Aer Lingus, flight not cancelled, my rights?

Thrugelmir

Pancake123 said:

bradders1983 said:

Or, claim on your travel insurance, an option you dont seem to have even considered. 

There is no point being arsey with me, I am merely telling you how it is from their point of view.

i'm not really interested in their point of view, when airlines around the world are thinking about themselves first and customers last...

Those terms would exist whether it was Covid or something else. If the ticket purchased was non-refundable (i.e. no show) then a voucher could be considered a reasonable offer from the airline. Might not be the outcome you hope for but understandable from a business perspective.  As often is the case people take the cheapest option available on the basis that the downsides are minimal and worth the risk.  Hence why other options are far more expensive. 

Pancake123

lincroft1710 said:

Pancake123 said:

Great, thanks for providing that @bradders1983
 so how do i get my travel insurance to get involved?

Well you first check to see if your policy covers such a situation

I seem to have these two competing points. the first is from the policy document. The second was sent recently. Does the 2nd mean I have cover?

lincroft1710

I am not sure you are covered. The second part you quote refers to "regulatory advice" rather than "entry no longer permitted" (or similar).

I would suggest you contact them for clarification (and try to speak to someone more senior than a call handler) and if you do not receive a reply, make a claim anyway.

Pancake123

lincroft1710 said:

I am not sure you are covered. The second part you quote refers to "regulatory advice" rather than "entry no longer permitted" (or similar).

I would suggest you contact them for clarification (and try to speak to someone more senior than a call handler) and if you do not receive a reply, make a claim anyway.

What is confusing is it seems that travel prevented by FCO advice *is covered* but if i can't travel due to not having a visa i am not covered. In this case does it become which of these takes precedence? 

lincroft1710

When you say not having a visa, I presume you mean a post COVID entry permit, rather than the standard visa. I can only repeat you should contact your insurer for clarification 

Pancake123

lincroft1710 said:

When you say not having a visa, I presume you mean a post COVID entry permit, rather than the standard visa. I can only repeat you should contact your insurer for clarification 

It's looking likely that i'm going to miss out on any kind of refund due to the airline decision to run near-empty flights to avoid cancelling/refunding customers.

No cancellation from airline = no refund paid to travel agent = no refund to me. No cancellation also means no insurance cover, and probably no Section 75 or chargeback possible either as the ticket with the agent is a non-refundable and the flight is going ahead.

What a wonderful set of circumstances.

lincroft1710

I would take the voucher they offered, there is a possibility you could use it in the future

Pancake123

lincroft1710 said:

I would take the voucher they offered, there is a possibility you could use it in the future

The travel agent are currently offering a voucher for travel up to 1 year from the original trip, and it has to be used before July 31st, 2020. Aer Lingus are offering vouchers to anyone who doesn't want to fly that are valid for 5 years. I would imagine that the agent should specify somewhere that they will not honour the airline's offer?

Life__Goes__On

Pancake123 said:

The travel agent are currently offering a voucher for travel up to 1 year from the original trip, and it has to be used before July 31st, 2020. Aer Lingus are offering vouchers to anyone who doesn't want to fly that are valid for 5 years. I would imagine that the agent should specify somewhere that they will not honour the airline's offer?

What are your flight numbers?

Pancake123

Life__Goes__On said:

Pancake123 said:

The travel agent are currently offering a voucher for travel up to 1 year from the original trip, and it has to be used before July 31st, 2020. Aer Lingus are offering vouchers to anyone who doesn't want to fly that are valid for 5 years. I would imagine that the agent should specify somewhere that they will not honour the airline's offer?

What are your flight numbers?

June 16th: EI0203 Manchester - Dublin 8:05am
June 16th EI0105 Dublin - JFK 2:20pm

June 27th EI0104 JKF - Dublin 5:20pm
June 28th EI0202 Dublin - Manchester 7:30am