Does anyone understand the number porting of landlines?

Chino

Roger.Wilco said:

"Fibre" services in the UK - are a misnomer and are just a marketing thing...  What is typically called "Fibre Internet" in the UK is actually FTTC.

Except when it's FTTP.

ColinD1

Latest from Vodafone
The reason given to me is (as far as I can understand it is):

TalkTalk have seized the number and so preventing subscribers to their network calling me

The Openreach engineer is going to do something at the cabinet on Monday then come to the house

Vodafone will call on Wednesday to check it has worked

I was unable to speak with anyone who can convince me this is going to work, but at least is action of sorts.
Thanks for all your help, not convinced this will work, but I am at the mercy of my supplier. I will ensure the Openreach engineer explains it to me as far as possible and allows me to request a call back from one of the problem numbers.
Wish me luck

ColinD1

Openreach engineer arrived checked line, no problem with line. Switched equipment Vodafone to Vodafone at local exchange/MDF no change. Talked to Openreach Porting. Some anomaly but no difference in calls from one of my test cases. Escalation within Openreach. 

Roger.Wilco

ColinD1 said:

Openreach engineer arrived checked line, no problem with line.

To be expected - if your getting any phone calls or broadband Internet the line is fine.

... Some anomaly but no difference in calls from one of my test cases. ...

Escalation within Openreach. 

Anomaly?

ColinD1

I think the Openreach porting team spotted something wrong with the original port, tried to do something about it, but it hasn't fixed the problem.

Roger.Wilco

Vodafone will call on Wednesday to check it has worked

Any update from Vodafone today?

ColinD1

Nothing of significance. Gone to another body with a response promised in 24/48 hours. They should be phoning back on Saturday.
Tried to pump the complaints handler for information about who did their routing. I think this was beyond his script/knowledge. He seemed to treat BT and Openreach as one body that did everything for them on the voice side, but I would not place any reliance on that.

Roger.Wilco

ColinD1 said:

Nothing of significance. Gone to another body with a response promised in 24/48 hours. They should be phoning back on Saturday.

Working Saturday...   that is one for the books. 

I can feel your pain - as this seems to be wheels spinning on ice - but only to look like something is being done.

Tried to pump the complaints handler for information about who did their routing. I think this was beyond his script/knowledge. He seemed to treat BT and Openreach as one body that did everything for them on the voice side, but I would not place any reliance on that.

Complaints handler?  TalkTalk / Vodafone / Openreach?

In a large organization - 1st line call center complaints handlers won't know...

• Openreach don't do any voice switching/routing - they just deal with interconnections and DSLAMs/MSANs etc...
• TalkTalk (at least use to) do their own voice switching/routing
• Vodafone definitely do their own voice switching/routing
  

Although, BT and Openreach are (suppose) to be separate legal and corporate entities - Openreach was sliced from BT and reports to BT senior management so the two have a lot in common and everyone knows everyone else on both sides of the fence.  It is something that Ofcom & Parliament have been getting upset about for a while - threatening to force a division but has yet to demand it. 

https://researchbriefings.files.parliament.uk/documents/CBP-7888/CBP-7888.pdf

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/open-cases/cw_01206

Lets see what the outcome is on Saturday.

ColinD1

Complaints handler?  TalkTalk / Vodafone / Openreach?

 Vodafone director 's level complaints handler (supposedly their top level). I have spoken to several on the team, but not strongly technical and they talk to different teams including those in Openreach. They actually listen and mostly phone back to the right phone when they promise. Phoning in works OK most of the time, also email portal appears to work. It has been a rocky road to get this stage and I have always phoned back the day after if they had not contacted me at the lower levels. I would avoid their voice recognition phone system at all costs.
They seem to be trying to solve the problem.I

TalkTalk CEO team may have some people who try to sort things out, but others refuse to admit problems exist and do not ask me about the veracity and competence of their ADR team.

Roger.Wilco

ColinD1 said:

...
They seem to be trying to solve the problem.I
...

@ColinD1 any news from the coalface this week?