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Daliah

bristolleedsfan said:

Not wanting to get into discussing specific details of deviation(s) has anyone who deviated from Santander reg saver T+C subsequently closed it prematurely without anything being said by Santander or otherwise about having deviated from T+C ?

Still waiting for Santander to respond to my closure request. Did they say anything to you?

bristolleedsfan

Daliah said:

bristolleedsfan said:

Not wanting to get into discussing specific details of deviation(s) has anyone who deviated from Santander reg saver T+C subsequently closed it prematurely without anything being said by Santander or otherwise about having deviated from T+C ?

Still waiting for Santander to respond to my closure request. Did they say anything to you?

I am looking to close mine next week ( not via app) .....

10_66

bristolleedsfan said:

Not wanting to get into discussing specific details of deviation(s) has anyone who deviated from Santander reg saver T+C subsequently closed it prematurely without anything being said by Santander or otherwise about having deviated from T+C ?

Not sure what deviation you mean, but if it's of any help, I closed mine (initially tried by chat online but had to resort to phone), balance transferred to the account from which the s.o. came.  I opened the new one and set up new s.o.  Santander haven't come back to me about anything.

Nick_C

Daliah said:

bristolleedsfan said:

Not wanting to get into discussing specific details of deviation(s) has anyone who deviated from Santander reg saver T+C subsequently closed it prematurely without anything being said by Santander or otherwise about having deviated from T+C ?

Still waiting for Santander to respond to my closure request. Did they say anything to you?

I used the chat bot in the app to request closure at 6pm yesterday.  Got a response at 11pm.  Account now closed and interest credited to my current account this morning.  (I emptied the account yesterday.)

Frogletina

Nick_C said:

Daliah said:

bristolleedsfan said:

Not wanting to get into discussing specific details of deviation(s) has anyone who deviated from Santander reg saver T+C subsequently closed it prematurely without anything being said by Santander or otherwise about having deviated from T+C ?

Still waiting for Santander to respond to my closure request. Did they say anything to you?

I used the chat bot in the app to request closure at 6pm yesterday.  Got a response at 11pm.  Account now closed and interest credited to my current account this morning.  (I emptied the account yesterday.)

I requested via the chat bot on 3/10 and this hasn't been actioned yet

where_are_we

Our two different experiences were: Santander closure of RS15 via "chat" took place same day via App and money transferred on the same day. Online "chat" closure took 3 days and money transferred into current account (CA) after the same 3 days. Both transfers included interest. Remember to cancel SO to old RS15 and also wait 2 working days before opening a new RS16. Account numbers change. Despite T&C`s saying you can only add money using a SO from your Santander CA it`s ok to do an immediate first deposit using an internal transfer from your CA. Also when setting up 11 monthly SO`s have your first SO a month after account opening date. This is not a typical calendar month RS where you feed it on the 1st of the month.

Daliah

Just went into my Santander Chat for a different reason -  and find that they did ask me an additional question about my RS closure, within a couple of hours of me putting the request up. I did not know about that additional question (no notification), so didn't answer it, and they then closed the case................so I have now tried it again, keeping an eye on the chat this time!

Worth checking whether you are in a similar situation if you are still waiting

10_66

Daliah said:

Just went into my Santander Chat for a different reason -  and find that they did ask me an additional question about my RS closure, within a couple of hours of me putting the request up. I did not know about that additional question (no notification), so didn't answer it, and they then closed the case................so I have now tried it again, keeping an eye on the chat this time!

Worth checking whether you are in a similar situation if you are still waiting

This is what happened to me, but as I couldn't be available indefinitely for the chat responses, the chats kept closing.  I ended up ringing.  Strangely though, OH's (despite chat closing once and chat being renewed and closed again) was all done on chat successfully.

Daliah

10_66 said:

Daliah said:

Just went into my Santander Chat for a different reason -  and find that they did ask me an additional question about my RS closure, within a couple of hours of me putting the request up. I did not know about that additional question (no notification), so didn't answer it, and they then closed the case................so I have now tried it again, keeping an eye on the chat this time!

Worth checking whether you are in a similar situation if you are still waiting

This is what happened to me, but as I couldn't be available indefinitely for the chat responses, the chats kept closing.  I ended up ringing.  Strangely though, OH's (despite chat closing once and chat being renewed and closed again) was all done on chat successfully.

I also decided to call as well as I don't have a lot of confidence in that Chat bot. Call was answered surprisingly swiftly, they appear to have a special closure team. I just said 'account closure' when the call handler bot asked for the purpose of my call. No endless waiting in a queue with terrible music, I got put through to a human straight away, who confirmed my account was now closed but it takes up to 2 days before I can open the new RS.

SFindlay

where_are_we said:

Our two different experiences were: Santander closure of RS15 via "chat" took place same day via App and money transferred on the same day. Online "chat" closure took 3 days and money transferred into current account (CA) after the same 3 days. Both transfers included interest. Remember to cancel SO to old RS15 and also wait 2 working days before opening a new RS16. Account numbers change. Despite T&C`s saying you can only add money using a SO from your Santander CA it`s ok to do an immediate first deposit using an internal transfer from your CA. Also when setting up 11 monthly SO`s have your first SO a month after account opening date. This is not a typical calendar month RS where you feed it on the 1st of the month.

There is no need to wait 2 working days from closure to open a new RS16, as soon as closure of RS15 confirmed and funds transferred to current account you can open a new account and send first payment via a transfer from your current account, subsequent payments need only be from your current account it doesn't actually need to be a SO you can do a manual transfer each month if you so wish.