Platform Mortgage

rdunn_

rdunn_ said:

Geek_ said:

Been following this post for updates for the last couple of weeks and thought I’d share the update we had from out MA yesterday:

16/8 - Application and all supporting documentation submitted (we should be a fairly simple application).
26/8 - Valuation complete (assuming desktop) and application awaiting underwriter assignment.
14/9 - MA chases and has been informed Platform are still working on applications from the 11/8 so will be another two weeks realistically...

Little bit bored of waiting at the moment but thankfully everything in our chain is moving slowly so we aren’t holding anything up at the moment.

It's reassuring following everyones updates. I would love to know at what stage the application is. I don't even know if it has been to the underwriting team or has had a valuation. Hopefully my Broker responds to my email asking for an update.

L&C just called my partner ( not me even though it was me who asked for an update) who was frustrated that I asked for an update as their portal says lender assessing. This is not an update as from reading this forum Platform are able to advise on the stage of the application. She also reminded by partner for us not to chase. Honestly can't believe how poor their customer service is. In 6 weeks, we have asked for an update 3 times which is entirely reasonable.

[Deleted User]

E-mailing my adviser every other day at the moment. Platform are hideously slow. Application sent through adviser in the last week of July. 

Thursday I was told  it was being send back to the case handler, and should hear something in 48 hours which elapsed yesterday. Still heard nothing. 

E-mailed adviser yet again, she's on the case.

What is taking them so long? They haven't even done the hard search on credit yet, but according to adviser all documents sent look OK. 

aaaarrrrghhhh 

rdunn_

DeletedUser said:

E-mailing my adviser every other day at the moment. Platform are hideously slow. Application sent through adviser in the last week of July. 

Thursday I was told  it was being send back to the case handler, and should hear something in 48 hours which elapsed yesterday. Still heard nothing. 

E-mailed adviser yet again, she's on the case.

What is taking them so long? They haven't even done the hard search on credit yet, but according to adviser all documents sent look OK. 

aaaarrrrghhhh 

It's so frustrating isn't it! I understand that Covid has had an impact but I'm sure they would have been working from home so wouldn't have had much to catch up on. It's even more frustrating when lenders such as Natwest and Halifax seem to be able to provide offers within a week. Unfortunately we had no choice but to go with Platform.

[Deleted User]

rdunn_ said:

DeletedUser said:

E-mailing my adviser every other day at the moment. Platform are hideously slow. Application sent through adviser in the last week of July. 

Thursday I was told  it was being send back to the case handler, and should hear something in 48 hours which elapsed yesterday. Still heard nothing. 

E-mailed adviser yet again, she's on the case.

What is taking them so long? They haven't even done the hard search on credit yet, but according to adviser all documents sent look OK. 

aaaarrrrghhhh 

It's so frustrating isn't it! I understand that Covid has had an impact but I'm sure they would have been working from home so wouldn't have had much to catch up on. It's even more frustrating when lenders such as Natwest and Halifax seem to be able to provide offers within a week. Unfortunately we had no choice but to go with Platform.

It's incredibly frustrating! What are they waiting for exactly?! 

jamjo3108

rdunn_ said:

jamjo3108 said:

Hi all 
I’ve been folllowing all your experiences so far and has helped me become less stressed wirh the whole process. 

Our timescale is 

11/8 full alpplication went in 
3/9 application with underwriters 
9/9 - more info needed re standing orders on account. 

14/9 still with underwrites MA hopes it would be today but not heard anything yet so she will call them tomorrow. 

We did try to go with L&C but they didn’t reply to us either after giving an AIP so we went elsewhere. 

It's so stressful, I am glad I have found this forum as I have been seeing other mortgage lenders offer within a few days of the application being submitted.

Did your advisor update you with regards to the position of the application or did you do direct to Platform? I am so tempted to contact Platform directly but have read online that only the broker should contact them.

My broker has been keeping me updated with the process, she is very good and responds to emails very quickly. 

The offer didn’t come yesterday, so hoping it will come today. 

As I refresh my email 3 millions times lol 

jamjo3108

DeletedUser said:

E-mailing my adviser every other day at the moment. Platform are hideously slow. Application sent through adviser in the last week of July. 

Thursday I was told  it was being send back to the case handler, and should hear something in 48 hours which elapsed yesterday. Still heard nothing. 

E-mailed adviser yet again, she's on the case.

What is taking them so long? They haven't even done the hard search on credit yet, but according to adviser all documents sent look OK. 

aaaarrrrghhhh 

I didn’t see a hard search on equifax but I’m with check my file and it is on there only 1 credit search agency has it reported, on the day of application. 

Who are you with? 

[Deleted User]

jamjo3108 said:

DeletedUser said:

E-mailing my adviser every other day at the moment. Platform are hideously slow. Application sent through adviser in the last week of July. 

Thursday I was told  it was being send back to the case handler, and should hear something in 48 hours which elapsed yesterday. Still heard nothing. 

E-mailed adviser yet again, she's on the case.

What is taking them so long? They haven't even done the hard search on credit yet, but according to adviser all documents sent look OK. 

aaaarrrrghhhh 

I didn’t see a hard search on equifax but I’m with check my file and it is on there only 1 credit search agency has it reported, on the day of application. 

Who are you with? 

Interesting. I'm with Clearscore 

madwife260

Platform did a hard search the day my application went in. Im on experian. Nothing since.
This wait is killing me off!!!! 

[Deleted User]

I honestly don't understand why it's taking them so long? If, according to this forum, they're looking at cases in August, yet mine, submitted in July, still hasn't been approved or rejected? 

HURRY! 

elmal1997

DeletedUser said:

I honestly don't understand why it's taking them so long? If, according to this forum, they're looking at cases in August, yet mine, submitted in July, still hasn't been approved or rejected? 

HURRY! 

I am thinking the same, mine was submitted on the 8th July!!! I get there backlogged but waiting all this time with little to no updates is ridiculous. I am actually shocked to hear so many people in the same boat!