Car purchased has 5100+ more miles than advertised at delivery - offered cash back per mile - rate?

Jonesya

Grumpy_chap said:

AdrianC said:

Grumpy_chap said:

Just used an online lease company to get a quote for a Nissan Qashqui Tekna and the excess mileage number is 14.4 pence per mile.
The OP could do the same using Nissan finance and whatever pence per mile figure that give would be a fair ask.

I linked earlier to Nissan's own personal PCP page. 8p/mile.

Thanks Adrian, I missed that.  I also found the Nissan online system harder to use.
Definitely, the 8 pence / mile seems a fair level of compensation for "over-mileage" and not that far off the original sum offered by the dealer.

I'm not sure that is a fair level because that 8p/mile represents the depreciation in the long-term value of the car that the person pays when they return the car, costs like servicing the vehicle fall on the owner and are on top of this. In this case the dealer are paying the depreciation but may not be paying the servicing cost part.

OP - check what the service interval is on the car and when a service is next due, some of the Nissans need servicing at 18,000 miles, check !

AdrianC

chrisgeorge72 said:

Many thanks for all of y our useful comments and help on this.
I went back to the dealer stating the 40% overage on the miles, standard rates and the depreciation on the car etc.
They came back and offered me £520 for the miles over and I have accepted that.
Your advice was greatly appreciated.

An excellent result - and well done to the supplier for being so reasonable, so quickly.

Thanks to you for coming back, too. Too few posters update us.

Laurence_Harvey

AdrianC said:

chrisgeorge72 said:

Many thanks for all of y our useful comments and help on this.
I went back to the dealer stating the 40% overage on the miles, standard rates and the depreciation on the car etc.
They came back and offered me £520 for the miles over and I have accepted that.
Your advice was greatly appreciated.

An excellent result - and well done to the supplier for being so reasonable, so quickly.

Thanks to you for coming back, too. Too few posters update us.

It’s just a pity the dealer wasn’t reasonable from the get-go. They could have saved the OP from what was, presumably, quite a stressful episode. 

When it comes to car-dealers I don’t have a very forgiving nature, I’m afraid.

OP seems happy enough though and that’s what counts___“ all’s well that ends well “ as they say.

 

AdrianC

Laurence_Harvey said:

It’s just a pity the dealer wasn’t reasonable from the get-go. They could have saved the OP from what was, presumably, quite a stressful episode. 

Monday 10am - OP posts describing original offer.
Tuesday 7pm - OP posts describing 75% increased offer.

Mercdriver

Laurence_Harvey said:

AdrianC said:

chrisgeorge72 said:

Many thanks for all of y our useful comments and help on this.
I went back to the dealer stating the 40% overage on the miles, standard rates and the depreciation on the car etc.
They came back and offered me £520 for the miles over and I have accepted that.
Your advice was greatly appreciated.

An excellent result - and well done to the supplier for being so reasonable, so quickly.

Thanks to you for coming back, too. Too few posters update us.

It’s just a pity the dealer wasn’t reasonable from the get-go. They could have saved the OP from what was, presumably, quite a stressful episode. 

When it comes to car-dealers I don’t have a very forgiving nature, I’m afraid.

OP seems happy enough though and that’s what counts___“ all’s well that ends well “ as they say.

 

Do you routinely offer full asking price for a car or do you chance your arm to get it cheaper?  

photome

chrisgeorge72 said:

Hello all,
Many thanks for all of y our useful comments and help on this.
I went back to the dealer stating the 40% overage on the miles, standard rates and the depreciation on the car etc.
They came back and offered me £520 for the miles over and I have accepted that.
Your advice was greatly appreciated.
thanks
chris

good result , maybe you could name the dealer for doing the right thing 

Laurence_Harvey

photome said:

chrisgeorge72 said:

Hello all,
Many thanks for all of y our useful comments and help on this.
I went back to the dealer stating the 40% overage on the miles, standard rates and the depreciation on the car etc.
They came back and offered me £520 for the miles over and I have accepted that.
Your advice was greatly appreciated.
thanks
chris

good result , maybe you could name the dealer for doing the right thing 

...eventually. 

Laurence_Harvey

Mercdriver said:

Laurence_Harvey said:

AdrianC said:

chrisgeorge72 said:

Many thanks for all of y our useful comments and help on this.
I went back to the dealer stating the 40% overage on the miles, standard rates and the depreciation on the car etc.
They came back and offered me £520 for the miles over and I have accepted that.
Your advice was greatly appreciated.

An excellent result - and well done to the supplier for being so reasonable, so quickly.

Thanks to you for coming back, too. Too few posters update us.

It’s just a pity the dealer wasn’t reasonable from the get-go. They could have saved the OP from what was, presumably, quite a stressful episode. 

When it comes to car-dealers I don’t have a very forgiving nature, I’m afraid.

OP seems happy enough though and that’s what counts___“ all’s well that ends well “ as they say.

 

Do you routinely offer full asking price for a car or do you chance your arm to get it cheaper?  

A bit of a left-field question but I’ll answer it anyway.

I’ve bought and sold 7 cars since 2012. Some  were sold for the asking price, some sold for less; ditto the buying price. Used cars sales have always had an element of barter.

However, this thread isn’t about the circa.£20k that the OP paid for the Nissan Qashqai; it’s been solely concerned with the dealers interaction with the OP after the sale had taken place, not the actual sale itself.

 

born_again

What is odd.
Is that we take it the car was bought pre lock down and picked up after lock down.
So 5K usage in approx 3 months, when most car sales were closed, so staff either working from hone or furloughed. With no excuse to rack up that sort of miles.

photome

Laurence_Harvey said:

photome said:

chrisgeorge72 said:

Hello all,
Many thanks for all of y our useful comments and help on this.
I went back to the dealer stating the 40% overage on the miles, standard rates and the depreciation on the car etc.
They came back and offered me £520 for the miles over and I have accepted that.
Your advice was greatly appreciated.
thanks
chris

good result , maybe you could name the dealer for doing the right thing 

...eventually. 

I nearly added ..eventually.. but thought that you would do it for me.

But yes they sorted it within a day of being told of the mistake, everyone makes them. In my book that deserves praise.
There are many horror stories on here were car buyers are left high and dry
PS
I think most car dealers/sales are sharks