TUI refunds thread

alifewithfrills

Our honeymoon was meant to be 8th May to Walt Disney World & Disney Cruise. US borders closed, Disney closed, but still no response from TUI to my 100 requests for refunds!

alifewithfrills

pelirocco said:

Tui dont owe you £4000 they owe you a holiday 
I have a holiday in June booked with Tui in June and a cruise with them in July , I also have a mini cruise with PO for the 16th April , I am not expecting to hear anything yet ,  I have already spent the money , so there is no point worrying about it . In the grand scheme of things its really not that important 

Well it is important for families who now need that money to feed their families because they can’t work!

Pollycat

alifewithfrills said:

Our honeymoon was meant to be 8th May to Walt Disney World & Disney Cruise. US borders closed, Disney closed, but still no response from TUI to my 100 requests for refunds!

Have you read this?

Due to the ongoing situation regarding COVID-19, the Foreign and Commonwealth Office have advised against all but essential travel. Unfortunately, this means that we’re no longer able to offer TUI holidays travelling on or before 14 May 2020

Yes, if you’ve already requested a refund you’ll receive this back to your original payment method. We’re trying to process these as quickly as possible so please do bear with us. 

https://www.tui.co.uk/destinations/info/coronavirus

Maybe your 100 requests for a refund for the same holiday is contributing to the delay...

pugzy

Hi all

Long time since I've posted but been lurking still, hope you're all staying in, staying safe and staying well...

I'm in the same boat as a lot of others, whereby we have booked to go to Turkey with TUI in August 2020, paid 500 via debit card in a TUI travel agents in Feb as the deposit with the remaining full balance due by 20th May (3300ish).

My wife is full-on still under the impression that we should still pay the balance and wait and see (and I'm being over-cautious basically), but I'm not so sure. We will be paying 1800 of the remainder with our saved money and the remaining 1500 on 0% credit card for another couple months. I'm not keen on a voucher for next year as we are already planning to visit America for 3 weeks with my mum for her replanned wedding (already cancelled for this year).

What are my best options do you think? Sacrifice now and cancel (can I push for a deposit refund of sorts?) or take the risk and pay in full?

Thank you

bradders1983

If you read the TUI website it says vouchers can be cashed in at any time.

You wont get a refund of your deposit if you cancel yourself. Stick with payments. 

SevenOfNine

bradders1983 said:

If you read the TUI website it says vouchers can be cashed in at any time.

You wont get a refund of your deposit if you cancel yourself. Stick with payments. 

This is the current situation  https://www.travelweekly.co.uk/articles/368930/government-refund-credit-guidance-delayed-again
and this is the legal situation, Section 3 (14)  https://www.legislation.gov.uk/uksi/2018/634/contents/made

Personally, I wouldn't touch a TUI refund credit note with a bargepole (or risk being viewed as accepting an unsolicited one), not unless the CAA confirm it IS ATOL protected should TUI fail, or the Government confirm they'll step in if not. ABTA & TUI can state all they like that it's financially protected, meaningless!  I've been very lucky to have my cash refunded (trip 19/4, requested refund by 'phone 22/4, & £4425 back on my c/c 36 hours later), others have fallen foul of TUI's promises & still waiting several weeks after asking. 

Browntoa

alifewithfrills said:

Our honeymoon was meant to be 8th May to Walt Disney World & Disney Cruise. US borders closed, Disney closed, but still no response from TUI to my 100 requests for refunds!

They are working through in date order , your holiday is way down the backlog. 

If you read the thread properly this has been mentioned.

Bombarding them with emails is not doing anything apart from clog up the system .

bradders1983

SevenOfNine said:

bradders1983 said:

If you read the TUI website it says vouchers can be cashed in at any time.

You wont get a refund of your deposit if you cancel yourself. Stick with payments. 

This is the current situation  https://www.travelweekly.co.uk/articles/368930/government-refund-credit-guidance-delayed-again
and this is the legal situation, Section 3 (14)  https://www.legislation.gov.uk/uksi/2018/634/contents/made

Personally, I wouldn't touch a TUI refund credit note with a bargepole (or risk being viewed as accepting an unsolicited one), not unless the CAA confirm it IS ATOL protected should TUI fail, or the Government confirm they'll step in if not. ABTA & TUI can state all they like that it's financially protected, meaningless!  I've been very lucky to have my cash refunded (trip 19/4, requested refund by 'phone 22/4, & £4425 back on my c/c 36 hours later), others have fallen foul of TUI's promises & still waiting several weeks after asking. 

Given i pay travel companies with a credit card, if they go bust I wouldnt be worried in the slightest to be honest.

SevenOfNine

bradders1983 said:

SevenOfNine said:

bradders1983 said:

If you read the TUI website it says vouchers can be cashed in at any time.

You wont get a refund of your deposit if you cancel yourself. Stick with payments. 

This is the current situation  https://www.travelweekly.co.uk/articles/368930/government-refund-credit-guidance-delayed-again
and this is the legal situation, Section 3 (14)  https://www.legislation.gov.uk/uksi/2018/634/contents/made

Personally, I wouldn't touch a TUI refund credit note with a bargepole (or risk being viewed as accepting an unsolicited one), not unless the CAA confirm it IS ATOL protected should TUI fail, or the Government confirm they'll step in if not. ABTA & TUI can state all they like that it's financially protected, meaningless!  I've been very lucky to have my cash refunded (trip 19/4, requested refund by 'phone 22/4, & £4425 back on my c/c 36 hours later), others have fallen foul of TUI's promises & still waiting several weeks after asking. 

Given i pay travel companies with a credit card, if they go bust I wouldnt be worried in the slightest to be honest.

It wasn't clear from your response that you were considering only your own circumstances for a holiday payment method.

I was giving facts as they stand regarding the issue of TUI RCN's & the actual current legal position, so that those caught in this unprecedented predicament can make an informed choice.

bradders1983

Well if people are sensible and use credit cards then there wouldnt be a "predicament" if TUI went bust. Sadly, you cant teach pork.