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Used car purchase and return issue

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gerdzio
gerdzio Posts: 17 Forumite
10 Posts Name Dropper
edited 28 February 2020 at 9:49PM in Motoring
I bought a used car from the dealer. Traded my other car where the dealer settled the HP with the finance company and used the 5000 pounds as a deposit for the car I purchased, generally speaking my car was traded for 12K pounds, the dealer settled the agreement with finance company, so I had 5K pounds left which was a deposit.
In order to purchase this car I had to travel over 240 miles, take the ferry. Initially all was arranged over the phone, seen the advert and got a movie of that car.
I made a purchase in person, got HP approved and left the dealer.
Arrived back home and 2 days since purchase I noticed that car fuel consumption is high.
The dealer told me that car is economic on the purchase day, considering v8 engine 4.0 TFSI, I wasn't quite sure hence I was always Diesel user.
I contacted the dealer abt the high fuel consumption and I asked to return this car, it was just 2 or 3 days after making this purchase. The dealer refused.
Contacted the HP finance company stating that car takes too much fuel and they said that it's not any fault, however I was within 14 days cooling off period and that I can withdraw the agreement but I will have to get another finance company to pay and settle the payment for this car.
Generally speaking I was not eligible to return this car and cancell the finance agreement and I didn't know how to go about this issue.
Finally the Dealer told me that they can buy this car back but 2500 pounds less than I paid for. I have a proof how much I paid, how much they paid me and how much they advertised this car once I returned this vehicle. 
They advertised the car I bought for the same price that I paid for. In order to return this car I had to travel to them again 240 miles and book ferry, flight back over.
I know it sounds complicated but in my particular case can they offer this kind of solution and is it legal or is it some kind of breach?
I was with the garage enquiring abt the fuel consumption where they told me that I would have to get 5 full tanks and then test it if consumption is not right.
I would need to spend some money in order to prove that and then it's hard to know whether I was right or not.
It's vague if fuel consumption would be considered here as some kind of fault.
However I returned this car, got 2500 pounds less in my deposit where I paid 5K pounds.
Is there anything that I can do in this case?
Can I take this dealer to the court for breaching my consumer rights?
Prior to my return I asked them if I could replace this car with more economic one but they refused.
Giving example : Distance 173 miles cost me 40 pounds using this car in combined. Where using another car with smaller diesel engine costs me 30 pounds.
What can I do in this case, it's just 10 days since I returned this car? Could I play with them and say that I found the fault, where I have a piece of paper from the garage stating abt connecting to the computer but actually I don't have any fault report showing the problem.
I'm just 2500 pounds worse off in this case and I feel that's not fair on me, the dealer could reduce the return price by fair and wear use, but taking this car back for 2500 pounds less in just few days is not fair and not right.
Once I returned this car I contacted the website where car was advertised and then advertised after my return but they told me that they can't send me fuel and running cost details as they don't hold these details.
Strange is that this car is no longer advertised at this particular website anymore, although they advertise this car at their own website.
Also I made some photos showing the fuel consumption for this car when car has been advertised and another advert for the same car, where the fuel consumption figures are completely different and are not the same. How come that same car with same engine can have different fuel consumption at 2 different adverts?
I tried to do a bit of research with regards to consumer rights when buying used car and I'm sort of confused because it's hard to determine wheter it was a distance online sale or not. I signed the agreement papers that have been emailed to me. I signed and emailed all HP documents back to the finance company.
I know that if this would be considered as online distance sale I have the right to return this car within 14 days without giving the reason, however I was at the dealer premises, so what kind of purchase was that?
Please let me know if I can do sth about this as I'm trying to draft a complaint to the dealer.
«1345

Comments

  • Ectophile
    Ectophile Posts: 7,983 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    It's a 4 litre petrol engine, for goodness sake! https://www.digitaltrends.com/cars/digital-trends-engine-year-audis-4-0-tfsi-v8/ What did you expect?  You buy the biggest gas guzzling monster you can find, and then complain about the fuel economy.
    That article suggests you can expect about 27mpg on the open road and 16mpg around town.

    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • gerdzio
    gerdzio Posts: 17 Forumite
    10 Posts Name Dropper
    edited 28 February 2020 at 11:30PM
    Well, Audi SQ7 is also V8 engine and is not taking that much.
    What did I expect?
    I expect some tips with regards to my options rather than blaming me for what has happened.
    Bought car for 29450 returned for 27000 pounds, traded BMW for 12K where they sold with 2425 pounds profit.
    Why should I be worse off here by 2500 pounds? I'm not even talking abt my loss with p/x.
  • Stubod
    Stubod Posts: 2,586 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 28 February 2020 at 11:44PM
    LOL..absolutely p1ss@d myself when I read this ...very funny...it must be the school holidays again...absolutely brill....when is the film coming out!!
    .."It's everybody's fault but mine...."
  • AdrianC
    AdrianC Posts: 42,189 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper
    edited 28 February 2020 at 11:50PM
    There are genuine grounds for returning a car... and buyer's remorse because you didn't do your research properly is not one of them. It's illegal for anybody to quote fuel figures other than the official standardised-test figures.

    Given that you collected the car from their premises, it's not a distance sale.

    Also, even if you do have genuine grounds for returning it, the distance between you and the dealer is your problem.

    Your one hope for a get-out is if it's on a manufacturer approved-used scheme that gives you a 30-day no quibble exchange.
  • gerdzio
    gerdzio Posts: 17 Forumite
    10 Posts Name Dropper
    edited 28 February 2020 at 11:58PM
    Car has already been returned so it's gone to the dealer. Thought would get more advanced advice here. Thanks a lot anyway.
    Pitty that Motorpoint paid my all travel back for misdescibed advert for another vehilce that I bought in 2015 and they also refunded car in full, but Yes You are all better aware and You all know best.
  • Mercdriver
    Mercdriver Posts: 3,898 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    Try and put some line spaces in.  It's pretty difficult to read...
  • So what we have here is a new car 4.0l V8 that the OP buys and in his excitement of owning a new car runs it ragged for a week or so gets the mpg down possibly as low as sub 10 mpg and then starts moaning.

    True mpg suggests if you are getting just over 20 mpg you are doing well.

    https://www.honestjohn.co.uk/realmpg/audi/s8-2012
  • lopsyfa
    lopsyfa Posts: 474 Forumite
    Eighth Anniversary 100 Posts Name Dropper
    edited 29 February 2020 at 3:59PM
    You don't have any ground for return. 170 miles for £40 means about 25mpg, if we assume petrol is £1.30 per litre. That is actually very good for a 4 litre car. You can't then compare the consumption with a smaller engine car. You should have bought a smaller engine car then.
    The car now has an extra registered keeper and the fact they advertise it for the same price doesn't mean it will sell for that price. They also need to account for the overheads and costs involved in selling the car to you and then buying it back.
    Next time research the car better before buying it.
  • lopsyfa
    lopsyfa Posts: 474 Forumite
    Eighth Anniversary 100 Posts Name Dropper
    Just to add it would have been better to put the £2500 in a bank account and then use it to top up your fuel cost. I doubt the next car you buy will save you the £2500 over the next 4 years.
  • Next time, do proper research !
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