Lidl Athena ANPR - Lidl cancelled charge

mooby77

Hi, 
Newbie here , but wanted to share my very limited  experience. 
Received a PCN from Athena ANPR ltd , stating exceeded parking by 20 minutes , I appealed using the claim process online and it was rejected, then I appealed using the so called IAS , independent Appeals Service , that does not look that independent to me . both my appeals were based on the Charge is Not a Contractual Fee – it is in fact a disguised breach and that the excessive charges outweighed any loss they may incur, I also apologised for potentially exceeding the time , based upon " subjective ANPR camera data".
In addition I emailed Lidl customers services , and within 3 hours , I had a reply per :

Re: Your Contact Thank you for your response. In light of your comments, on this occasion only, I have requested that the parking charge is cancelled. Athena will confirm the cancellation in writing in due course. Thank you again for contacting us.

Yours sincerely,  For and on behalf of Lidl Great Britain Limited  ************** (GBR_Lidl) Customer Service

So to be fair to Lidl , they have in my instance , been fair , but I do wonder if all this negative publicity in relation to their parking policy and who they have contracted this to is having an adverse effect on their reputation.
It has put us off shopping there , sometimes you do overrun , this is a multi shop site where we go. 
As a newbie to this , I can only say , the best option is to appeal to Lidl direct , it appears otherwise , there is very little chance of getting a result from either Athena ANPR or the "Independent IAS" who appears to be owned by the same people who own Gladstone solicitors , who specialise in Corporate Debt Recovery for the very same industry !!

Ralph-y

welcome to the forum and well done with the win.

but ....

all ways a but ....

do not try to use that defence again (when /if you get another invoice) as it will not win

while you are here have a read through the newbies thread to arm your self for next time

 newbies thread/discussion

https://forums.moneysavingexpert.com/discussion/4816822/newbies-private-parking-ticket-old-or-new-read-these-faqs-first-thankyou

your last point/advice was spot on and should be taken as good advice by newbies ...

again well done

Ralph

DoaM

Redirects are currently working but may be turned off at some point. The correct link for the NEWBIES is now:
https://forums.moneysavingexpert.com/discussion/4816822/newbies-private-parking-ticket-old-or-new-read-these-faqs-first-thankyou

beamerguy

Re: Your Contact Thank you for your response. In light of your comments, on this occasion only, I have requested that the parking charge is cancelled. Athena will confirm the cancellation in writing in due course. Thank you again for contacting us.

Yours sincerely,  For and on behalf of Lidl Great Britain Limited  Well done .......Lidl still don't get the picture ?????     on this occasion only Maybe they think you would risk another occasion to get another £100 ticket ? They had their chance and they blew it ....... holding customers in contempt

KeithP

DoaM said:

Redirects are currently working but may be turned off at some point. The correct link for the NEWBIES is now:
https://forums.moneysavingexpert.com/discussion/4816822/newbies-private-parking-ticket-old-or-new-read-these-faqs-first-thankyou

And as everything after the 4816822 is superfluous, 
https://forums.moneysavingexpert.com/discussion/4816822 
works equally well. 

ampersand

mooby77 -
Well done thus far!
(Wretched new platform means we cannot see the dates of posts or thanks, or i.d.'s.)
My strong advice is that you do NOT wait for that Athena cancellation "in due course".
You need it by return, don't you?  :-)
... for complete proof of finality. 
You don't have to justify this.
#

Le_Kirk

DoaM said:

Redirects are currently working but may be turned off at some point. The correct link for the NEWBIES is now:
https://forums.moneysavingexpert.com/discussion/4816822/newbies-private-parking-ticket-old-or-new-read-these-faqs-first-thankyou

I think you have to put "/p1" at the end to go to the top of page 1 (post #1)  
https://forums.moneysavingexpert.com/discussion/4816822/newbies-private-parking-ticket-old-or-new-read-these-faqs-first-thankyou/p1

DoaM

Yes you do ... both mine and Keith's suggestions (even adding /p1) take you to the top of the final page / last unread post.

Le_Kirk

Let's hope the forum builders hurry up and get the post numbers back (as we were promised) and that will take any confusion out of the issue.

Zia1957

Hi, 
I just want to share my experience on parking charges from ANPR Ltd (Lidle Parking Management Company). 
I received a PCN from Athena ANPR ltd, stating exceeded parking by 16 minutes. I went to MSC Form and got some tips how to appeal. I appealed to ANPR using the claim process online and e-mail them with copy of my last month’s shopping receipts saying I am a regular customer of Lidle and this happened 1st time. I also challenged them for charging £45 for 16 minutes on the basic that the charge was disproportionate and not commercially justifiable. I received a reply within a week, they cancelled my penalty charge. Thanks MSE for providing the right guidance.

John464

beamerguy said:

Maybe they think you would risk another occasion to get another £100 ticket ? They had their chance and they blew it ....... holding customers in contempt

Do you know of another supermarket chain that doesn't use PPCs on busy car parks - and can you find a space in them?