Green Energy a joke!

Robin9

If you press 6 again you will get RO2 which is the night time figure - add RO1 to RO2 will give the figure from button 9

Unless you have E7 the button 9 is what you need. But as the meter does indeed seems to be SMART you don't need to send them readings - just keep them for your own records.

Surfer01

Robin9 said:

If you press 6 again you will get RO2 which is the night time figure - add RO1 to RO2 will give the figure from button 9

Unless you have E7 the button 9 is what you need. But as the meter does indeed seems to be SMART you don't need to send them readings - just keep them for your own records.

Thanks Robin.  We are not on an Economy meter.  Just standard tariff.  The problem is the difference between my readings and their readings as I am using 9 for the readings and they are using a reading from 6?  Plus they refuse to use my readings when calculating the bill which I got beginning of Aug. We would prefer a monthly bill rather than one which is generated every 3 months.

Talldave

The meter could have been previously used as an E7 meter elsewhere, hence the fact that R01 doesn't equal the meter's total register.  Some of the measured consumption would have been shown on R02 - which may now not be available to you if the meter's no longer in E7 mode.

The massive variation in consumption from your own readings is still puzzling though.

Robin9

GNE don't do monthly bills - just keep a simple spreadsheet to keep track

Surfer01

Talldave said:

The meter could have been previously used as an E7 meter elsewhere, hence the fact that R01 doesn't equal the meter's total register.  Some of the measured consumption would have been shown on R02 - which may now not be available to you if the meter's no longer in E7 mode.

The massive variation in consumption from your own readings is still puzzling though.

We switched from E10 to standard in Dec 2016, but what you have stated may make sense. 

Robin9 said:

GNE don't do monthly bills - just keep a simple spreadsheet to keep track

Thanks and have been doing that since 2012.  I made an error as have sicne checked and it was Ovoenergy that fitted the SMART meter and Ovoenergy that changed us from E10 to standard.

thorganby

Surfer01 said:

We switched from E10 to standard in Dec 2016, but what you have stated may make sense.  

Thanks and have been doing that since 2012.  I made an error as have sicne checked and it was Ovoenergy that fitted the SMART meter and Ovoenergy that changed us from E10 to standard.

In your first post you were very quick to point the finger, adamant that you are right, yet it has been difficult getting any useful information from you to allow anyone to help.

When ovo switched you from E10 to a single rate tariff in 2016, did they do it properly or simply total your readings for billing.

If ovo did not do the change to single tariff correctly, you may well be pointing the finger in the wrong direction.

What are the first two digits of your MPAN?

Not all Secure meters behave in the same way, there is no "handbook" as it depends on how the installing supplier had them configured.

When these meters were fitted by eon, they certainly behaved differently to those fitted by other suppliers, which subsequently caused problems when customers switched supplier.

Your meter is not SMETS2 and never will be even if it can be read by some other suppliers.

The whole smart meter rollout has been one monumental farce from the beginning, being designed by a committee with members all having different agendas. 

SMETS3 meters are already in the pipeline when the vast majority of installed smart meters are not even SMETS2. 

Surfer01

thorganby said:

In your first post you were very quick to point the finger, adamant that you are right, yet it has been difficult getting any useful information from you to allow anyone to help.

When ovo switched you from E10 to a single rate tariff in 2016, did they do it properly or simply total your readings for billing.

If ovo did not do the change to single tariff correctly, you may well be pointing the finger in the wrong direction.

What are the first two digits of your MPAN?

Not all Secure meters behave in the same way, there is no "handbook" as it depends on how the installing supplier had them configured.

When these meters were fitted by eon, they certainly behaved differently to those fitted by other suppliers, which subsequently caused problems when customers switched supplier.

Your meter is not SMETS2 and never will be even if it can be read by some other suppliers.

The whole smart meter rollout has been one monumental farce from the beginning, being designed by a committee with members all having different agendas. 

SMETS3 meters are already in the pipeline when the vast majority of installed smart meters are not even SMETS2. 

MPAN is 01 801 so definitely single rate.  Ovoenergy supplied a handbook with the meter which is what I am using for reference.  Using 9 there is no other reading so have to assume that the change was done correctly.  I admit I have no idea on SMET2 or 3.  I agree about the roll out being total chaos.  Going by the reading below I have used 16 units since the same time yesterday.

Talldave

Surfer01 said:

Going by the reading below I have used 16 units since the same time yesterday.

That's a lot.

Have you worked out how you used 1447 units between 21 Aug and 5 Sep?

Surfer01

Talldave said:

Surfer01 said:

Going by the reading below I have used 16 units since the same time yesterday.

That's a lot.

Have you worked out how you used 1447 units between 21 Aug and 5 Sep?

Thanks.  Between those two dates we used 167 units.  Currently since about 5 days ago we have the heating on and it is air sourced heating.  Since 05/05/2020 and 29/09/2020 132 days we have used 1861 units or about 14 units a day.

Our issue is not the consumption itself, but the supplier under reading the meter reading for our consumption by a considerable margin and ignoring customer readings.  Also not sure why the meter is giving tow different readings between using buttons 6 and 9 with the button 9 being the correct one for the meter reading.

Talldave

Surfer01 said:

My reading 21st Aug 25586.  Their reading 23rd Aug 26684.  My reading 5th Sept 27033....

I'm confused,  your figures don't give 167?