Car purchased has 5100+ more miles than advertised at delivery - offered cash back per mile - rate?

chrisgeorge72

Hello all,
I hope that someone can help me.
I recently purchased a car online and had the finance set up etc via email and phone. The car I purchased was advertised as having 12939 miles on the clock (about average for its age) and this was the mileage on all of the documentation too.
However when I received the car it had a mileage of 18125 on the clock which is clearly over 5000+ over the agreed deal.
This was due to one of the dealership staff using the car as their company car for the last few months.
The car dealership has offered to give me £300 cash back for the "oversight" and they have worked it out at an "Industry standard rate per mile" for miles on the car that are over what was advertised.
Could someone who may know give me an idea what this Pence per mile rate maybe so I can check if this is a fair reflection of the offset in value / mileage on the car.
A cursory look at adverts and valuation websites say that this amount of miles on the same model of car would reduce the price by £400 - £500.
Any help or advice would be most welcome.
thanks
Chris

Mercdriver

Car ad prices aren't necessarily the price paid, so that's a pretty poor price guide.  Personally I don't think they are wide of the mark.  Valuation sites aren't necessarily reliable either.  What Car one for example is quite often optimistic.

DoaM

They're offering you 5.8p per mile. Allegedly the mileage charge varies from 3p to 30p per mile depending on finance provider but a quick search suggests that very few have mileage charges <6p per mile and most are much higher (depending on vehicle brand, and also the amount of mileage over as a percentage of the contract mileage ... more miles can lead to higher per-mile charges ... your car has 40% mileage overage).

IMHO I would push for £500 and settle for £400.

Biggus_Dickus

£300 is derisory imo. The cheapskates are trying to have you over.

It was their advertised mileage that led you to buy the car initially. You purchased it in good faith believing that the mileage was 12k.

I don’t know what car model it is but at 12k miles your tyres will probably (??) have reasonable amounts of tread left.

At 18k mile both front & rear tyres will possibly/probably need changing soon’ish.

Tell them you want 4 new (original spec) tyres  + £500...minimum!

 

 

 

neilmcl

DoaM said:

They're offering you 5.8p per mile. Allegedly the mileage charge varies from 3p to 30p per mile depending on finance provider but a quick search suggests that very few have mileage charges <6p per mile and most are much higher (depending on vehicle brand, and also the amount of mileage over as a percentage of the contract mileage ... more miles can lead to higher per-mile charges ... your car has 40% mileage overage).

IMHO I would push for £500 and settle for £400.

I would push for much more that that. All they're offering is a small rate equivalent to an excess mileage rate, it takes no account of the loss of value or depreciation of the car. I would be pushing for at least a grand off, in fact with this sort of mileage discrepancy I'd probably just hand the car back and go elsewhere.

AdrianC

Biggus_Dickus said:

£300 is derisory imo. The cheapskates are trying to have you over.

It was their advertised mileage that led you to buy the car initially. You purchased it in good faith believing that the mileage was 12k.

I don’t know what car model it is but at 12k miles your tyres will probably (??) have reasonable amounts of tread left.

At 18k mile both front & rear tyres will possibly/probably need changing soon’ish.

Tell them you want 4 new (original spec) tyres  + £500...minimum!

Don't be ridiculous.

Even if the tyres did only last 18k, you'd only be entitled to a third of the price, since you were expecting them to be 2/3 worn after 12k.

The value is £4-500 lower than expected. Since the vendor has offered £300, they are at an impasse over £1-200. I'm with the "Ask for £500, settle for £400" theory.

Quite why the OP didn't view the vehicle pre-purchase, or reject it immediately under DSR, is another question.

k3lvc

Depends how much you want the car - is it special enough that you're going to buy it anyway or can you afford to call their bluff and say you'll return it then try to find another one ? 

chrisgeorge72

Hello all,
Thank you all for the comments and that is what I thought too but could not find any set "Industry standard rates" online myself.
For more info the car is a Nissan Qashqai Tekna 19 plate and is in tip top brand new looking condition overall and has only been used by the dealership which has stacked the above average miles on in recent months.
Your help is very much appreciated.
thanks
chris

DoaM

neilmcl said:

DoaM said:

They're offering you 5.8p per mile. Allegedly the mileage charge varies from 3p to 30p per mile depending on finance provider but a quick search suggests that very few have mileage charges <6p per mile and most are much higher (depending on vehicle brand, and also the amount of mileage over as a percentage of the contract mileage ... more miles can lead to higher per-mile charges ... your car has 40% mileage overage).

IMHO I would push for £500 and settle for £400.

I would push for much more that that. All they're offering is a small rate equivalent to an excess mileage rate, it takes no account of the loss of value or depreciation of the car. I would be pushing for at least a grand off, in fact with this sort of mileage discrepancy I'd probably just hand the car back and go elsewhere.

The OP has already made (cursory) searches and found a £400 to £500 discrepancy based on the additional mileage. As such pushing for £1000 may be unreasonable.

BUT ... what is the service interval for this model? Has it had the first service within the time/miles required per the schedule? If not then that possibly changes things.

Laurence_Harvey

AdrianC said:

Biggus_Dickus said:

£300 is derisory imo. The cheapskates are trying to have you over.

It was their advertised mileage that led you to buy the car initially. You purchased it in good faith believing that the mileage was 12k.

I don’t know what car model it is but at 12k miles your tyres will probably (??) have reasonable amounts of tread left.

At 18k mile both front & rear tyres will possibly/probably need changing soon’ish.

Tell them you want 4 new (original spec) tyres  + £500...minimum!

Don't be ridiculous.

Even if the tyres did only last 18k, you'd only be entitled to a third of the price, since you were expecting them to be 2/3 worn after 12k.

The value is £4-500 lower than expected. Since the vendor has offered £300, they are at an impasse over £1-200. I'm with the "Ask for £500, settle for £400" theory.

Quite why the OP didn't view the vehicle pre-purchase, or reject it immediately under DSR, is another question.

Are you always so abrasive?______I think that poster makes a valid point.

You have unilaterally decided what the OP is ‘entitled’ to___but what the OP can or can’t expect by way of compensation, for want of a better word, is moot and up for discussion.

You sound like you’d be far more charitable than I would be towards a car-dealer that is quite clearly attempting to chisel the OP.

JJ_Egan

Dealers  ex demo car ??

If so usually serviced and faults fixed as being used .

Reads to me as miss advertised as opposed to lols chiselling you .

OP are you willing to give the car back  or settle for £300/ £500 .