Hmrc Erp

Kbxx

sheramber said:

Have you made a complaint about anything?

No not made a complaint about anything when I spoke to someone on there live chat first they said it could be disability element back payment but there’s nothing showing on there system that it’s from that either seems strange that a big amount they can’t trace

Sarah_Flossie

I have received a payment from HMRC recently, i contacted them to ascertain why i received it and none of the departments i spoke to can shed any light on it. Its not Tax credits, child benefit, or anything to do with being employed or self employed etc as i do not work currently. It landed in my account on my 46th birthday if that helps. Each department has said no not us, speak to another department and no one seems to want to investigate or anything. I am loathe to spend it in case they ask for it back - anyone got any ideas???

Robbie64

It wasn't for £500 by any chance?

MalMonroe

Sarah_Flossie said:

I have received a payment from HMRC recently, i contacted them to ascertain why i received it and none of the departments i spoke to can shed any light on it. Its not Tax credits, child benefit, or anything to do with being employed or self employed etc as i do not work currently. It landed in my account on my 46th birthday if that helps. Each department has said no not us, speak to another department and no one seems to want to investigate or anything. I am loathe to spend it in case they ask for it back - anyone got any ideas???

Pop it into an ISA for the time being.

Did it go into your bank account and if so, is there a reference number on it? I would say write to them but as you say, it's difficult to know which department to aim any letter at since they seem to have so many. 

Don't spend it just yet, see if they ask for it back. I'd be tempted to have another go at phoning them, this time making a note of the date and time plus names of people you speak to and which department they are in so there's some record of the fact that you tried to investigate but were stumped. They record calls (and we the public can request a copy of our calls too) so they will have proof that you tried to find out why the payment was sent. But you need to keep records of who, when, where and why.

sheramber

There are several posts from people receiving these repayments but very few come back to tell us what is was for.

The payment has not come from any of the routine tax processes as it would have the appropriate reference number.

The payment has been made 'off stream' such as a compensation payment after  a complaint. So it is not part of your normal tax records.

You should get a letter in a few days advising you what it is for. 

Since the repayment os not part of your normal tax records   the call centre will not have any record of it.

If all else fails send a complaint that you have  received this repayment and nobody can tell you what it is for. You should get an answer from that.

Clouds88

Hey guys for those who have got compensation from a complaint was this made to HMRC or DWP?

I have an outstanding complaint about two different things both not sorted yet and failings of the DWP. It's currently with a case manager but I didnt know they gave that sort of compensation?! Or was this for major failings? I'm not trying to get thousands of pounds here for free just interested. 

poppy12345

Clouds88 said:

Hey guys for those who have got compensation from a complaint was this made to HMRC or DWP?

I have an outstanding complaint about two different things both not sorted yet and failings of the DWP. It's currently with a case manager but I didnt know they gave that sort of compensation?! Or was this for major failings? I'm not trying to get thousands of pounds here for free just interested. 

Please should start your own thread with this question because this thread is related to something completely different and it does cause confusion when asking questions on other peoples thread.

Sarah_Flossie

Robbie64 said:

It wasn't for £500 by any chance?

No, that came seperately with " C19 SUPPORT" written next to it, this one has just got "HMRC ERP" next to it and is for a fair amount to be honest.

Sarah_Flossie

MalMonroe said:

Sarah_Flossie said:

I have received a payment from HMRC recently, i contacted them to ascertain why i received it and none of the departments i spoke to can shed any light on it. Its not Tax credits, child benefit, or anything to do with being employed or self employed etc as i do not work currently. It landed in my account on my 46th birthday if that helps. Each department has said no not us, speak to another department and no one seems to want to investigate or anything. I am loathe to spend it in case they ask for it back - anyone got any ideas???

Pop it into an ISA for the time being.

Did it go into your bank account and if so, is there a reference number on it? I would say write to them but as you say, it's difficult to know which department to aim any letter at since they seem to have so many. 

Don't spend it just yet, see if they ask for it back. I'd be tempted to have another go at phoning them, this time making a note of the date and time plus names of people you speak to and which department they are in so there's some record of the fact that you tried to investigate but were stumped. They record calls (and we the public can request a copy of our calls too) so they will have proof that you tried to find out why the payment was sent. But you need to keep records of who, when, where and why.

OOh good idea about the ISA, there is no reference number or anything and just has "HMRC ERP" next to it. I think i will give them another couple of weeks in case a letter comes through the post, although i received it on 13th April i would have expected a letter by now.
Then i plan to contact them again and make notes of names and departments etc as it could belong to someone who has been chasing it for ages and they have their incorrect National Insurance number, seeing as all HMRC related stuff is done from NI number.
Thank you 

Sarah_Flossie

sheramber said:

There are several posts from people receiving these repayments but very few come back to tell us what is was for.

The payment has not come from any of the routine tax processes as it would have the appropriate reference number.

The payment has been made 'off stream' such as a compensation payment after  a complaint. So it is not part of your normal tax records.

You should get a letter in a few days advising you what it is for. 

Since the repayment os not part of your normal tax records   the call centre will not have any record of it.

If all else fails send a complaint that you have  received this repayment and nobody can tell you what it is for. You should get an answer from that.

Thank you Sheramber, I will wait and see if i get a letter and if not i will contact them again possibly in writing to see what it is for. 
Some people have said that they got a payment from making a complaint and i have not made one to them ever before so it cant be for that. 
I have reported HMRC fraudulent emails to their Phishing email address but i would not have disclosed my NI number or bank details and so it cannot be that they would "reward" me for that as they would only have my email address and name to work from.
I shall definitely be letting everyone know what the outcome is but please bear with me as it could take a few weeks, months to get an answer from them.
Thank you