Tsb Bank wants proof of address and photo id

missile

TSB do not make it easy to contact them. I found this e mail address and got the following response 

$TSB Help <TSBHelp@tsb.co.uk>

Sun 16/08/2020 00:58

To: You

Thank you for submitting your query, we will be in touch shortly.

TSB Bank plc. Registered Office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH.

gsmh

darkovo said:

Will do, thanks wise one.

Lol! There's more than a few of them on here! The number of posts is often in direct proportion to the size of their ego.

stclair

I’ve had this letter aswell 👍

RG2015

dunstonh said:

 It doesn't really explain why 

Standard anti-money laundering check.  One for ID and one for address.

and family members also with tsb haven't had the same. 

Maybe TSB have records from when they were originally done or they passed a routine electronic check -and you didnt.

 It seems odd as my account was opened 23 years ago and my husbands 35 years ago so they're not new accounts.

So, they probably cannot locate the information and in your husbands case, they may not have even asked.

Why all of a sudden are they asking for proof of address? 

We could list dozens of reasons as to why they cant find the information but it will be due to AML checking.

I have had my account with NatWest for 47 years and have never been asked for any ID. Are NatWest not complying with KYC requirements or are they using a different method to TSB?

I believe the latter as I have eight other current accounts and only TSB have asked for ID.

funkycredit

missile said:

TSB do not make it easy to contact them. I found this e mail address and got the following response 

$TSB Help <TSBHelp@tsb.co.uk>

Sun 16/08/2020 00:58

To: You

Thank you for submitting your query, we will be in touch shortly.

TSB Bank plc. Registered Office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH.

CustomerRelations@tsb.co.uk Works  

dunstonh

The electronic ID check software comes in many forms and costs.  There are some that will allow the user to input DL or Passport numbers and confirm the details match the issuer.       However, there are some that do not do this.
If you input a person's details using a range of different ones, you will often get different outcomes or false positives as there is not one database but many.
On top of that, the requirements on a firm will differ because of scale, risk and compliance failures.   A firm that has had issues identified under an FCA review will normally have to jump through more hoops for a number of years than a firm with a clean record.
AML checks are not rules but guidelines and they are open to interpretation (until you get fined for doing it wrong).   So, firms will have a different view on what is or isn't acceptable as a business risk.

AML checks are not a one off event.  They need to be kept under review.   TSB was demerged from Lloyds and it is quite possible that TSB do not have the AML information on file for many people but it is still with Lloyds.  A firm cannot rely on the checks of a third party company and has to be sure for itself that the checks have been carried out.    So, this could well be an exercise to ensure they have the records of check.   We do know from other posters that TSB did carry out a widespread electronic ID check in 2019.   So, this could be the natural next step for those that did not pass.

I have had my account with NatWest for 47 years and have never been asked for any ID. Are NatWest not complying with KYC requirements or are they using a different method to TSB?

TSB is a new bank (Despite the name being old) and has inherited records and information that may not be at its level of corporate governance.    A fine in the tens of millions or even towards the billions could arrive at a bank for failing to evidence what it does and has done in respect of AML checks for its client bank.

RG2015

Thanks you @dunstonh for your very informative post. This is an excellent explanation of the actions of TSB.

Rather than the constant vilification they receive, I believe that they should be applauded.

Ballard

It's also worth remembering that banks don't ask for this information on a whim. KYC is a massive expense to them and if they could get away without doing it they would. The whole point of it is to help in the fight against crime so although it can be a bit awkward to comply with your bank's request it is driven by the need to target criminals.

If anyone feels that supplying details to a bank is too onerous then move to another where you feel the requirements are easier to deal with (whilst acknowledging that further information can be requested at any time)

crumpet_man

funkycredit said:

You can do the ID check online. Login via the mobile app and then at the bottom you see the product icons. Swipe to the far right and select the ID Check icon. You then follow on-screen prompts. 

I tired this and it asks for "the reference number we have emailed you" and will not proceed without a valid reference.  I can see no reference on my letter.

born_again

Banks have to run through this all the time.
Failure to comply will see, as far as we go. ATM limit reduced to £50 and some online features stopped. Failure after a given period can see accounts suspended to prompt people to act. Complaining gets you no where. As FOS will back the banks as it is a procedure that has to be done.
While it seems daft to many. As staff, many had to provide this very info to prove their identity. Despite some having worked there for over 20 years.