British Gas X (Online Only Tariff) - Updated 6th April - AVOID

Hutchy96

Has anyone received their first bill yet? Made their Direct Debit payment?

They were supposed to take payment on the 1st of April, which didn't happen. I also note they still haven't take payment for the 1st of May.

They still haven't transferred my gas from Bulb either. Do they think that I'll have one billing date for electricity and one for gas, all whilst on a dual-fuel tariff? Crazy.

Kangela956

As i still have not been able to make contact with them and they havent transferred my gas either, i have cancelled my direct debit. They have sent me an email today asking me to send electric reading but you can not reply to the email, its mad

Hutchy96

Kangela956 said:

As i still have not been able to make contact with them and they havent transferred my gas either, i have cancelled my direct debit. They have sent me an email today asking me to send electric reading but you can not reply to the email, its mad

Click on the blue chat box in the bottom right via this link: https://www.britishgasx.co.uk/contact-us

Kangela956

finally got hold of them and hopefully got it sorted

Hutchy96

I chatted with them again today and asked why it's been 3 weeks+ and gas hasn't switched.
I've been told the switch has failed again, but never received any e-mails from them. On top of this, they are now saying my DD was cancelled by me, which is not correct.

Again, as per title. AVOID. I will be launching a complaint against them tomorrow.

Kangela956

I sent a complaint last week but not had anything back yet, i will give it 2 weeks to see if they do my gas, if they dont i am leaving.  I have kept a copy of the chat.

krish

My dad (basically me as I manage their utilities, insurances etc) has not had any problems at all. I was worried reading this thread, hence my contacting CEC about BGX, but the dual fuel switch completed on schedule, direct debit taken as expected, and today within a couple of hours of submitting the first monthly meter readings after the opening ones, the first monthly bill was generated and was all correct - matched my dad's calculation exactly. Previous supplier Bulb already issued final bill and refund of account credit.

Jay662

Can I stress to anyone reading this, do not join British Gas X.

They failed to move my Gas over but didn't tell me, funny enough they're taking money for it and my acconut page states they have Gas. Managed to speak to someone who confirmed there was issues moving it over and i'm free to go elsehwere.

Have started moving to Octopus energy, Gas is still with Bulb and energy with the crooks at British Gas X. So much for my savings.

My gripe now, it's impossible to get a hold of anyone. The chat bot doesn't work and no one is picking up their escalations. I'm on my 5th attempt today to speak with someone. Yesterday it was waiting for 50 minutes for the bot to disconnect me. A complete shambles, DO NOT GO WITH THEM

KecMac81

In my account I am showing as being on supply for my electricity only since 28th May, and have been continually asked by SSE to submit a meter reading. I explained to them tonight I am with British Gas X and after a thorough investigation, the lady advised they havent taken the supply and I'm still with them! This is the poorest service I've ever had, cant contact anyone and i have no documented proof they have done anything. AVOID this company at all costs.

Gerry1

KecMac81 said:

after a thorough investigation, the lady advised they havent taken the supply and I'm still with them!

Check with your DNO who really supplies you.