. Car park was a place to gather thoughts and plan for getting out the town. There was the quickest of walks to the nearby public toilets, but was sat in the car almost the whole time planning where to go and best way out the town. It is honestly a stretch to call it parking. Thanks.

Redx

Then you state as keeper that the driver found blah blah , bearing in mind you need a PCN reference and also give the VRM too

Try to avoid inferring who was driving , you are an exasperated keeper complaining about being scammed and demanding a cancellation as detailed in their parking handbook

OnTheRoadAgain2000

Redx said:

Then you state as keeper that the driver found blah blah , bearing in mind you need a PCN reference and also give the VRM too

Try to avoid inferring who was driving , you are an exasperated keeper complaining about being scammed and demanding a cancellation as detailed in their parking handbook

Got it. Will report back with any updates regarding response of landowner, Europcar and if NtH arrives.

D_P_Dance

I called them once about a SOGA issue.  They were useless, i knew the legislation better than the dinner lady to whom I spoke 

OnTheRoadAgain2000

I sent a very strongly worded complaint to Europcar stating this was neither a penalty or fine.
They rejected the email.

"We regret you feel the administration fee is an unauthorised charge. The fee has been levied as per sections 9.3.1 and 9.3.1.1 of the Terms and Conditions which specifically states that you are responsible for any breach of any parking restrictions issued by a public or a private enforcement agency that is entitled to issue parking charge notices and associated fines where a purported or actual breach of contract has arisen. As Europcar has had to deal with the correspondence from the issuing authority, an invoice for our third party administration charge has been issued.

"We respectfully decline your request to cancel the administration charge as this has been invoiced correctly and in accordance with the terms and conditions of hire, which you have agreed to comply with by signing the attached rental agreement."

I feel like this is disingenous. Section 9.3.1 is headed Penalties and Fines in black bold lettering.

Apart from going to BVRLA and requesting a chargeback from credit card, is there nothing else to be done?

I also have still not received anything at all from Premier Parking Solutions. It has now been 50 days since the date on the invoice on the parking charge invoice. I can hardly appeal if I don't have anything, which means I can't overturn the Europcar admin fee. Catch-22.

Coupon-mad

Apart from going to BVRLA and requesting a chargeback from credit card, is there nothing else to be done?

Well no, because those are the two ways to get the charge removed!  Not sure why you don't want to try those (credit card is easy).

Were_Doomed

A tangential question ... how many people were listed on the hire agreement as being able to drive the vehicle? It's unusual for another person to be able to drive a hire vehicle if they're not listed on the agreement ... even if said person has their own insurance coverage which allows them to drive other vehicles with the owner's consent - if they're not listed on the agreement then there's no consent. (The hirer has no authority to give such consent).

Just raising this for thought and deliberation ... if you were the only person authorised on the hire agreement to drive the vehicle then by default you were the driver at the time of this PCN incident -  unless you can prove otherwise.

As to the admin charge question ... whilst the heading may be Fines and Penalties, the detail of the term appears clear that it includes invoices. I fear you have little comeback against the admin charge - hire companies have become wiser in recent times about such scenarios - other than perhaps to challenge the amount of the charge as being disproportionate to the actual cost incurred.

twhitehousescat

 By signing the rental agreement you have indicated acceptance of the Terms and Conditions which in this instance stipulates that you agree for Europcar to provide your personal details to the DVLA, HM Revenue &Customs, the police, debt collectors and any other relevant organisation. 

since when has the company issuing an invoice been a relevant organisation. , and I would query debt collectors under data protection