Deliveroo Credit Card Cloning Query?

Spender£

It seems that my Barclaycard was somehow cloned recently with a company i have never used called Deliveroo.co.uk/London. Although i have had this relatively new card frozen due to this i was wondering about that transaction, Has anyone got experience of ordering from that company and if so does the London mean it was in the London area or is this just how the name comes up in any area, most of the people in my street have takeaway food so i was suspicious but i know cloning is normally the work of organised gangs. 

eskbanker

If you've never used Deliveroo then the cloning must have been done elsewhere, so the fact that the cloned card was used to make a purchase there is no reflection on them as a company.  Assuming you reported the unauthorised transaction(s) to Barclaycard and got your money back then there's no point in trying to play amateur detective to 'investigate', as long as you take all reasonable precautions with use of your card.

Spender£

eskbanker said:

If you've never used Deliveroo then the cloning must have been done elsewhere, so the fact that the cloned card was used to make a purchase there is no reflection on them as a company.  Assuming you reported the unauthorised transaction(s) to Barclaycard and got your money back then there's no point in trying to play amateur detective to 'investigate', as long as you take all reasonable precautions with use of your card.

I have never used Deliveroo however i was interested in finding out if London was on there because Deliveroo is based in London or if the food was ordered from a London home. If i find out a London Address ordered the food then i can rule out my neighbours. I would feel better knowing my neighbours are not expert hackers as i the card was with me at all times. Barclaycard told me that no pin number was used for this transaction so hopefully they don't have my pin!

dr_adidas01

Spender£ said:

It seems that my Barclaycard was somehow cloned recently with a company i have never used called Deliveroo.co.uk/London. Although i have had this relatively new card frozen due to this i was wondering about that transaction, Has anyone got experience of ordering from that company and if so does the London mean it was in the London area or is this just how the name comes up in any area, most of the people in my street have takeaway food so i was suspicious but i know cloning is normally the work of organised gangs. 

This is quite spooky as I’ve had this very same thing happen with my barclaycard last month, with Deliveroo. Like you I’ve never used Deliveroo or have an account. 

When I called to dispute the transaction the operator let it slip that they had recently had a lot of people call about unauthorised Deliveroo transactions. 

The last time I’d used my card was at a local Nespresso store where I buy my coffee pods from, then 2 days later the transaction for Deliveroo happened. 

So my card may have been cloned there or there is something wrong at Barclaycard (just my suspicion). 

I got the transaction refunded and a new card was sent out. 

[Deleted User]

 Head office is London so it will say london if you use them anywhere 

Spender£

dr_adidas01 said:

Spender£ said:

It seems that my Barclaycard was somehow cloned recently with a company i have never used called Deliveroo.co.uk/London. Although i have had this relatively new card frozen due to this i was wondering about that transaction, Has anyone got experience of ordering from that company and if so does the London mean it was in the London area or is this just how the name comes up in any area, most of the people in my street have takeaway food so i was suspicious but i know cloning is normally the work of organised gangs. 

This is quite spooky as I’ve had this very same thing happen with my barclaycard last month, with Deliveroo. Like you I’ve never used Deliveroo or have an account. 

When I called to dispute the transaction the operator let it slip that they had recently had a lot of people call about unauthorised Deliveroo transactions. 

The last time I’d used my card was at a local Nespresso store where I buy my coffee pods from, then 2 days later the transaction for Deliveroo happened. 

So my card may have been cloned there or there is something wrong at Barclaycard (just my suspicion). 

I got the transaction refunded and a new card was sent out. 

That is strange so i wonder how many other victims could be out there, luckily this is my backup card with very few transactions on it so this purchase is very visible straight away, i suppose the fraudsters hope you won't see it amongst the other transactions. Barclaycard took ownership of this problem quickly and blocked the card and issued a new one to be sent out they told me not to worry as this is happening everyday now! Researching Deliveroo it seems that company has a history of stolen cards and hacked accounts also.

dr_adidas01

Spender£ said:

dr_adidas01 said:

Spender£ said:

It seems that my Barclaycard was somehow cloned recently with a company i have never used called Deliveroo.co.uk/London. Although i have had this relatively new card frozen due to this i was wondering about that transaction, Has anyone got experience of ordering from that company and if so does the London mean it was in the London area or is this just how the name comes up in any area, most of the people in my street have takeaway food so i was suspicious but i know cloning is normally the work of organised gangs. 

This is quite spooky as I’ve had this very same thing happen with my barclaycard last month, with Deliveroo. Like you I’ve never used Deliveroo or have an account. 

When I called to dispute the transaction the operator let it slip that they had recently had a lot of people call about unauthorised Deliveroo transactions. 

The last time I’d used my card was at a local Nespresso store where I buy my coffee pods from, then 2 days later the transaction for Deliveroo happened. 

So my card may have been cloned there or there is something wrong at Barclaycard (just my suspicion). 

I got the transaction refunded and a new card was sent out. 

That is strange so i wonder how many other victims could be out there, luckily this is my backup card with very few transactions on it so this purchase is very visible straight away, i suppose the fraudsters hope you won't see it amongst the other transactions. Barclaycard took ownership of this problem quickly and blocked the card and issued a new one to be sent out they told me not to worry as this is happening everyday now! Researching Deliveroo it seems that company has a history of stolen cards and hacked accounts also.

Oh I saw it as it was for £127 and wondered when I saw it what the hell had been ordered for it to be that much. 

Like you I did a search on Deliveroo and yes they have a history of stolen card details being used and quite a lot of people having there accounts hacked. 

Spender£

_shel said:

 Head office is London so it will say london if you use them anywhere 

I see thanks for confirming, so this order could of been made from anywhere in the Country quite literally!

eskbanker

Spender£ said:
i wonder how many other victims could be out there

Just to be clear, it's Barclaycard that are the victims here, as they're the ones who have to accept financial liability for the cloning.

Spender£ said:
i suppose the fraudsters hope you won't see it amongst the other transactions

Fraudsters really don't care about whether or not the cardholder spots their transactions, they'll use such cards for a very brief period and then move on to another one.

Spender£ said:
Researching Deliveroo it seems that company has a history of stolen cards and hacked accounts also.

That's circumstantial and doesn't imply any wrongdoing on Deliveroo's part, it just signifies that online food delivery orders (not requiring PIN verification) are a popular choice with fraudsters accessing cloned cards, safe in the knowledge that, even though there'll be a delivery address associated with the order, the prospects of either the card company or the police investigating low-value fraud is negligible.

dr_adidas01

eskbanker said:

Spender£ said:
i wonder how many other victims could be out there

Just to be clear, it's Barclaycard that are the victims here, as they're the ones who have to accept financial liability for the cloning.

Spender£ said:
i suppose the fraudsters hope you won't see it amongst the other transactions

Fraudsters really don't care about whether or not the cardholder spots their transactions, they'll use such cards for a very brief period and then move on to another one.

Spender£ said:
Researching Deliveroo it seems that company has a history of stolen cards and hacked accounts also.

That's circumstantial and doesn't imply any wrongdoing on Deliveroo's part, it just signifies that online food delivery orders (not requiring PIN verification) are a popular choice with fraudsters accessing cloned cards, safe in the knowledge that, even though there'll be a delivery address associated with the order, the prospects of either the card company or the police investigating low-value fraud is negligible.

What’s low value fraud? The fraud one I had with Deliveroo was for £127, which to
me isn’t that low a value. 

I would expect that Barclaycard would investigate where it was delivered to, especially as they refunded it to me very quickly.

You may find that they have found and prosecuted someone, it maybe that you won’t hear or know about it. 

nick74

dr_adidas01 said:

eskbanker said:

Spender£ said:
i wonder how many other victims could be out there

Just to be clear, it's Barclaycard that are the victims here, as they're the ones who have to accept financial liability for the cloning.

Spender£ said:
i suppose the fraudsters hope you won't see it amongst the other transactions

Fraudsters really don't care about whether or not the cardholder spots their transactions, they'll use such cards for a very brief period and then move on to another one.

Spender£ said:
Researching Deliveroo it seems that company has a history of stolen cards and hacked accounts also.

That's circumstantial and doesn't imply any wrongdoing on Deliveroo's part, it just signifies that online food delivery orders (not requiring PIN verification) are a popular choice with fraudsters accessing cloned cards, safe in the knowledge that, even though there'll be a delivery address associated with the order, the prospects of either the card company or the police investigating low-value fraud is negligible.

What’s low value fraud? The fraud one I had with Deliveroo was for £127, which to
me isn’t that low a value. 

I would expect that Barclaycard would investigate where it was delivered to, especially as they refunded it to me very quickly.

You may find that they have found and prosecuted someone, it maybe that you won’t hear or know about it. 

£127 may not be low value to you or I, but to Barclaycard it's barely loose change. We once had fraud of circa £2k on a commercial Mastercard at work and Lloyds refunded it without batting an eyelid.