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July 2020 Grocery Challenge

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  • I am writing with regards to my case . I am not entirely sure to how to pursue or how to go about thats why i am asking it here.
    I have got a payment holiday in place but the credit card firm went on to take the payment from my account.
    As i have not made any funds available in my account for them to take out but they did it and took it from over draft which charges me as well.
    I have pointed them about there mistake myself upon checking my bank account.
    They did not refund it straight away and got me to raise the indemnity for the transactions.
    This has cause me a considerable distress and in convenience.
    I just want to ask do i have a reason for claim for compensation or not
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