Private Parking Charge- overstaying in Supermarket car park during Covid-19 lockdown/social distance

kh904

Fruitcake said:

kh904 said:

Well i've sent an e-mail to M&S to see if they can cancel it. Hopefully that would solve the problem!

Did you use the letter that beamerguy wrote for you on the 2nd of May, and did you make the additions I suggested?
Did you complain to your/your father's MP and the Prime Minister as suggested?

Have you contacted local and nation press and TV about this disgusting behaviour where scammers are cashing in on the covid virus pandemic?

The above actions are what will get the scamvoice cancelled so your dad won't have anything to worry about.

I sent the letter that Beamerguy drafted and only edited it slightly to include the store postcode, and maybe one or 2 small alterations, but nothing substantial.

It was sent to the CEO/Head office

kh904

I haven't e-mailed my local MP yet, but it is on my list as something to do!

Umkomaas

Fruitcake said:

Snakes_Belly said:

twhitehousescat said:

beamerguy said:

Not forgetting the famous haunts of VCS/EXCEL  ........ AIRPORTS ?

gatwick should keep them busy , not 

It will be interesting if they need some kind of bail out. Can't see the Government bailing them out. Banks would want to see an aged debtor list and that would be interesting given that they have been chasing very old claims with little success. 

I read on another parking forum that car park operators are exempt from the government's small business financial support scheme.

I'm starting to worry about the affect of that on our little friends. If they go bust, I'll really miss this forum! 😄

beamerguy

kh904 said:

Fruitcake said:

kh904 said:

Well i've sent an e-mail to M&S to see if they can cancel it. Hopefully that would solve the problem!

Did you use the letter that beamerguy wrote for you on the 2nd of May, and did you make the additions I suggested?
Did you complain to your/your father's MP and the Prime Minister as suggested?

Have you contacted local and nation press and TV about this disgusting behaviour where scammers are cashing in on the covid virus pandemic?

The above actions are what will get the scamvoice cancelled so your dad won't have anything to worry about.

I sent the letter that Beamerguy drafted and only edited it slightly to include the store postcode, and maybe one or 2 small alterations, but nothing substantial.

It was sent to the CEO/Head office

Yes, that was a gentle letter, the next one will be harder

kh904

Hi everyone!

Successful reply from M&S:

Dear XXXX

Thank you for emailing Steve Rowe about your father's parking charge notice. Steve is aware of your email and I have been asked to reply on his behalf.

I can understand the frustration with the charge being issued and I appreciate visits to our stores our taking longer at the moment due to the social distancing measures we have in place.

I have therefore contacted Eurocarparks on your father's behalf and I am pleased to confirm the notice has been cancelled. I hope your father will continue to enjoy shopping in the store and on behalf of Steve, thank you again for contacting us.

Kind regards

XXXXXXX
Executive Team
M&S Customer Service

I have sent them a reply of thanks and that it would be appreciated if the stores can inform customers queing that they may also be ticketed so they can take measures to avoid this!

Many thanks for everyone's help #9especially Mr Beamerguy)!

Redx

They should be extending the allowed time on site , regardless , not reacting to complaints

Well done

kh904

Redx said:

They should be extending the allowed time on site , regardless , not reacting to complaints

Well done

I agree on the extending of parking time!

I can't take the credit at all, it was all those that actively contributed on here!

nosferatu1001

Ask them what theyre doing to *stop* this from recurring. 
They cannot be reacting to this. 

beamerguy

kh904 said:

Hi everyone!

Successful reply from M&S:

A nice letter from M&S and common sense prevailed.  Let's hope they now watch Euro carefully now.

The interesting thing is that M&S can cancel Euro tickets as they clearly have a contract with them on stand alone sites. My local M&S is a stand alone and they employ Euro.   The point being that whether or not it's a stand alone site or a retail park, they can cancel Euro tickets and location should not be an issue . Of course proof of purchases will be required  

Great news for your dad OP

kh904

I agree common sense prevailed.

It's always being polite but firm when complaining.

I never like to go in guns blazing in the beginning as people are more likely to be helpful and persuaded if you go in with a more friendlier approach and let the facts speak for themselves.