Universal Credit mistake and not paid Urgent help

Dazed_and_confused

And you might be able to get a head start by checking your Personal Tax Account to see what your ex employer has reported. That is the information which feeds through to DWP.

jas_2020

Thanks No I have not recieved any money during my assessment period. My last months salary was what i got on the 20th and that pretty much got spent on rent, bills, food, clothes, loans , transport.. Since I made the new claim.

Dazed_and_confused

I think you are missing the point. You know when you received the payment but what has your ex employer reported under RTI?

Maybe they have reported it as being paid on 31 December?

poppy12345

jas_2020 wrote: »

The awarded money is also £400 short of my rent payment meaning I was going to use the full UC payment on rent alone (this is inhumane).

That's a huge shortfall. As you're privately renting then if you're under 35 you would only receive the shared housing allowance rate for your area, unless you claim PIP or DLA. If you're over 35 then you will receive the 1 bedroom rate of LHA for your area.



Check what you're entitled to here. https://lha-direct.voa.gov.uk/


Council tax reduction needs to be claimed from your local council.

NedS

jas_2020 wrote: »

Thanks No I have not recieved any money during my assessment period. My last months salary was what i got on the 20th and that pretty much got spent on rent, bills, food, clothes, loans , transport.. Since I made the new claim.

Many employers who normally pay their employees at the end of the month paid their employees early before Christmas but did not report it to HMRC until the normal date, for example 31/12/2019. So you may have received the wages before your UC claim was made on 23/12/2019, but it's the date reported by your employer to HMRC that is important. Maybe this is what has happened here?

Robbie64

When would your salary normally have been paid? Although you have posted you received it on 20/12/19 (which is also your last day at work) could this have been an early payment due to Christmas? Would you normally have had to wait a few more days before getting your final salary had it not been for Christmas?



If the payment was early (for example) due to Christmas HMRC instructions to employers is to record the date it should be paid not when it is actually paid.


You need to find out, as posted above, when the salary was reported as being paid.

jas_2020

Dazed_and_confused wrote: »

And you might be able to get a head start by checking your Personal Tax Account to see what your ex employer has reported. That is the information which feeds through to DWP.

Thank you for the websire becasue it has alot of details. On checking this website. I saw a part that was named Taxible income that shows all the monthly income. That it says, Date - 27th Dec 19 then Income £xxx (my salary next to the Date).

I don't understand it. Is this correct becuase my pay slips and bank statements show I got paid on 20th Dec and since then there was no work for me and have not worked since 20th Dec, that's why I put in a new uc claim on 23rd Dec).


Does this mean I need to do a new claim and put 27th Dec.

poppy12345

jas_2020 wrote: »

Thank you for the websire becasue it has alot of details. On checking this website. I saw a part that was named Taxible income that shows all the monthly income. That it says, Date - 27th Dec 19 then Income £xxx (my salary next to the Date).

I don't understand it. Is this correct becuase my pay slips and bank statements show I got paid on 20th Dec and since then there was no work for me and have not worked since 20th Dec, that's why I put in a new uc claim on 23rd Dec).

Please answer the above question "were you paid earlier than you're usually paid?" Some employers pay early for Christmas.

Dazed_and_confused

That it says, Date - 27th Dec 19 then Income £xxx (my salary next to the Date).

That sounds like the RTI information that ends up with DWP.

So as far as DWP are concerned you received £xxx on 27 Dec 19. Hence your current predicament.

Spoonie_Turtle

huckster wrote: »

If you can prove that you were paid the earnings before the UC claim was started and received no earnings during the UC claim period, then once the evidence has been provided, this can be resolved quite quickly. The Job Centre can raise an RTI earnings dispute with your evidence and if accepted, the Service Centre will arrange to remove the earnings declared late by the employers, which will then enable you to be paid.

Just going to repost this because I had a sort of similar situation and it was manually sorted out. You need to dispute the payment and provide them with the evidence (copies of your payslip and bank statement) as soon as possible.