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Time to Face The Music
Comments
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I'm terrible at forgetting to read my meters. I agree why can't they just have one set smart meter. I think the newer ones are supposed to be compatible with most companies. I can't help but feel it's to try and discourage people to switch.*Dad loan - £5300 - £7200
*Virgin Credit Card - £3552.50 - £0
*Natwest - £1828.35 -£0.00
Barclaycard - £2315.25 - £0.00
Creation Finance - £960.32 £840
*Total debt - £8040/£11641.17*
Savings
*Savings Buffer - £100/£1500
*Emergency Fund - £1500/£1500
New diary- https://forums.moneysavingexpert.com/discussion/6474943/the-three-cs-coffee-clothes-credit-cards/1 -
Still no news on the van.
What is even more annoying is that no one has even rung us up or made any contact to let us know what if any progress has been made nor to offer any sort of apology.
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That’s really bad customer service.I get knocked down but I get up again (Chumbawamba, Tubthumping)1
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Thats shocking I bet you are really fed up I would let them know how you feel and will be leaving a review on there site1
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I sent a very sternly worded email this afternoon and low and behold got an instant response from the general manager.
Not the response we want but at least it was a response. He now reckons Thursday but we are not holding out any hope for that either. We don't trust a word they say.2 -
How annoying that the van cannot be collected until next week now. To be honest at the moment we are finding bad customer service is the norm. My tax rebate is now weeks overdue and a porch we ordered at the end of last year is still not ready to be installed even though that is a month overdue and no contact from either. Small local companies seem to be better unless supply chains have broken down. Covid seems to be the stock excuse for everything which annoys me. They have had a year to get a system sorted for things.I’m a Forum Ambassador and I support the Forum Team on the Debt free Wannabe, Budgeting and Banking and Savings and Investment boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
The 365 Day 1p Challenge 2025 #1 £667.95/£301.35
Save £12k in 2025 #1 £12000/£80001 -
Customer service these days these days is getting dire.
That is as bad as my wee car experience..I am a Forum Ambassador and I support the Forum Team on Mortgage Free Wannabe & Local Money Saving Scotland & Disability Money Matters. If you need any help on those boards, do let me know.Please note that Ambassadors are not moderators. Any post you spot in breach of the Forum Rules should be reported via the report button , or by emailing forumteam@moneysavingexpert.com. All views are my own & not the official line of Money Saving Expert.
Lou~ Debt free Wanabe No 55 DF 03/14.**Credit card debt free 30/06/10~** MFW. Finally mortgage free O2/ 2021****
"A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
***Fall down seven times,stand up eight*** ~~Japanese proverb. ***Keep plodding*** Out of debt, out of danger. ***Be the difference.***
One debt remaining. Home improvement loan.1 -
If it were not for the fact it has taken so long to find the van we would have asked for our money back and found another. Unfortunately they are like hens teeth at the minute 🤔beanielou said:Customer service these days these days is getting dire.
That is as bad as my wee car experience..4 -
They know the vans are hard to come by right now, no doubt that’s why they’re not making an effort. Covid and Brexit are very convenient excuses for poor service at the moment. Hopefully this time next week you’ll be in possession of your van.I get knocked down but I get up again (Chumbawamba, Tubthumping)3
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I am sick to death of any complaint that I make being blamed on Covid. You must be so disappointed.
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