Lux ac battery controller

chainreaction

EU address is down for me 😪

EVandPV

cm4ever said:

Server access issues should all be sorted now - I've got a lot of sympathy and respect for Lux as these sorts of issues can be hard to track down and it doesn't help when some customers are quick to ridicule them when they don't know the facts.

Yeah they've done a great job of fixing it. 🤦

cm4ever

I've not had any problems, the app and website are working fine..... for me?

Checked a couple of times this morning then again just now (12:05) no problem - EU website.

Service via the app has also been trouble free and I regularly use the app many times a day.

EVandPV

EU address, it was up 5 minutes ago .....

cm4ever

EVandPV said:

EU address, it was up 5 minutes ago .....

..... very interesting @EVandPV looking at your website address it's not the one I use for the EU website?

Here's the one I always use: -

https://eu.luxpowertek.com/WManage/web/monitor/inverter

Yours has 'server' at the front not 'eu'?

To me, it doesn't look like you are using the EU website?

Wattstored

I've just logged into both of these & the gaps in my data are exactly the same (ie 'offline' periods).

https://server.luxpowertek.com/WManage/web/monitor/inverter

https://server.luxpowertek.com/WManage/web/maintain/remoteSet

Can others confirm if it was the same for them by checking via the graph at bottom of the main screen between 9.36-11.36 where it was offline for 2 hours. I believe the web portal is supposed to update every 5 minutes but by moving the cursor along the graph the gaps in data are very erratic with very few at 5 mins, many at 10 or more.

The issue for me is that although the data looks 'live', it frequently seems to be just a historic display from the last time it was updated (sometimes a large gap) and the the 'Maintenance' tab then shows 'timeout' if I need to change or update something.

....by the way, offline again now as I typed this.

cm4ever

Checked 13:52 - 'eu' website working, maintenance section working and no apparent data missing from graph area in that timeframe: -

Wattstored

Even when I use the EU address copied from the post above my site is still offline and the graph only shows data 9.36 & 11.36 with nothing in between (many other instances but this is just an example)

This is the address that appears on the main screen after logging in with the EU link:      https://server.luxpowertek.com/WManage/web/monitor/inverter

cm4ever

What happens if you use this address: -

https://eu.luxpowertek.com/WManage/web/monitor/inverter

Notice the 'eu' in the address instead of 'server'?

Once logged in the address bar doesn't change to 'server', it still shows 'eu'.

Wattstored

This:

https://eu.luxpowertek.com/WManage/web/monitor/inverter