Neon Reef - any views?

MWT

dbks said:

The new supplier is entirely responsible for managing the switch process, so any issues, this time, you simply need to complain to BG ... who will probably refute your complaint in full, blame you entirely for the issue, and issue a deadlock letter and close your complaint.
(another complaint closed within x days for British Gas)

That works for a normal switch, but with the SoLR process the losing supplier is generally being run by administrators who are no longer bound to follow the licence conditions so there can be a bit more 'negotiation' in agreeing final readings and bills...

dbks

MWT said:

dbks said:

The new supplier is entirely responsible for managing the switch process, so any issues, this time, you simply need to complain to BG ... who will probably refute your complaint in full, blame you entirely for the issue, and issue a deadlock letter and close your complaint.
(another complaint closed within x days for British Gas)

That works for a normal switch, but with the SoLR process the losing supplier is generally being run by administrators who are no longer bound to follow the licence conditions so there can be a bit more 'negotiation' in agreeing final readings and bills...

The new supplier is bound to follow the licence conditions, as they are a licenced energy supplier

Agreed, there may be more negotiation than a normal switch, and indeed it may take substantially longer, but it is for the new supplier to do all that negotiation, and agree on the meter readings to be used.

There is no negotiation required over the effective date - that is ordered and published by Ofgem

brewerdave

dbks said:

brewerdave said:

Deleted_User said:

These dates seem to be a moveable feast. I seem to recall NR going bust on the 16th Nov. Do we get charged for the dead time in between NR and BG at NR rates then? 

In theory ,both BG and NR should use the same date and start read - however , on 2 of my previous SOLR processes, I've had issues with overlapping dates and readings which have been quite difficult to resolve!! 

Surely, that can only happen if you have not given the new supplier the same readings as you provided the old supplier.

The new supplier is entirely responsible for managing the switch process, so any issues, this time, you simply need to complain to BG ... who will probably refute your complaint in full, blame you entirely for the issue, and issue a deadlock letter and close your complaint.
(another complaint closed within x days for British Gas)

Btw, dates should never overlap when a SoLR is appointed. The effective date is ordered by Ofgem.

1.You are not supposed to give the failed supplier a reading, the final reading goes to the SOLR ,who should pass it back to the administrators HOWEVER one failed supplier/administrator made their own final reading up by extrapolation from the last read they had received , and the SOLR washed their hands of it when I pointed out the double charging. Told me to take it up with the administrators as the difference was less than 250kwh so they couldn't raise a dispute!! Took several months to resolve.
2.  The chocolate fireguard that is OFGEM MAY order the effective date - BUT again I have had to argue with the SOLR on another failure when they both wanted to charge for two days overlap.- never got it sorted but they c**ked up on the final bill (as I moved onwards asap) and I made considerably more than the extra days standing charges !

dbks

brewerdave said:

dbks said:

brewerdave said:

Deleted_User said:

These dates seem to be a moveable feast. I seem to recall NR going bust on the 16th Nov. Do we get charged for the dead time in between NR and BG at NR rates then? 

In theory ,both BG and NR should use the same date and start read - however , on 2 of my previous SOLR processes, I've had issues with overlapping dates and readings which have been quite difficult to resolve!! 

Surely, that can only happen if you have not given the new supplier the same readings as you provided the old supplier.

The new supplier is entirely responsible for managing the switch process, so any issues, this time, you simply need to complain to BG ... who will probably refute your complaint in full, blame you entirely for the issue, and issue a deadlock letter and close your complaint.
(another complaint closed within x days for British Gas)

Btw, dates should never overlap when a SoLR is appointed. The effective date is ordered by Ofgem.

1.You are not supposed to give the failed supplier a reading, the final reading goes to the SOLR ,who should pass it back to the administrators ...

Just to ensure there is no misundersatnding amongst former customers of recently failed Neon Reef, this is the advice given to affected customers by the elected SoLR:

"What should I do now?

It’s a good idea to submit a meter reading to Neon Reef - this will make sure your final balance is based on your actual energy usage."

https://www.britishgas.co.uk/solr/neon-reef.html

Whatever effective meter reading is eventually used, even if it is not the meter readings you gave, it must be the same reading used by both suppliers. Hence, there must be no overlap in the meter readings used.

The gaining supplier is responsible for undertaking any negotiations that may be required, and resolving the matter.

LtMike77

Well I followed the advise above and submitted my reading to Neon Reef when I received the email from them.

macman

I have now received the BG electricity contract. I note that it states that the tariff is 'Variable'. Not, 'Standard Variable'.
Do BG have more than one variable tariff, and if so, is this is a cunning way to put you on a higher rate than SVT?
How ironic that after about 20 years of pursuing the best deals religiously every year, I'm now back with my original legacy provider via 2 recent separate SoLR's.

QrizB

macman said:

I have now received the BG electricity contract. I note that it states that the tariff is 'Variable'. Not, 'Standard Variable'.
Do BG have more than one variable tariff, and if so, is this is a cunning way to put you on a higher rate than SVT?
How ironic that after about 20 years of pursuing the best deals religiously every year, I'm now back with my original legacy provider via 2 recent separate SoLR's.

BG will have agreed the tariff for ex-NR customers with Ofgem. It may not be identical to their standard variable tariff but will nevertheless comply with the price cap.

Many SoLRs have created uniquely-named tariffs for their SoLR customers.

What's less clear (and might not be known until spring 2022) is whether the SoLR tariff is fixed for 6 months, or whether it will rise in April with the cap. Ofgem's guide to the SoLR process seems to say it should be fixed but it's only a guide and we don't know exactly what BG or the other SoLRs agreed.

dbks

macman said:

I have now received the BG electricity contract. I note that it states that the tariff is 'Variable'. Not, 'Standard Variable'.
Do BG have more than one variable tariff, and if so, is this is a cunning way to put you on a higher rate than SVT?
How ironic that after about 20 years of pursuing the best deals religiously every year, I'm now back with my original legacy provider via 2 recent separate SoLR's.

Do BG have more than one variable tariff? - Yes

Is this a cunning way to charge you on a higher rate than their SVT? - No

Afaik, the tariff you have been placed on is the same price as the BG default tariff applicable to those who pay by direct debit, even though you do not need to pay by DD for this exclusive tariff.

British Gas is not a legacy supplier for electricity. They used to be a gas only supplier, hence their name.

dbks

QrizB said:

macman said:

I have now received the BG electricity contract. I note that it states that the tariff is 'Variable'. Not, 'Standard Variable'.
Do BG have more than one variable tariff, and if so, is this is a cunning way to put you on a higher rate than SVT?
How ironic that after about 20 years of pursuing the best deals religiously every year, I'm now back with my original legacy provider via 2 recent separate SoLR's.

...

What's less clear (and might not be known until spring 2022) is whether the SoLR tariff is fixed for 6 months, or whether it will rise in April with the cap. Ofgem's guide to the SoLR process seems to say it should be fixed but it's only a guide and we don't know exactly what BG or the other SoLRs agreed.

I agree the situation as described by BG is as clear as mud, but I posted previously in this thread how I now view those matters.

I see you are still posting the misleading, or at least outdated, information about what you think Ofgem say about it being fixed, something I have already corrected you about on at least 2 previous occassions because on the 2nd occassion, you claim to have missed the evidence I provided on the first occassion

QrizB

dbks said:

QrizB said:

...

What's less clear (and might not be known until spring 2022) is whether the SoLR tariff is fixed for 6 months, or whether it will rise in April with the cap. Ofgem's guide to the SoLR process seems to say it should be fixed but it's only a guide and we don't know exactly what BG or the other SoLRs agreed.

I agree the situation as described by BG is as clear as mud, but I posted previously in this thread how I now view those matters.
I see you are still posting the misleading, or at least outdated, information about what you think Ofgem say about it being fixed, something I have already corrected you about on at least 2 previous occassions because on the 2nd occassion, you claim to have missed the evidence I provided on the first occassion

Your view on these matters is immaterial; Ofgem's guidance has not changed.
To evertyone else, I apologise for dbks and their repeated ad-hominem attacks on me which must be getting tedious.