HELP PLEASE PARKING CHARGE EXCEL

Fitztaylor9487

Hi im new to this. 
Come up with some real anxiety. Coronavirus is making life difficult as it is.. I have 3 children of my own and a partner and ive been helping vulnerable friends i know who need shopping.. Iceland have a car park that have obviously got CCTV which  didnt get taken notice of as its not usual store but convenient at this time. The other stores dont have this. Company called EXCEL PARKING have my car on camera sent me 2 letters through fining £100 each if paid within 2 weeks £60 each. I really dont need this irrelevant stress. Parking charge notice notice to keeper on the letter. How do they know my name and address? I cant afford this and im genuinely shopping in the shop where car park is.. People have told me to ignore them but i dont want the fines to go really high and go court and make the situation worse.. Does this need to be paid as i know council ticket are most definitely a MUST pay. But private company? Help me please, anyone know of excel? This is kent south east area.. thanks

Le_Kirk

Don't ignore, Don't pay except and until told to by a judge after a court hearing.  First thing to do is complain to the store, second thing to do is to read the NEWBIE sticky on first page of the forum, that's why it is there, Third thing to do, if first thing fails, is to appeal to the Parking Company using the "One size fits all" text in blue.  Edit your post to preserve the anonymity of the driver.  Parking companies trawl these fora looking for just such a slip up.  Keepers have protection, Drivers do not.

Ralph-y

in addition to the above good advice ...

when you complain to the store ... it must be the manager not customer services. and you should all so complain to Iceland head office CEO.

"People have to me to ignore them but i dont want the fines to go really high and go court and make the situation worse.."

you need new friends .... ask them if they will pay for you if you follow their advice to ignore

follow forum advice and you will be paying zero

Ralph

Umkomaas

Have you complained to Iceland?  They seem to have been bending over backwards to try to maintain their customer base for when we come out of the current mess. Tell them that you were on mercy missions for very vulnerable/shielded people. Contact the store manage initially, but write to MD Richard Walker (who was on morning television a few days ago) telling us how important his customers were to Iceland. 

Fitztaylor9487

This is all so very new to me.... I hear you say iceland manager CEO has mentioned how valuable there customers are to them.. Can i ring the store of where it happened.. I dont understand the NEWBIE sticky thing mentioned.. Hoe do i report to iceland CEO?

Le_Kirk

Fitztaylor9487 said:

This is all so very new to me.... I hear you say Iceland manager CEO has mentioned how valuable there customers are to them.. Can i ring the store of where it happened.. I don't understand the NEWBIE sticky thing mentioned.. Hoe do i report to Iceland CEO?

If you phone the store you are a) likely to get fobbed off to a customer service person who will not have authority or b) not have any evidence of your contact.  A phone call is worth the paper it's printed on!
Look for the e-mail of Richard Walker - ask Auntie Google.
What don't you understand about the NEWBIE sticky?  Did you read it?

Ralph-y

or ....

the newbies thread/discussion

https://forums.moneysavingexpert.com/discussion/4816822/newbies-private-parking-ticket-old-or-new-read-these-faqs-first-thankyou

Ralph

Fitztaylor9487

The newbie stick thing i read ok.. I have read it.. I havent hijacked any posts, i created my own post.. I am going to try find a way of contact to this Iceland CEO

Fitztaylor9487

Google says the name is malcolm walker.. Not richard walker?

Ralph-y

Email Malcom Walker (CEO) on malcom.walker@iceland.co.uk.

Ralph

Redx

father and son , still the same Iceland

try ceoemail dot com