Help Computer Not Shutting Down

stressedoutmum

Each time I try to 'restart' my computer I get the Message Windows is Shutting Down but then everything freezes and nothing happens. I then have to switch computer and screen off then it tells me not closed properly scanning disk. This does not happen if I just 'shut down' - any advice please. I run Windows 98

cheghead

You could try Registry Mechanic. Free d/load is at https://www.download.com. If u have Windows 98 disc try re-installing. Depending on your computer specs upgrade to XP-Home Edition.

Browntoa

if you have spybot installed then look at your start-up list under "tools" or go to the start button (bottom left) and click on "Run" then type "msconfig" then click go. When the box appears on your screen then click on the start-up tab on the top right.This gives you a list of all the things that satrt running when you boot up , look for one called KB891711 and if it is there then untick the box next to it. If not then come back with a list of things running from start-up. This KB891711 file seems to shut the PC shutting down...

stressedoutmum

Thanks will try registry mechanic. Don't have discs. This only started after I updated an avast update - could that be why?

Browntoa

could still be in the list of programs on start-up

take a peek using Msconfig and see if there are any mentions of it

stressedoutmum

Hello Browntoa. Don't have KB891711 I have these:
Task Monitor
Start Up Manager Scanner
msnappau
Zone Labs Client
Avast Web Scanner
ashMaisv (something to do with Avast)
Creative Mixer
Avast!

drlight_2

Turn off "fast shutdown",
Type "msconfig" in the run box, stat menu. I think the tab is "advanced", untick fast shutdown.

Browntoa

The onle one I can see is the Creative one...it may cause the problem....

Rex_Mundi

W98 can be a bit funny about shutting down sometimes. This has been a known issue before. Have you checked at windows update? There have been patches from MS to fix this. Once the scan has finished, look in the W98 and W98SE section on the left. This is where I've found patches in the past.

My W98 machine does this to me a couple of times a year. It shuts down perfectly most of the time, then wont shut down properly for a couple of weeks. It seems to sort itself out despite me looking for everything I can think of. I've resigned myself to the fact that I have a female machine. (Moody)

meclive

http://www.microsoft.com/windows98/downloads/contents/WURecommended/S_WUFeatured/Win98SE/Default.asp

Browntoa

I agree, my win98 has the same random problem...an update from Windows inserted a delay in shut down for the hard disk which cured it for 99% of the time...any other time it's been something new running in background