Liberty Secure 112

RWrexham

Robin9 said:

Could you post what you they call the sheet with lots of readings on it please

Cheers Robin, appreciate your help. Full EON bill attached. 

RWrexham

matelodave said:

How did you give your original readings to Eon - I guess you did give them readings or did you rely on someone else

Hi Dave
I made the switch to EON and they requested a reading so l rang them and gave it them over the phone. When l received my bill l realised it was an estimate when l gave them the actual over the phone, I subsequently disputed the numbers and they said they would raise a dispute with the previous supplier and that’s the last l have heard about it then into COVID.

RWrexham

Gerry1 said:

Make sure the immersion heater is on an E7 night-only circuit and any Boost switch is always left turned off.

Gerry, if l have 2 circuits (as per attached pics) I only want the water to heat up at night and the water boost is off. I will not use the storage heaters until autumn now. Would it be ok to switch the heaters and water off on the domestic? 

Robin9

As this is a modern 112 meter it must have been changed in recent years - possible therefore that Eon's records have never been updates.  That would explain your low readings and Eon's high.

Send Eon a photo of your meter - after you have checked the serial number on it against the bill.

RWrexham

Robin9 said:

As this is a modern 112 meter it must have been changed in recent years - possible therefore that Eon's records have never been updates.  That would explain your low readings and Eon's high.

Send Eon a photo of your meter - after you have checked the serial number on it against the bill.

Yes I have checked the serial of the meter and that does match the detail on the bill.

Talldave

The Spark final bill doesn't make any sense.

Gerry1

RWrexham said:

Gerry, if l have 2 circuits (as per attached pics) I only want the water to heat up at night and the water boost is off. I will not use the storage heaters until autumn now. Would it be ok to switch the heaters and water off on the domestic? 

If those 'Domestic' circuits are live 24/7 and are supplying heaters (10, 9 & 8) then it will bankrupt you !  All heating should be on the switched overnight circuit.

Hopefully the 'IMM' circuit refers to the Boost immersion heater which remains switched off locally.  As the big white square switches are unlabelled and have no indicator lights it's hard to tell.

Not fully understanding the apartment's wiring configuration could prove to be an expensive mistake.

RWrexham

Gerry1 said:

RWrexham said:

Gerry, if l have 2 circuits (as per attached pics) I only want the water to heat up at night and the water boost is off. I will not use the storage heaters until autumn now. Would it be ok to switch the heaters and water off on the domestic? 

If those 'Domestic' circuits are live 24/7 and are supplying heaters (10, 9 & 8) then it will bankrupt you !  All heating should be on the switched overnight circuit.

Hopefully the 'IMM' circuit refers to the Boost immersion heater which remains switched off locally.  As the big white square switches are unlabelled and have no indicator lights it's hard to tell.

Not fully understanding the apartment's wiring configuration could prove to be an expensive mistake.

Thanks Gerry, so if the IMM and heaters 10,9 & 8 are not being used then they should be switched off on domestic circuit but left on the overnight circuit? 

Gerry1

Which type of heaters are on 9 and 8?  I assume they are top up panel heaters or infra red in the bathroom?  Anything used at peak rate should be used sparingly, if at all.

Your main heating should be genuine storage heaters plus the lower immersion heater, all on the off peak switched circuit.  The Boost (upper) heater (10?) should only be used if you've run out of hot water in the daytime or have been away.  Whatever you do, don't connect storage heaters to a 24/7 circuit !

RWrexham

Gerry1 said:

Which type of heaters are on 9 and 8?  I assume they are top up panel heaters or infra red in the bathroom?  Anything used at peak rate should be used sparingly, if at all.

Your main heating should be genuine storage heaters plus the lower immersion heater, all on the off peak switched circuit.  The Boost (upper) heater (10?) should only be used if you've run out of hot water in the daytime or have been away.  Whatever you do, don't connect storage heaters to a 24/7 circuit !

The heating in the apartment comprises of 3 storage heaters (as pic), 2 in the lounge, 1 in the hall (these are all off on the wall currently). 1 towel rail in each bathroom and ensuite. Panel heaters in each of the bedrooms, both switched off.