TUI refunds thread

Pollycat

Fluffyone1234 said:

We have a holiday booked with TUI to Italy for the late August. Weve paid the deposit but the rest is due on the 31st of May. Do we still pay in full or cancel altogether?

This has been asked and answered quite a few times.

danielk6742 said:

Me and my partner booked a holiday in January to go to Turkey in September  with TUI, we only paid £50 each £100 in total with the low deposit, we wasn’t aware that the other payment which needs to be paid next month (May) is also part of the deposit, £300 we have to pay then and then the further holiday payment in June. My question is that we do not want to go away this year as what is going on, as we have only paid the low deposit £100 each do we need to pay the other payment in May? We wasn’t aware that the May payment was also part of the deposit

bradders1983 said:

In theory, if you dont pay the rest of the low deposit they can chase you for it. In practice, who knows if they will bother. Up to you to decide if you want to take the chance.

And yes it would be in the terms you agreed to. 

BeltonRose

BeltonRose said:

Now I have another couple of questions.  Have a Marella Cruise scheduled for June.  Thinking we'll rebook to 2021.  What happens to the port parking booked through Tui?  Had already booked excursions to the value of approx £1k.  What happens with them?

Thanks Westin, after a bit of searching found the FAQ's that provide the answers....OK... My June sailing date isn't yet included in the cancelled cruises, because as at 23/04/20 only those Marella Cruise sailings up to 31st May are cancelled.  However, if and when this date is extended, I believe the following will apply:
The excursions will also be cancelled, and therefore their cost will be included in any refund credit or refund. 
The port parking I believe falls into 'holiday extras' ..... "Tui will proactively contact customers about these."  So a bit uncertain. 

Jellybeanmischief

I am due to go to Sardinia in July through TUI and need to pay the balance on 2nd May.   I am happy to pay it if I know that I will get a full refund later in the year.
My question is will I be refunded in total if they went in to administration?

bopit118

We are due to fly to Egypt in October.  We have paid a low deposit of £400.  Tui are asking for the remaining deposit of £1200.  We are now unsure about how we feel going away in October as my parents are elderly.  Are we really liable for the remaining £1200?  We don’t mind losing £400, but £1600 is too much to write off and presumably we won’t get a refund unless the holiday is cancelled.  Does anyone please have any advice?  Thank you

bradders1983

Jellybeanmischief said:

I am due to go to Sardinia in July through TUI and need to pay the balance on 2nd May.   I am happy to pay it if I know that I will get a full refund later in the year.
My question is will I be refunded in total if they went in to administration?

Yes it is ATOL protected.  In the same way everyone got their money back when Thomas Cook went under 

bradders1983

bopit118 said:

We are due to fly to Egypt in October.  We have paid a low deposit of £400.  Tui are asking for the remaining deposit of £1200.  We are now unsure about how we feel going away in October as my parents are elderly.  Are we really liable for the remaining £1200?  We don’t mind losing £400, but £1600 is too much to write off and presumably we won’t get a refund unless the holiday is cancelled.  Does anyone please have any advice?  Thank you

Go to page 37, 2 posts from the bottom. Answered about 50 times in the last month.

Aa1242

bradders1983 said:

Jellybeanmischief said:

I am due to go to Sardinia in July through TUI and need to pay the balance on 2nd May.   I am happy to pay it if I know that I will get a full refund later in the year.
My question is will I be refunded in total if they went in to administration?

Yes it is ATOL protected.  In the same way everyone got their money back when Thomas Cook went under 

If you booked a package holiday the voucher will be ATOL protected, but if it's flights only then it won't be.

SevenOfNine

Bored, I decided to do an insurance claim & a Section 75 (lockdown so nothing better to do), great advice on 'how to' for the Section 75 on Which & thetraveljournalist.co.uk  Be interested to see what the results are for both (no, most likely).  Joined Twitter & great links & advice from PTR Travel Refund Advice / ScrewedByTravel / roryboland (the Which travel editor), & to communicate a bit with TUI, & see what other travellers were doing.

Anyway, not waiting for an IOU from TUI (trip was 19 April), then phoning, then waiting again for refund.  Rang today regardless, got "can't take your call just now, try again later", 5 minutes later I tried again & this time got in the 'on hold' queue.  1hr 6 mins there & lovely girl says of course I can have refund, hold while she processes it.  Told 5-7 days & definitely a cash refund to our card, not a voucher.  I question that as I expected 1 - 2 months, but told no, she's processed the refund while I was on hold.  £4425.10 (including premium seats cost).   I kept to my rule of be nice, be polite, be friendly - it's not their fault & she's been having something of a hard time.

We'll see, but at least the cancellation invoice has come through, next will be the refund documents. Hopefully.

Aa1242

Upon receiving the email stating you will be getting a refund credit (voucher), would it be worth emailing TUI to state you do not accept it and want a cash refund? 
They tell you to wait until it's on your account (4 weeks from date of holidaty), however I'm worried that by doing nothing upon receipt of the email will imply that I accept the voucher. This might have implications Futher down the line if they were to go into administration.

bradders1983

Aa1242 said:

Upon receiving the email stating you will be getting a refund credit (voucher), would it be worth emailing TUI to state you do not accept it and want a cash refund? 
They tell you to wait until it's on your account (4 weeks from date of holidaty), however I'm worried that by doing nothing upon receipt of the email will imply that I accept the voucher. This might have implications Futher down the line if they were to go into administration.

It would have no implications at all. ATOL would know you had a cancelled holiday and would pay you back accordingly if push came to shove