Platform Mortgage

rdunn_

Bola_B said:

rdunn_ said:

Our Broker advised us today that last week platform requested some further information and that their SLA is 21 working days to consider the additional information. Currently on working day 41. Never ending!

What sort of information are they requesting?

The previous information they asked for was our most recent pay slips, then the name of our solicitor and most recently they queried my temporary change of hours at work

Geek_

Great... We’ve just had a request for (another) letter confirming my wife is no longer furloughed, this time stating her full salary as this months playslip included a £54 (yep that is correct £54!!!) furlough payment. As she only works part time I feel like it really can’t make that much difference...but what do I know. 

nakiwala123

You all are making me very twitchy
I might call them now. We are homeless as of Wednesday next week and if the timescales are shifting backwards, I really don't fancy being stuck in a hotel that long. 

rdunn_

Bola_B said:

rdunn_ said:

Our Broker advised us today that last week platform requested some further information and that their SLA is 21 working days to consider the additional information. Currently on working day 41. Never ending!

What sort of information are they requesting?

They first requested our most recent pay slips, then the name of our solicitor and most recently the reason for my temporary change of hours ( to check that I am not on furlough which I am not).

I have just spoke with them and they have received the reason for my temp change of hours and have put an urgent chase on this to be looked at within 3 working days and should hopefully receive an offer by Thursday. I still think they will ask for more info!

[Deleted User]

working day 47.....I almost feel like putting in a complaint! 

Bola_B

rdunn_ said:

Bola_B said:

rdunn_ said:

Our Broker advised us today that last week platform requested some further information and that their SLA is 21 working days to consider the additional information. Currently on working day 41. Never ending!

What sort of information are they requesting?

They first requested our most recent pay slips, then the name of our solicitor and most recently the reason for my temporary change of hours ( to check that I am not on furlough which I am not).

I have just spoke with them and they have received the reason for my temp change of hours and have put an urgent chase on this to be looked at within 3 working days and should hopefully receive an offer by Thursday. I still think they will ask for more info!

I'll be honest,  (Those who are more experienced please correct me if I am wrong) asking for your solicitor may be a positive sign... Don't they usually send the mortgage offer to your solicitors?

rdunn_

Bola_B said:

rdunn_ said:

Bola_B said:

rdunn_ said:

Our Broker advised us today that last week platform requested some further information and that their SLA is 21 working days to consider the additional information. Currently on working day 41. Never ending!

What sort of information are they requesting?

They first requested our most recent pay slips, then the name of our solicitor and most recently the reason for my temporary change of hours ( to check that I am not on furlough which I am not).

I have just spoke with them and they have received the reason for my temp change of hours and have put an urgent chase on this to be looked at within 3 working days and should hopefully receive an offer by Thursday. I still think they will ask for more info!

I'll be honest,  (Those who are more experienced please correct me if I am wrong) asking for your solicitor may be a positive sign... Don't they usually send the mortgage offer to your solicitors?

That's what I thought but then they came back to ask for more info about my salary. I asked the man at Platform if we are getting an offer, he couldn't say for definite but he said yes it is likely and the 3 working days for them to come back to me started yesterday. I asked what the next steps are after that and he said it should go to a team that deals with offers who should within 24 hours send the offer out by first class post and fax it to the solicitor.

Deano89

CraftySquirrel said:

CraftySquirrel said:

Well I'm glad I found this thread! Our timeline as follows:

• 6 and 7 August - completed application with broker who submitted late on 7th.
• 10 August - 1st working day (Monday)
• 8 September - called broker to ask how long they were expecting applications to take. They had been told it was taking 23 working days for them to look at applications. 
• 10 September - couple of queries re bank statements and asked for proof of deposit (in another bank account hence the Q) (23rd working day, so bob on what the broker had been told)

By my calculations, today is working day 32, so fingers crossed we hear any day now based on your timeline @Megandlg
(Congratulations by the way!). Luckily this isn't holding up any part of our sale, since we are selling a leasehold and our buyer is also in the same position re mortgage etc. I just want to get cracking (and have a move date well before Christmas!!!)

Right then - just spoke to my broker who has checked and confirms what many of you already knew that 23 days is the current backlog. (He mentioned that Platform are currently the worst in this respect). 
Unfortunately, he also confirmed that once they've asked for more info, as they did with us, the clock resets back to day 0 of 23. He tells me we are now on working day 12 of the second 23 (or day 35 of 46...) so still a couple of weeks off them looking at it again. 
I asked whether they would reset again if they came back with further queries, and he said he suspected that at that point the application tends to get fast-tracked and dealt with as things are received as opposed to restarting the 23 days again, but we will see...
For us, this isn't too much of a problem as we are still waiting on searches and other legal bits and bobs, but it's still very frustrating as we don't feel like we can plan properly until the mortgage is confirmed, as clearly things can't go ahead without that.

When I spoke to Platform last week the advisor said that when any additional information that's been requested has been sent either myself of my MA could ring to let them know & they would take a look at it again straight away 

rdunn_

Deano89 said:

CraftySquirrel said:

CraftySquirrel said:

Well I'm glad I found this thread! Our timeline as follows:

• 6 and 7 August - completed application with broker who submitted late on 7th.
• 10 August - 1st working day (Monday)
• 8 September - called broker to ask how long they were expecting applications to take. They had been told it was taking 23 working days for them to look at applications. 
• 10 September - couple of queries re bank statements and asked for proof of deposit (in another bank account hence the Q) (23rd working day, so bob on what the broker had been told)

By my calculations, today is working day 32, so fingers crossed we hear any day now based on your timeline @Megandlg
(Congratulations by the way!). Luckily this isn't holding up any part of our sale, since we are selling a leasehold and our buyer is also in the same position re mortgage etc. I just want to get cracking (and have a move date well before Christmas!!!)

Right then - just spoke to my broker who has checked and confirms what many of you already knew that 23 days is the current backlog. (He mentioned that Platform are currently the worst in this respect). 
Unfortunately, he also confirmed that once they've asked for more info, as they did with us, the clock resets back to day 0 of 23. He tells me we are now on working day 12 of the second 23 (or day 35 of 46...) so still a couple of weeks off them looking at it again. 
I asked whether they would reset again if they came back with further queries, and he said he suspected that at that point the application tends to get fast-tracked and dealt with as things are received as opposed to restarting the 23 days again, but we will see...
For us, this isn't too much of a problem as we are still waiting on searches and other legal bits and bobs, but it's still very frustrating as we don't feel like we can plan properly until the mortgage is confirmed, as clearly things can't go ahead without that.

When I spoke to Platform last week the advisor said that when any additional information that's been requested has been sent either myself of my MA could ring to let them know & they would take a look at it again straight away 

Yeah that's what they said to me, well within 3 working days and they have so far kept to that.

CraftySquirrel

Ah thanks @Deano89 and @rdunn_ , that's good to know. I guess that's what our broker meant by "fast tracked". At least it won't be starting another 23 days. That really would be beyond a joke (and I'm not too chuffed with 46 working days as it is!).