Regular Savings Accounts: The Best Currently Available List!

Stargunner

subjecttocontract said:

Stargunner said:

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

My FD regular saver matured yesterday. I called them this morning and they transferred the funds to my current account whilst I was on the phone and I have now withdrawn them.
No complaints with that service.

Well I've got plenty to complain about......I'm not aware that the reg saver maturity process provided by FD states that savers are required to phone them. So, why would any of us phone them. This is yet another example of poor customer service for those that follow the normal procedure.

Why FD can't 'automatically' transfer the matured reg saver funds into the FD current account is a complete mystery.

It is not standard procedure to need to call them, but I have read on here of other posters saying thst by calling them that it speeds the process up, because then they generally transfer your money instantly.

By not calling them FD will transfer the funds from your RS to your standard saver account. If you don’t have a standard saver account they will convert your RS into one and then transfer your funds in to that, rather than transferring it to uour current account, where it wouldn’t be earning any interest.

subjecttocontract

Stargunner said:

subjecttocontract said:

Stargunner said:

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

My FD regular saver matured yesterday. I called them this morning and they transferred the funds to my current account whilst I was on the phone and I have now withdrawn them.
No complaints with that service.

Well I've got plenty to complain about......I'm not aware that the reg saver maturity process provided by FD states that savers are required to phone them. So, why would any of us phone them. This is yet another example of poor customer service for those that follow the normal procedure.

Why FD can't 'automatically' transfer the matured reg saver funds into the FD current account is a complete mystery.

It is not standard procedure to need to call them, but I have read on here of other posters saying thst by calling them that it speeds the process up, because then they generally transfer your money instantly.

By not calling them FD will transfer the funds from your RS to your standard saver account. If you don’t have a standard saver account they will convert your RS into one and then transfer your funds in to that, rather than transferring it to uour current account, where it wouldn’t be earning any interest.

Well I'm afraid that FD process just isn't good enough for me.

Transferring the maturing funds directly into the current account makes perfect sense, it saves FD time & effort opening a standard saver account and also saves their customers waiting a few days to get access to their money. I can't imagine there are many FD customers that actually want a standard saver account paying rubbish interest !

FD are not the only bank to operate a process for maturing funds that are specifically designed to put their customers at a disadvantage......and I'm getting increasingly annoyed about it. It's totally unnecessary and is just their attempt at trying to take customers for a ride.

csw5780

My HSBC RS matured today. Interest appeared overnight and was able to move full balance to current account 👍🏻

surreysaver

Stargunner said:

subjecttocontract said:

Stargunner said:

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

My FD regular saver matured yesterday. I called them this morning and they transferred the funds to my current account whilst I was on the phone and I have now withdrawn them.
No complaints with that service.

Well I've got plenty to complain about......I'm not aware that the reg saver maturity process provided by FD states that savers are required to phone them. So, why would any of us phone them. This is yet another example of poor customer service for those that follow the normal procedure.

Why FD can't 'automatically' transfer the matured reg saver funds into the FD current account is a complete mystery.

It is not standard procedure to need to call them, but I have read on here of other posters saying thst by calling them that it speeds the process up, because then they generally transfer your money instantly.

By not calling them FD will transfer the funds from your RS to your standard saver account. If you don’t have a standard saver account they will convert your RS into one and then transfer your funds in to that, rather than transferring it to uour current account, where it wouldn’t be earning any interest.

My FD matured yesterday. It disappeared from my online accounts a couple of days previously. The money was available to me yesterday without having to contact them and I even had applied for a new regular saver yesterday and it was opened the same day!

Stargunner

subjecttocontract said:

Stargunner said:

subjecttocontract said:

Stargunner said:

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

My FD regular saver matured yesterday. I called them this morning and they transferred the funds to my current account whilst I was on the phone and I have now withdrawn them.
No complaints with that service.

Well I've got plenty to complain about......I'm not aware that the reg saver maturity process provided by FD states that savers are required to phone them. So, why would any of us phone them. This is yet another example of poor customer service for those that follow the normal procedure.

Why FD can't 'automatically' transfer the matured reg saver funds into the FD current account is a complete mystery.

It is not standard procedure to need to call them, but I have read on here of other posters saying thst by calling them that it speeds the process up, because then they generally transfer your money instantly.

By not calling them FD will transfer the funds from your RS to your standard saver account. If you don’t have a standard saver account they will convert your RS into one and then transfer your funds in to that, rather than transferring it to uour current account, where it wouldn’t be earning any interest.

Well I'm afraid that FD process just isn't good enough for me.

Transferring the maturing funds directly into the current account makes perfect sense, it saves FD time & effort opening a standard saver account and also saves their customers waiting a few days to get access to their money. I can't imagine there are many FD customers that actually want a standard saver account paying rubbish interest !

FD are not the only bank to operate a process for maturing funds that are specifically designed to put their customers at a disadvantage......and I'm getting increasingly annoyed about it. It's totally unnecessary and is just their attempt at trying to take customers for a ride.

FD are not trying to take their customers for a ride. 

They make it perfectly clear how the process works and if you had of bothered to have read it, you could have prevented yourself getting so annoyed over something so trivial.



 What happens to my money when my Regular Saver matures?

Your money will be automatically transferred to a Savings Account. If you don’t have a sole Savings Account, your Regular Saver will convert into a new sole Savings Account.

How long does the maturity process take?

It can take up to 5 working days – it’s usually much quicker than this but if your maturity date falls just before or on a weekend it can take longer to complete the processing work. Don’t worry your money will still be earning interest while this is all happening.

Wheres_My_Cashback

subjecttocontract said:

Stargunner said:

subjecttocontract said:

Stargunner said:

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

My FD regular saver matured yesterday. I called them this morning and they transferred the funds to my current account whilst I was on the phone and I have now withdrawn them.
No complaints with that service.

Well I've got plenty to complain about......I'm not aware that the reg saver maturity process provided by FD states that savers are required to phone them. So, why would any of us phone them. This is yet another example of poor customer service for those that follow the normal procedure.

Why FD can't 'automatically' transfer the matured reg saver funds into the FD current account is a complete mystery.

It is not standard procedure to need to call them, but I have read on here of other posters saying thst by calling them that it speeds the process up, because then they generally transfer your money instantly.

By not calling them FD will transfer the funds from your RS to your standard saver account. If you don’t have a standard saver account they will convert your RS into one and then transfer your funds in to that, rather than transferring it to uour current account, where it wouldn’t be earning any interest.

Well I'm afraid that FD process just isn't good enough for me.

Transferring the maturing funds directly into the current account makes perfect sense, it saves FD time & effort opening a standard saver account and also saves their customers waiting a few days to get access to their money. I can't imagine there are many FD customers that actually want a standard saver account paying rubbish interest !

FD are not the only bank to operate a process for maturing funds that are specifically designed to put their customers at a disadvantage......and I'm getting increasingly annoyed about it. It's totally unnecessary and is just their attempt at trying to take customers for a ride.

That's the way they do it, you have a choice and you chose to accept it so there's no point in moaning about it here after signing up, moan to them.
Would hate to think how annoyed you get if there was a real problem. It's no big deal to wait a day, maybe 2 if you're unlucky, however you are aware a quick circumventing call can speed it up further, again your choice. Have a word with yourself !

Bazzalona13295

My FD savers not up quite yet but is the phone number shown on their app?

OneUser1

Kazza242 said:

OneUser1 said:

My Cambridge Regular Saver matures soon and I usually renew using on-line. At the moment I am unable to use their website. I get as far as being sent a One Time Code but then it half logs me on, half crashes and displays an error message. I did ring the number but all I got was a friendly CSA who admitted she knew nothing about the website and was unable to help.

So I am curious whether anyone else had the same problem (and cured it?) or even just has the same problem.

Since I get as far as having the One Time Code sent, I don’t think it’s me.

I just logged onto the Cambridge BS online banking portal successfully a moment ago.  

You may want to delete your cookies and cache and then try again.  Also, check that your web browser is up-to-date and if it isn't, update it.  

Still no luck. But that said I am tantalisingly close. If I attempt to log on I get the One Time Code and I reach the basic website with the four tabs along the top but there’s a big message "Sorry. An error occurred while processing your request." 

That message is in the home tab. But I am clearly logged in because if I select the "Your Details” tab I can see my name, address and phone numbers. The “View Documents” gives the error message. The “Message Centre” is half and half. It’s corrupted format but does show some previous messages. 

I can keep switching between tabs (with the same results each time) and I even have the Log Off button. 

I only have an iPad and an iPhone. Does anyone here with an Apple device have the same issue?

Stargunner

Bazzalona13295 said:

My FD savers not up quite yet but is the phone number shown on their app?

03456100100

Bazzalona13295

Stargunner said:

Bazzalona13295 said:

My FD savers not up quite yet but is the phone number shown on their app?

03456100100

Great, thanks a lot.