Green Energy a joke!

Surfer01

UnclaimedEnergy said:

So short answer was that Ovo told you how to read the meter wrong and Green Network Energy aren't as muck of a joke as they seemed?

Please take the time and effort to read my posts before posting and you will understand!  End of discussion as I have had the help needed.

Hasbeen

UnclaimedEnergy said:

So short answer was that Ovo told you how to read the meter wrong and Green Network Energy aren't as muck of a joke as they seemed?

Do not think OVO instructed the OP to read the meters wrongly. They appear to use the data / keypad buttons (9) differently at the time before the GNE update? When OP changed to GNE was the time to use (6)

At least OP now has an answer and solution. And information on this thread will benefit others.

Perhaps the OP would consider changing  the initial post / title to reflect the fact that it was not Green Energy "a joke" As Op is with Green Network Energy. Different companies. And now it appears the GNE were not in the wrong either? 

OVO

"Smart electricity meters on a standard tariff

• Press 9 on the keypad.
• Your smart meter screen will show a series of letters: IMP KWH. 
• You’ll see 8 digits (e.g. 0001234.5) followed by kWh at the bottom right of the screen.
• This figure is your latest reading – if you’re giving a reading to your energy provider, they only need the first 7 digits."

poppellerant

I would add that for those who have found this thread with a search engine, only electricity kWh readings should be submitted to your provider..  Gas kWh readings should NOT be submitted to your provider.  Only cubic (ft3 or m3) readings should be taken and submitted.

This is simply because the reading conversion of gas from cubic to kWh uses a variable calorific value that varies throughout the year.

Further information can be found below:

https://www.gov.uk/guidance/gas-meter-readings-and-bill-calculation (Gas meter readings and bill calculation - GOV.UK)

dhampton23

Not a funny joke, I'm afraid.
I, too, switched to GNE recently (via MSE Energy club) and I'm shocked by how terrible their website is. I can't submit readings at all, I can't access info about my usage or balance, and now they appear to have locked me out of their system completely (not deliberately, I'm sure, just sheer incompetence). Recent Trust Pilot reviews (which I now wish I'd read beforehand - although there are also suspiciously numerous glowing reviews) tell the same story.

Robin9

@dhampton23  Don't take it personally -  looks like a software glitch - I get an error message

ka7e

Trying to submit meter reading and website is basically SNAFUed! No balance, usage, can't submit readings.

Malchester

Can you confirm this is about Green Network Energy and not Green.Energy. As a former Tonik customer I am thinking of Green.Energy as an alternative to Scottish Power

Robin9

Yes Green Network Energy.

They seem to be making progress in sorting this - now I can log in (just can't do anything)

Robin9

All seems to now be sorted - and also I can give a meter reading day (I had been blocked because their IT didn't like my use of Edge)