Regular Savings Accounts: The Best Currently Available List!

Stargunner

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

My FD regular saver matured yesterday. I called them this morning and they transferred the funds to my current account whilst I was on the phone and I have now withdrawn them.
No complaints with that service.

Special_Saver2

Hi Everybody,

I have updated the first page of this thread.

- Melton BS Regular Saver (Issue 4) withdrawn and removed from page 1

- Yorkshire BS Loyalty Regular eSaver 2023 and Yorkshire BS Loyalty Regular Saver 2023 withdrawn and removed from page 1

- Hanley Economic BS Online Regular Saver added to page 1 paying 5.5% gross p.a. variable on up to £1,000 per month with no maturity date, minimum monthly payment of £250, you can miss two payments per tax year and you can make 5 withdrawals per tax year (6 April to 5 April) without penalty, £1,000 must remain in the account following a withdrawal, maximum balance £100,000, must be opened online. 

I will do the next update in the next 2 weeks.

SS2

---

For those new to this thread, the first few posts are regularly updated and are on the first page
https://forums.moneysavingexpert.com/discussion/6106986/regular-savings-accounts-the-best-currently-available-list/p1

qsk

I have a Christmas RS Bond from Principality BS which is maturing on Christmas day. The maturity option has a 6.25% Maturity Winter RS Bond which probably worth a look for anyone who have the same RS bond.

subjecttocontract

Stargunner said:

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

My FD regular saver matured yesterday. I called them this morning and they transferred the funds to my current account whilst I was on the phone and I have now withdrawn them.
No complaints with that service.

Well I've got plenty to complain about......I'm not aware that the reg saver maturity process provided by FD states that savers are required to phone them. So, why would any of us phone them. This is yet another example of poor customer service for those that follow the normal procedure.

Why FD can't 'automatically' transfer the matured reg saver funds into the FD current account is a complete mystery.

OneUser1

My Cambridge Regular Saver matures soon and I usually renew using on-line. At the moment I am unable to use their website. I get as far as being sent a One Time Code but then it half logs me on, half crashes and displays an error message. I did ring the number but all I got was a friendly CSA who admitted she knew nothing about the website and was unable to help.

So I am curious whether anyone else had the same problem (and cured it?) or even just has the same problem.

Since I get as far as having the One Time Code sent, I don’t think it’s me.

Kazza242

OneUser1 said:

My Cambridge Regular Saver matures soon and I usually renew using on-line. At the moment I am unable to use their website. I get as far as being sent a One Time Code but then it half logs me on, half crashes and displays an error message. I did ring the number but all I got was a friendly CSA who admitted she knew nothing about the website and was unable to help.

So I am curious whether anyone else had the same problem (and cured it?) or even just has the same problem.

Since I get as far as having the One Time Code sent, I don’t think it’s me.

I just logged onto the Cambridge BS online banking portal successfully a moment ago.  

You may want to delete your cookies and cache and then try again.  Also, check that your web browser is up-to-date and if it isn't, update it.  

Stargunner

subjecttocontract said:

Stargunner said:

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

My FD regular saver matured yesterday. I called them this morning and they transferred the funds to my current account whilst I was on the phone and I have now withdrawn them.
No complaints with that service.

Well I've got plenty to complain about......I'm not aware that the reg saver maturity process provided by FD states that savers are required to phone them. So, why would any of us phone them. This is yet another example of poor customer service for those that follow the normal procedure.

Why FD can't 'automatically' transfer the matured reg saver funds into the FD current account is a complete mystery.

It is not standard procedure to need to call them, but I have read on here of other posters saying thst by calling them that it speeds the process up, because then they generally transfer your money instantly.

By not calling them FD will transfer the funds from your RS to your standard saver account. If you don’t have a standard saver account they will convert your RS into one and then transfer your funds in to that, rather than transferring it to uour current account, where it wouldn’t be earning any interest.

subjecttocontract

Stargunner said:

subjecttocontract said:

Stargunner said:

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

My FD regular saver matured yesterday. I called them this morning and they transferred the funds to my current account whilst I was on the phone and I have now withdrawn them.
No complaints with that service.

Well I've got plenty to complain about......I'm not aware that the reg saver maturity process provided by FD states that savers are required to phone them. So, why would any of us phone them. This is yet another example of poor customer service for those that follow the normal procedure.

Why FD can't 'automatically' transfer the matured reg saver funds into the FD current account is a complete mystery.

It is not standard procedure to need to call them, but I have read on here of other posters saying thst by calling them that it speeds the process up, because then they generally transfer your money instantly.

By not calling them FD will transfer the funds from your RS to your standard saver account. If you don’t have a standard saver account they will convert your RS into one and then transfer your funds in to that, rather than transferring it to uour current account, where it wouldn’t be earning any interest.

Well I'm afraid that FD process just isn't good enough for me.

Transferring the maturing funds directly into the current account makes perfect sense, it saves FD time & effort opening a standard saver account and also saves their customers waiting a few days to get access to their money. I can't imagine there are many FD customers that actually want a standard saver account paying rubbish interest !

FD are not the only bank to operate a process for maturing funds that are specifically designed to put their customers at a disadvantage......and I'm getting increasingly annoyed about it. It's totally unnecessary and is just their attempt at trying to take customers for a ride.

csw5780

My HSBC RS matured today. Interest appeared overnight and was able to move full balance to current account 👍🏻

surreysaver

Stargunner said:

subjecttocontract said:

Stargunner said:

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

My FD regular saver matured yesterday. I called them this morning and they transferred the funds to my current account whilst I was on the phone and I have now withdrawn them.
No complaints with that service.

Well I've got plenty to complain about......I'm not aware that the reg saver maturity process provided by FD states that savers are required to phone them. So, why would any of us phone them. This is yet another example of poor customer service for those that follow the normal procedure.

Why FD can't 'automatically' transfer the matured reg saver funds into the FD current account is a complete mystery.

It is not standard procedure to need to call them, but I have read on here of other posters saying thst by calling them that it speeds the process up, because then they generally transfer your money instantly.

By not calling them FD will transfer the funds from your RS to your standard saver account. If you don’t have a standard saver account they will convert your RS into one and then transfer your funds in to that, rather than transferring it to uour current account, where it wouldn’t be earning any interest.

My FD matured yesterday. It disappeared from my online accounts a couple of days previously. The money was available to me yesterday without having to contact them and I even had applied for a new regular saver yesterday and it was opened the same day!