Lloyds Bank £100 switching offer ends 9 Nov 2020

downshifted

colsten said:

downshifted said:

Perhaps there is something wrong with your reading ability. Or maybe your ego since you find it necessary to give ill informed comments and advice. 

Pardon? Where on the Lloyds website does it say joint accounts cannot be switched online? Happy to read it if you point me at it.

You have two options when you are looking to apply to open a joint account:

• One of you can get the process started by opening an account online. You will both then need to go into branch to make it a joint account.
• Both of you can open your joint account from start to finish at one of our branches.

It goes on to say phone this number and we will make an appointment for you. After a long and frustrating call yesterday that concluded with a recorded message telling me they could not deal with my query at this time I eventually spoke to a real live person today who told me that contrary to the website details they are not making appointments now because of Covid. So the website must have been wrong for about 6 months. The rep was pleasant and helpful and said she would point this out.

downshifted

Zanderman said:

An update - and a tip - on my attempts to open a new Club account (not offered to me online or in-app as an option despite only having a joint one - see previous posts!):

I resorted to opening a new Classic with a view to upgrading to Club - but upgrading is also not an option online, which tells me to go to branch.  In-app chat though assures me it can be done on the phone.

The phone line always cuts off - infuriatingly AFTER stating what I want ('I want to upgrade my account'), AFTER entering account and sortcode, and AFTER entering characters from my (telephone banking) password.  Every time, after that sequence, the recorded message says 'sorry. we can't take your call today' and cuts off the call.  Really poor practice - if they're that short of phone lines/staff they could say BEFORE all that!

So I tried a new strategy - when it asked what I want I told it how cross I was that I kept being hung up on, and didn't mention wanting to upgrade my account.  And, Presto! After Account number, Sortcode and Password characters  I find a human on the line saying they understand I want to make a complaint!  Which wasn't quite what I said - but I had clearly it triggered a different sequence - and I was treated as more important than someone who merely 'wanted to upgrade my account'.

Complaints put me through to the right people - and, after 20 tedious minutes of reading club account T&C aloud to me, I have a promise the account will be upgraded within a day or two and I can then switch into it.

So, if you're in this position, grumble a bit when the system asks you what you want!

I too found their automated call system frustrating and unhelpful, I too was cut off after all the preliminaries. I volunteered for an after call survey, but sadly and unsurprisingly I didn’t get a call 

quirkydeptless

Switch started on the 14th, incentive received Today on the 17th

abz88

Lloyds seem to be paying out very quickly. I got a text message saying my switch will complete on the 18th September (tomorrow) but I had the switch reward paid into my account on the 15th!

colsten

downshifted said:

colsten said:

downshifted said:

Perhaps there is something wrong with your reading ability. Or maybe your ego since you find it necessary to give ill informed comments and advice. 

Pardon? Where on the Lloyds website does it say joint accounts cannot be switched online? Happy to read it if you point me at it.

You have two options when you are looking to apply to open a joint account:

• One of you can get the process started by opening an account online. You will both then need to go into branch to make it a joint account.
• Both of you can open your joint account from start to finish at one of our branches.

It goes on to say phone this number and we will make an appointment for you. After a long and frustrating call yesterday that concluded with a recorded message telling me they could not deal with my query at this time I eventually spoke to a real live person today who told me that contrary to the website details they are not making appointments now because of Covid. So the website must have been wrong for about 6 months. The rep was pleasant and helpful and said she would point this out.

You are talking about applying for a joint account.

I was talking about switching into an existing joint account.

Two entirely separate processes. I completely agree with you that applications for joint Lloyds accounts require Branch visits - they always have. I apologise if I have wrongly assumed you had an existing account to switch into.

As I have commented elsewhere to someone who cannot open a joint Lloyds account due to lack of appointments: why not open two sole accounts, and switch two sole accounts (possibly 'donor' accounts) into them? 

Eco_Miser

I want to switch a disused Santander account, but the debit card expired in 2014 (still got it, so if the card number would still be valid for switching purposes, I'd be set to go).

Does this mean I'll have to contact Santander and get a new card sent, just to be switched, or might there be a different way?

Doc_N

Eco_Miser said:

I want to switch a disused Santander account, but the debit card expired in 2014 (still got it, so if the card number would still be valid for switching purposes, I'd be set to go).

Does this mean I'll have to contact Santander and get a new card sent, just to be switched, or might there be a different way?

It’s possible the old number’s unchanged, in which case it will go through, but if it has changed it will be rejected.  Safest option to get a new card.

AlwaysLearnin

Eco_Miser said:

I want to switch a disused Santander account, but the debit card expired in 2014 (still got it, so if the card number would still be valid for switching purposes, I'd be set to go).

Does this mean I'll have to contact Santander and get a new card sent, just to be switched, or might there be a different way?

I seem to remember that there was a "What if I haven't got a debit card" (or similar wording) hyperlink on the switching form

51col

Its a nightmare can't get through to anyone and branches aren't open  for appointments 

downshifted

colsten said:

downshifted said:

colsten said:

downshifted said:

Perhaps there is something wrong with your reading ability. Or maybe your ego since you find it necessary to give ill informed comments and advice. 

Pardon? Where on the Lloyds website does it say joint accounts cannot be switched online? Happy to read it if you point me at it.

You have two options when you are looking to apply to open a joint account:

• One of you can get the process started by opening an account online. You will both then need to go into branch to make it a joint account.
• Both of you can open your joint account from start to finish at one of our branches.

It goes on to say phone this number and we will make an appointment for you. After a long and frustrating call yesterday that concluded with a recorded message telling me they could not deal with my query at this time I eventually spoke to a real live person today who told me that contrary to the website details they are not making appointments now because of Covid. So the website must have been wrong for about 6 months. The rep was pleasant and helpful and said she would point this out.

You are talking about applying for a joint account.

I was talking about switching into an existing joint account.

Two entirely separate processes. I completely agree with you that applications for joint Lloyds accounts require Branch visits - they always have. I apologise if I have wrongly assumed you had an existing account to switch into.

As I have commented elsewhere to someone who cannot open a joint Lloyds account due to lack of appointments: why not open two sole accounts, and switch two sole accounts (possibly 'donor' accounts) into them? 

I’m not actually. You can only switch a joint account in person since it needs consent of 2 people. 

I’m done here