Regular Savings Accounts: The Best Currently Available List!

friolento

OneUser1 said:

Kazza242 said:

OneUser1 said:

My Cambridge Regular Saver matures soon and I usually renew using on-line. At the moment I am unable to use their website. I get as far as being sent a One Time Code but then it half logs me on, half crashes and displays an error message. I did ring the number but all I got was a friendly CSA who admitted she knew nothing about the website and was unable to help.

So I am curious whether anyone else had the same problem (and cured it?) or even just has the same problem.

Since I get as far as having the One Time Code sent, I don’t think it’s me.

I just logged onto the Cambridge BS online banking portal successfully a moment ago.  

You may want to delete your cookies and cache and then try again.  Also, check that your web browser is up-to-date and if it isn't, update it.  

Still no luck. But that said I am tantalisingly close. If I attempt to log on I get the One Time Code and I reach the basic website with the four tabs along the top but there’s a big message "Sorry. An error occurred while processing your request." 

That message is in the home tab. But I am clearly logged in because if I select the "Your Details” tab I can see my name, address and phone numbers. The “View Documents” gives the error message. The “Message Centre” is half and half. It’s corrupted format but does show some previous messages. 

I can keep switching between tabs (with the same results each time) and I even have the Log Off button. 

I only have an iPad and an iPhone. Does anyone here with an Apple device have the same issue?

Like @Kazza242, I have no problems logging into Cambridge. I placed my maturity instructions just a couple of days ago.They confirmed it by secure message, which I was advised about by email. Just as well, as I had made a stupid mistake in the maturity instructions, which they corrected immediately after I sent them a secure msg yesterday.

If you are still stuck after cleaning your browsing history and cookies, have you tried logging into CBS by browser (not app) over mobile data (not WiFI)? It could be a problem with your bradband provider - who are you with?  

If all else fails, call them. I found they have very short wait times, and very efficient and skilled CS.

Expotter

Bazzalona13295 said:

My FD savers not up quite yet but is the phone number shown on their app?

As a side note, you don't necessarily need to call them. I managed to request the transfer of the whole balance to my current account using the online chat. First you get the chatbot who connects you to an advisor. It was done before the chat ended.

Bazzalona13295

Expotter said:

Bazzalona13295 said:

My FD savers not up quite yet but is the phone number shown on their app?

As a side note, you don't necessarily need to call them. I managed to request the transfer of the whole balance to my current account using the online chat. First you get the chatbot who connects you to an advisor. It was done before the chat ended.

Thankyou, hopefully that will be the case with me.

janusd

Expotter said:

Bazzalona13295 said:

My FD savers not up quite yet but is the phone number shown on their app?

As a side note, you don't necessarily need to call them. I managed to request the transfer of the whole balance to my current account using the online chat. First you get the chatbot who connects you to an advisor. It was done before the chat ended.

out of curiosity, are their call centres still based in Scotland? I ask because my FD matures on 2nd Jan (which will be a bank holiday in Scotland), so wondering if there will be limited staff on the phones/chat that day?? if so, i'll just leave it until the day after.

gt94sss2

janusdesign said:

Expotter said:

Bazzalona13295 said:

My FD savers not up quite yet but is the phone number shown on their app?

As a side note, you don't necessarily need to call them. I managed to request the transfer of the whole balance to my current account using the online chat. First you get the chatbot who connects you to an advisor. It was done before the chat ended.

out of curiosity, are their call centres still based in Scotland? I ask because my FD matures on 2nd Jan (which will be a bank holiday in Scotland), so wondering if there will be limited staff on the phones/chat that day?? if so, i'll just leave it until the day after.

First Direct have call centres in both Leeds and in Scotland.

Vortigern

gt94sss2 said:

janusdesign said:

Expotter said:

Bazzalona13295 said:

My FD savers not up quite yet but is the phone number shown on their app?

As a side note, you don't necessarily need to call them. I managed to request the transfer of the whole balance to my current account using the online chat. First you get the chatbot who connects you to an advisor. It was done before the chat ended.

out of curiosity, are their call centres still based in Scotland? I ask because my FD matures on 2nd Jan (which will be a bank holiday in Scotland), so wondering if there will be limited staff on the phones/chat that day?? if so, i'll just leave it until the day after.

First Direct have call centres in both Leeds and in Scotland.

...and they are open 24/7/365 if I remember correctly. No bank holidays for their call centres. 

granta

Hanley Economic RS

Have just opened an account and forgot to make the payment in by debit card. Is there a way to make a BACS payment without having to wait for User ID etc? I just want to do a test £1 payment in. There were no account details listed on the penultimate page despite saying there were.

flaneurs_lobster

granta said:

Hanley Economic RS

Have just opened an account and forgot to make the payment in by debit card. Is there a way to make a BACS payment without having to wait for User ID etc? I just want to do a test £1 payment in. There were no account details listed on the penultimate page despite saying there were.

I've just done this

https://forums.moneysavingexpert.com/discussion/comment/80470561/#Comment_80470561

You'll need your account number, call for details would be my suggestion.

granta

flaneurs_lobster said:

granta said:

Hanley Economic RS

Have just opened an account and forgot to make the payment in by debit card. Is there a way to make a BACS payment without having to wait for User ID etc? I just want to do a test £1 payment in. There were no account details listed on the penultimate page despite saying there were.

I've just done this

https://forums.moneysavingexpert.com/discussion/comment/80470561/#Comment_80470561

You'll need your account number, call for details would be my suggestion.

Thanks. I've managed to find the clearing bank details (Lloyds) myself and have my application reference so will ping over £1.

SFindlay

subjecttocontract said:

Stargunner said:

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

My FD regular saver matured yesterday. I called them this morning and they transferred the funds to my current account whilst I was on the phone and I have now withdrawn them.
No complaints with that service.

Well I've got plenty to complain about......I'm not aware that the reg saver maturity process provided by FD states that savers are required to phone them. So, why would any of us phone them. This is yet another example of poor customer service for those that follow the normal procedure.

Why FD can't 'automatically' transfer the matured reg saver funds into the FD current account is a complete mystery.

Why people can't read account T&C when they consider applying for an account is a complete mystery to me!! FD don't hide maturity procedure so if people don't like it the simple answer is don't open the account in the first place and find a provider that provides maturity procedures they approve of!!