Universal Credit mistake and not paid Urgent help

tomtom256

What are your actual assessment period dates? Can't see them listed, only the date you made your claim, unless I missed them?

That and the pay date is what matters. Just because you claimed on the 23rd doesn't always mean the claim started then. Have you claimed UC previously?

jas_2020

tomtom256 wrote: »

What are your actual assessment period dates? Can't see them listed, only the date you made your claim, unless I missed them?

That and the pay date is what matters. Just because you claimed on the 23rd doesn't always mean the claim started then. Have you claimed UC previously?

No I've not claimed it before. 23.12 to 23.1 thanks

tomtom256

Have you got an appointment next week?

If not, drop into your job centre and speak with the front of house team.

Take your payslip and bank statement and they should be able to sort it for you.

They will be bale to check the RTI feed to see what date the employer reported paying it, as that is the date RTI uses, which isn't always the same date you received it.

Spoonie_Turtle

tomtom256 wrote: »

Have you got an appointment next week?

If not, drop into your job centre and speak with the front of house team.

Take your payslip and bank statement and they should be able to sort it for you.

They will be bale to check the RTI feed to see what date the employer reported paying it, as that is the date RTI uses, which isn't always the same date you received it.

They do have discretion to override the RTI when presented with proof that you received it on a different date. Dispute it and give them proof as soon as possible - being blunt about it, this was suggested yesterday so you should already have phoned them up about it or popped into the Jobcentre earlier today.

Blackpool_Saver

Is it not possible to get an advance now? Or does it not work like that?
Also follow the advice of showing your actual pay day ...

calcotti

Blackpool_Saver wrote: »

Is it not possible to get an advance now? Or does it not work like that?...

It is possible to get an advance
https://www.gov.uk/universal-credit/get-an-advance-first-payment
Just have to bear in mind that it means reduced payments over the next 12 months as the advance is paid back.

However the advance is based on the first estimated payment so if this is nil I assume a request for an advance will be refused.

Blackpool_Saver

calcotti wrote: »

It is possible to get an advance
https://www.gov.uk/universal-credit/get-an-advance-first-payment
Just have to bear in mind that it means reduced payments over the next 12 months as the advance is paid back.

However the advance is based on the first estimated payment so if this is nil I assume a request for an advance will be refused.

How awful, that is just when you need it, a month and 7 days wait, then no payment, and no advance either, and what happens if you have childcare to pay to go to work? It doesn't make sense

Alice_Holt

See https://forums.moneysavingexpert.com/discussion/6065587/rti-dispute-re-uc-claim

Where calcotti provided the legislation allowing DWP staff to exercise discretion to override the RTI info.
The final post (and the case law quoted), may also be helpful for the OP.

calcotti

Alice_Holt wrote: »

Where calcotti provided the legislation allowing DWP staff to exercise discretion to override the RTI info..

Better memory than me!