Purchased refurbished laptop from itzoo..

another_casualty

I phoned and gave my invoice number.
I asked about returning and was told that dpd willl send me a dispatch label sometime today .
There was no warmth in the ladies voice ( Kathryn ) .
I was half expecting to be pointed in the direction of the tech team .
I'm annoyed as I actually created an outlook account and was trying to get familiar with everything .
Oh, well...

EveryWhere

Peter999 wrote: »

It's a real shame as I've used ITZoo about 5 times in the last couple of years and never had a problem.


But I never had anything go wrong therefore never had to phone them. I did get one that was like yours where the partition's were all screwed up.

I re-installed windows 10 and used the code on the sticker. The sticker has the full product key on it, but part of it is covered in scratch card type stuff so you have to use a coin to rub it off. I think this is what the OP means about "peeling" off the sticker.

It is what I would have done. Fitted an SSD and clean installed Windows 10 to it. But they can hardly expect a novice to do that with a device just delivered.

EveryWhere

another_casualty wrote: »

I phoned and gave my invoice number.
I asked about returning and was told that dpd willl send me a dispatch label sometime today .
There was no warmth in the ladies voice ( Kathryn ) .
I was half expecting to be pointed in the direction of the tech team .
I'm annoyed as I actually created an outlook account and was trying to get familiar with everything .
Oh, well...

Better to not create a Microsoft account in order to sign in etc. You can choose a local account, closer to what you are accustomed. But Microsoft try to coerce you to use the Microsoft account method.
Too late now anyway.

another_casualty

I managed to delete my outlook account .
It's gonna be gong back tomorrow or sat , pending on where local dpd drop off is .

I'm now back to square one ( sort of ) .
I have Microsoft office for Mac which was £5.50 on fleabay, but it is said that that might not work eventually and be blocked .
I just wanted the same screen as what windows people use , for when I take my it course to learn / polish up my office skills.

Thanks for all your help