Student loans and pensions

sarahb7538

Thank you so much for this thread. I will be emailing wonga and quick quid tomorrow as I was desperate a few years ago and must have borrowed thousands off them. I rolled loans over, borrowed from one to pay the other it was dreadful. This was all happening while I was on a DMP and just prior to starting my DMP. Luckily I managed to get a credit union loaned which got me out of the spiral.

I notice that some of you managed to get the information removed from your credit files if the claim was agreed. Is there anything specifically I need to state for this to happen(potentially?) x

jackster123

dayzee wrote: »

Just had a response from Wonga 1 day before my 8weeks was up stating they were busy and would try to respond in the next 8 weeks. Should I wait, or claim with the FOC?

Its entirely up to you, but I would be escalating at this point. There seems to be a pattern at the moment of taking 8 weeks, requesting a further 8 weeks and then rejecting the complaint, or making an unacceptable offer. Then you send it the FOS, and wait all over again.

Id be sending it to them now to save yourself the wait. 8 weeks is plenty of time, if they cant investigate in 2 months, they deserve the fine from the fos!

Sarahb- You can request that the loans be removed at the beginning of your complaint, or when you send it to the FOS further down the line. It doesnt really make much difference. If its agreed that your loans were unaffordable and leant irresponsibly, they should never have existed, so all mention of them should be removed as part of your redress.

Good luck with it!

Delete33

dayzee, complain to the FOS, if Wonga get back to you before the FOS just drop the complaint if you are happy with the outcome.:cool:

Delete33

Hi sahrab, the FOS ask the PDL to do this in any case, you can stress how important this is to you though in your complaint.:cool:

SophieLoui23

Can someone please give me some advice?

I complained to Wonga about a week ago and have since received a letter (not dated) informing me that I am due a refund of £26.81. The reason they have given is:
"Your balance was miscalculated due to errors in our system. You will be refunded any interest and fees charged as a result of the account balance miscalculation, plus compensatory interest."

It appears that this letter is entirely separate to my complaint claim. However, they have asked me to contact them to provide my bank details so that they can refund me this money. This shouldn't affect my complaint claim in any way if I request this refund, should it?

Another thing - Quick Quid have sent me their questionnaire to fill out, after I submitted my complaint. Do I need complete this (seems like a bit of a pain!) or can I just leave it and they will still have to get back to me in 8 weeks from my complaint date? Will this go against me if it goes to the Ombudsman or can I simply reply to them stating that they should have all of this information on file, and that if they were responsible in their lending to me, they would have checked all of this information at the time of me taking out a loan?

Thanks for your help!

SophieLoui23

SophieLoui23 wrote: »

Can someone please give me some advice?

I complained to Wonga about a week ago and have since received a letter (not dated) informing me that I am due a refund of £26.81. The reason they have given is:
"Your balance was miscalculated due to errors in our system. You will be refunded any interest and fees charged as a result of the account balance miscalculation, plus compensatory interest."

It appears that this letter is entirely separate to my complaint claim. However, they have asked me to contact them to provide my bank details so that they can refund me this money. This shouldn't affect my complaint claim in any way if I request this refund, should it?

Another thing - Quick Quid have sent me their questionnaire to fill out, after I submitted my complaint. Do I need complete this (seems like a bit of a pain!) or can I just leave it and they will still have to get back to me in 8 weeks from my complaint date? Will this go against me if it goes to the Ombudsman or can I simply reply to them stating that they should have all of this information on file, and that if they were responsible in their lending to me, they would have checked all of this information at the time of me taking out a loan?

Thanks for your help!

This is the questionnaire they Quick Quid have sent:

Questionnaire
1) What was your income per paycheque at the time of your loan(s)?

2) What were your monthly expenses as of the time of your loan(s)?
(please include mortgage/rent, travel, utilities, payments of other credit commitments, food, and other expenses as separate items)

3) Recently, we have seen an increased number of complaints where the complainant has obtained a template from a website or blog. Did you use a website template? If so, can you please provide the name of the website?

4) Did you tell us that you were experiencing financial hardship? If so, when did you tell us of your financial difficulty?

5) Please provide a copy of a bank statement from the time of your loan(s).

6) Please provide a copy of a payslip from roughly the time of your loan(s).

jackster123

Hi Soph,

The refund from Wonga is automatic, and wont affect the result of any complaint you raise with them.

They are pretending to be nice guys and refund incorrect amounts, but the cold hard reality is that they are not refunding anything that they havent been forced to refund by the FCA. You can still go ahead with a complaint, this refund wont change that.

The QQ questionaire is standard too. They do it purely to put you off carrying on with a complaint. Its designed so that you feel there is no point in carrying on because you dont have all of the required info, so just let the matter drop, or so that when they come back with a derisory offer of about 10% of the value of your claim, you think they have investigated thoroughly and accept their offer.

I wouldnt send them any of the info they ask for but I would prepare it all ready for the FOS further down the line. The FOS will definately ask you for a credit report, and will almost certainly ask for bank statements, so you should start to prepare these now.

I would reply suggesting that as a responsible lender, they have all of this information on file from the time you applied for your loans. If they didnt ask for a bank statement or payslip, how could they have possibly done any affordability checks?

As far as using a template goes- this is none of their business, and they should be looking at your complaint as an individual complaint. Whether you used a template, or where it came from is irrelevant.

If you wish to provide bank statements and payslips, I would strongly suggest putting todays date prominently on them. I would not be at all surprised if these were used against you further down the line, as evidence for the FOS that they did infact conduct affordability checks. There is nothing to stop them from pretending that they have had your bank statement since the time of the original loan, and claiming that they did all the required checks at the time!

Good luck with the process, everyone will be rooting for you

sacha28

Hello, me again

So I appointed a company (Money Management Service) to deal with my complaint (please don't judge me I have reasons, as outlined in previous posts) and they called me on Friday. Wonga made contact on 10th June stating they will need at least another 6 weeks, due to the volume of complaints they are dealing with (and the complexity of my complaint). I enquired whether they would be taking the complaint to FOS, as it would take them over the 8 weeks, and she said there was no point as that would then mean that there is no time limit in which they need to get it sorted. She then said FOS involvement means it could take up to 12 months for the complaint to be sorted :eek:

Please tell me if she is talking proverbial?? As they stand to make money out of me then I will be telling them how I want it dealt with, it that means FOS involvment then so be it. At the same time, though, that email was sent nearly 2 weeks ago so should I just sit it out until the end of the 6 weeks and THEN get FOS involved??

Sorry if this is a really stupid question

debtfree2016x

Every complaint unresolved should be esculated to the FOS after 8 weeks as they have the power to force the PDL companies to pay up if they uphold your complaint.

I made my complaint to the PDL companies towards the end of Jan, after 8 weeks they rejected my complaint, The adju' upheld my complaint QQ didnt agree so now its with an ombudsmen. So the process is very long but hopefully worth it.
Just knowing these vultures will have been charged a fee because of my complaint makes it worth while

jackster123

sacha28 wrote: »

Hello, me again

So I appointed a company (Money Management Service) to deal with my complaint (please don't judge me I have reasons, as outlined in previous posts) and they called me on Friday. Wonga made contact on 10th June stating they will need at least another 6 weeks, due to the volume of complaints they are dealing with (and the complexity of my complaint). I enquired whether they would be taking the complaint to FOS, as it would take them over the 8 weeks, and she said there was no point as that would then mean that there is no time limit in which they need to get it sorted. She then said FOS involvement means it could take up to 12 months for the complaint to be sorted :eek:

Please tell me if she is talking proverbial?? As they stand to make money out of me then I will be telling them how I want it dealt with, it that means FOS involvment then so be it. At the same time, though, that email was sent nearly 2 weeks ago so should I just sit it out until the end of the 6 weeks and THEN get FOS involved??

Sorry if this is a really stupid question

It can take up to 12 months, but it rarely happens. This is more for PPI claims and the like. I would never have allowed the extra 6 weeks though, which just emphasises why you shouldnt use these companies. They might have 100 cases each to deal with, so your case just isnt that important to them. You can usually do a better job of it yourself.

The likelyhood is that you will get an offer within the 6 weeks, whether its an offer you're happy with is a different story. Bear in mind that the company will be taking about 30% of what ever is offered...